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November 2025 by Daniel Woland
Convenient to schedule service and friendly staff
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October 2025 by Bradley Polk
Called Martin Mazda for a warranty claim on my 24’ CX-50 after dealing with issues from my home Mazda dealership. Martin made the process a breeze.
Huge shoutout to Nyerere, he was phenomenal from first call to picking up the car. Multiple texts and follow ups. Will definitely start coming here for all services.
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May 2025 by Eugene Wang
I normally go Nucar Mazda in new castle. But, because they don't have any appointments for 2 weeks i come to Martin Mazda. Nucar only charge 74.95 for oil change while here at Martin is 99.95. I ask see if service advisor can match their price of course they didn't. I won't be coming back here again.
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March 2025 by Beth Riley
Matt Crew has the worst customer service skills! Although, the service technician did a fine job with my maintenance, and even though my oils change is a covered service with my lease, I do not even want to go to Martin Mazda for the maintenance because he makes the experience unpleasant. Martin Mazda should definitely put him behind the scene because he is not what the face of service should be! Horrible.
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January 2025 by Breeanna Kahoun
Got an appraisal for my accident damage. Appraisal lady and Mazda service team said 2 weeks max for service. Got in a rental through my insurance. My vehicle ended up taking almost 2 months. While it was very upsetting and an inconvenience financially and personally, Mazda took over my payments for my rental since my insurance only covered 30 days. To my understanding, there were many people out either health related or maybe also because it was the holidays. Regardless, I’m just happy they were communicating with me and I have my car back and haven’t had any issues with it. I know I am definitely a pain as a customer with the amount of times I have called and questioned things.
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April 2024 by meganlynne18
They have fantastic customer service - they are really nice and accommodating. The reason for not giving 5 stars - I've taken my car there twice in the last year and within a week of the service my check engine light came on and the car wouldn't start, so I had to take it in for more service somewhere else - one of those times the car had to be towed. With it happening more than once, I'm concerned they are not providing the best service they can.
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March 2024 by J. Ellison
This shop will neglect your car if its an older mazda!. They do not do what's asked of them. They just rush your car in and out so they can move on. I took my 2011 mazda there twice so far and both times were horrible experiences that were extremely questionable!.. First time they gave me false information about my vehicle that could have cost me alot of money for an inaccurate reason. I then thought speaking to the manager after the 1st experience would protect my vehicle from being mistreated again, but it did not! Came in for an oil change, and I specifically asked for a damaged part to be replaced. They marked it on the inspection paper as good health, along with other car parts that clearly weren't in good condition if they "really" checked them. My car made a really loud noise "still" after leaving the shop. It was the same noise from the same damaged part I asked about! I called and spoke to Dee, who was extremely uncaring and rude. She spoke to me in such a degrading way and felt the need to bash the age of my vehicle several times within the call. I tried reaching out to the area manager, only to have the store manager call me and tell me to bring it in to get checked for an "additional cost". He even said that there should have been a video of that part that is in question, but they failed to provide one to cover their slack! I still would have to pay, though, for a new inspection! It's totally wrong to do to someone!. I ended up taking my car elsewhere to get treated like a valued customer! The part not being replaced could have damaged my engine!. I highly do not recommend this service shop, especially if you don't have a new car! You will regret it!.
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March 2024 by Widows Chronicles
The service is pretty good, the customer service is lack luster.
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March 2024 by Dominic Rad
Knowledgeable staff, over-the-top customer service!
I drive a 20 year old rx8, most shops look at this car and run in the other direction(for good reason). When I took the car to Martins service center for recalls I was greeted with a smile by a staff that knows all about the quirks that come with this car. My service was completed in a timely matter. The staff goes above and beyond to make sure their work is done right and they checked up on me after I took my car home. I am grateful to the mechanics that took extra care of my vehicle, and the service team for making me feel welcome! I look forward to buying a car from Martin when the time comes and once again working with their great staff.
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October 2023 by Bryan Case
Quick, professional service
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August 2023 by jingxiu b.
Extremely RUDE sales. A female sales with no patience to answer your questions. Few questions that she answered is bullshit. She said " all my work is to make you like this car, I'm not responsible for answering the question you asked. " Very disrespectful attitude while talking with us.
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July 2023 by Nat Le Narvor
Had an appointment at 11:30 for an oil change, scheduled on line with the option that I would wait for the service to be completed as done twice before. When I checked in, I was informed abruptly that due to the lunch break, it would be at least 5 hours wait or I would have to reschedule. They seemed very eager to turn away my business. At the same time, there were 2 mechanics standing right there by the desk. I left and have rescheduled somewhere else. Will never go back to Martin Mazda service ever again.
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March 2023 by Maurice and Lena Byard
Service was great the staff was excellent here. Thanks John
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February 2023 by Maria Lazaro
These people have a bad character very rude those at the reception!
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June 2022 by Chhandashiki Das
I am so impressed by the level of courtesy, knowledge, and service at this service center. I encountered an unexpected roadside emergency and needed my vehicle repaired and the team over here went above and beyond to get me back on the road. They explained the issues thoroughly and made the necessary repairs in the most efficient manner possible. Just wanted to give big kudos to Matt, Joe (or John, I may have misheard his name) and the techs who worked on my vehicle and got me safely back on the road. Car issues especially unexpected ones can be stressful but I was grateful for the experience I had at Martin Mazda. I'll happily go out of my way to come back to this service center!
