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March 2024 by Patricia Littlejohn
I love the service good and friendly people. Had some issues with some things on my truck and they took the time to listen and come up with a solution to fix my problems. They took the time to get the color I wanted for my truck I’m a very happy costume!!! I love them and thank you so much!! Y’all are amazing people!!
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March 2024 by Barbara Chafin
The Newark store did a great job. I went to a few body shops first and wasn't given positive news. Either they wouldn't do the work (one told me to trade in the car) or gave me a very high quote. With Maaco the service staff were friendly and helpful. A technician came out to look over our car and went over the process. The work was completed a day early and looks great. In addition the cost was a fraction of other stores.
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February 2024 by David Knotts
Huge Bait and Switch. Very shady business practices and people running the location. YOU'VE BEEN WARNED! Too much to write here but the short version; a "certified" estimator looked at my vehicle and proceeded with an estimate. I accepted and left a CC deposit. The next day I got a call that they can not find the parts. This struck me very odd and a quick Google search found several available parts. I was then told if I buy the parts they'll take that off the estimate, so I did. Find a way to drop the vehicle there. A week goes by and I hear nothing. I call them and they say the estimate was wrong. After further investigation they changed the estimate. It increased from $850 to $5900! This is not acceptable so I find a way to go to pick up my vehicle. The manager said my "certified" estimator was in training and "we all make mistakes." They had left the door ajar and killed the battery entirely. There also was grease on the seat. And it's too late to return my parts they told me to buy! All in all, AVOID AT ALL COSTS!
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February 2024 by Noel Moret (Noelautosales)
Happy with the work
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February 2024 by Joseph Santogrossi
Maaco did a awesome job on the body work and painting on my Nissan Frontier! The paint matches perfect!! Very friendly and knowledgeable young lady that waited on me reassured me it would come out great and it did. I will go back again if needed, Recommend this Maaco business Highly.?Thank YouJoe
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January 2024 by Autumn
I want to start off with a PRO, unfortunately the only positive out of this was the manner in which I was spoken to. The two women upfront were polite and professional. They were ready to fix any trouble that was brought up, but at the end of the day that's the job.CON: Maaco called me to tell me my car is ready, and gave it to me with errors not once but TWICE.I originally brought my car into Maaco (brand new 2023) for a car accident (the only one the car has ever been in). I chose Maaco because they were the shop who said they'd take it in earlier than any other place-- perfect, so I'd get my car back sooner. They called me on Friday to tell me my car is ready-- I went to pick it up on Saturday. I start driving away, and the car is over heating. The mechanic DID NOT (1) put coolant in the car (2) the car was not cleaned out (3) the car had over paint on the wheel well. I turned around immediately and they quickly fixed these issues- calling me on the following Monday. So Monday I COME BACK, I drive all the way home (30 mins) and my car still isn't warm. My heat was set to 83, and like I said my car is brand new- I'd never had a single issue. My car takes about 8 minutes to heat up so I thought this was really strange. I left Maaco at 248pm, and I left the car running until 4pm-- still never got warm. I called them back, DROPPED THE CAR BACK OFF. The very next day, Tuesday, they called me to tell me the car is ready.After having to get someone to drive me here THREE times, my car is finally correct and coming home fully intact.Maaco blamed it on their "new mechanic" but the reality of it is Maaco called me to tell me it was ready. Maaco decided the car was done. The mechanic messed up by not putting coolant in it (I MEAN COME ON!), then by not ensuring the heat was working ???. At the end of the day, I could NEVER RECOMMEND this place & I won't be returning with ANY vehicle. The hassle, stress, and unprofessionalism was overwhelmly cumbersome. Yes, everything was corrected; but it should've been checked before notifying the customer. Although Maaco did "just want to get [my] car back as soon as possible" the lack of triple checking made an unfortunate situation worse.
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December 2023 by R E
This could’ve easily been a 5-star review. Great customer service and communication, and the actual repair to rear quarter panel was pretty well done. However, there was a thin layer of paint/overspray on all of my windows, which very likely means it’s all over the car, and I had to scrape each of my windows. I would think they’d have the means to cover a vehicle entirely. They also removed the factory door guard, which is understandable because of the repair, but they removed it in a way that it couldn’t be put back on. Rather than replace it, they just pulled the other one off too. So there are 2 on one side, and none on the other. They’re $100 a set. I just feel like there were things outside of the actual repair job itself that could have been easily avoided.
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December 2023 by Brian K
Overall I believe the service was bad.1. They quoted 10 business days for completion. I called on the 7th day for an update at that time they couldn't tell me if the job would be completed on time.2. I heard nothing after the 10 business day. I contacted them again on the 11th day, the receptionist told me they had no idea when the job would be completed.3. They contacted me on the 15th day told me the job was done but they wouldn't stay open after 5pm for me to pick it up after work.4. When I picked it up on the 16th day they were unable to print a receipt. I told them I needed a receipt and had to plead with them to email it to me. A receipt for $3500 worth of work is a reasonable expectation on my part.5. After only 16 months the rust chip repairs they made to the hood had begun the deteoriate. I would've expected it to hold longer than that.6. I believe the overall workmanship on the rust repair was poor and as well the painting and clear coating poor.$3500 for repairs and the cost of a rental car because of the delayed completion didn't make this worth it at all. I don't recommend this place.
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November 2023 by LIZ RUSSICK
I just had my car painted by Ryan at Maaco in Newark. I had a chance to meet him, he did a phenomenal on my little beater car made it look brand new again. I was so surprised at the attention to detail and quality I've already sent two of my friends. I don't know how many painters work there but if you want exceptional work ask for Ryan.
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November 2023 by harry clarke
10/6/23 While traveling in DE, my right rear window refused to close. Being mobility restricted & rainy weather anticipated later, I stopped @ shop and receptionist came out & attempted to pull same up.At first it wouldn’t budge. She then suggested I turn the car on & use the RR window up button which I did @ the window fully closed!!!Further, no $ charge!!!
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October 2023 by Jon Manon
I found the staff to be friendly, courteous, efficient, and very knowledgeable. They answered all of my questions, both on the phone and in person and provided an estimate for needed repairs in a timely manner. TheThe initial estimate was the final cost of the repairs. The repair work was completed in a timely manner, and at my convenience. The work was done in an expert manner and the final product metall my expectations. I would highly recommend this shop to anyone needing auto repairs.Services: Painting
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September 2023 by Javen Reese
They did an amazing job painting the bumper and fixing the body work on my 350z. Although they did accidentally get some overspray behind the bashbar, they happily took it back in and fixed the issue free of charge! Definitely the best painting place I’ve been to as far as price and service goes. I would highly recommend this to anyone who needs small bodywork or paint doneServices: Painting
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September 2023 by Carnell
Overall good service by Shannon. I bought a grill for my truck that I wanted painted gloss black. I think it turned out great. Best option for miscellaneous paint jobs since the body shops in the area wouldn’t paint.Services: Painting
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July 2023 by J W
Shannon and the team at Maaco did an amazing job. The customer service, ability to get my car done in a timely manner, and the fact that my Honda civic looks like a brand new car, I would not go anywhere else. Highly recommend!Service: Painting
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June 2023 by Mike Edwards
I chose Maaco body shop to repair the damage from someone hitting my car. I had a Maaco worked before & the work done was great. Unfortunately the insurance company refused to fix the car. That's why I only give four stars. The customer service was very helpful.
