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October 2023 by Marc Messner
Purchased a mattress, box spring, frame, and headboard/footboard. Mattress and box spring were delivered next day. The bed frame, which was a store model, was incomplete. Was basically treated like a moron by store management, who yelled at myself and my sister on the phone. He was extremely rude, improper, and lacks customer service. Blaming us because the frame was missing pieces. I was told to pick up a new frame in Middletown or wait 3 days. Shout out to Melissa at the Middletown location for her help with this matter. She was wonderful. Lawrence, the manager of Newark, was unlike any customer service experience I’ve ever had. I am happy to finally have all of the bed pieces, but shouldn’t have had to go out of my way to get them, and should have received everything in the first place. I was more or less told, I was getting a good deal on a floor model, and costing the store money. Regardless of what I paid, receiving a complete product is paramount. Upon receiving the frame the next day (yesterday), multiple pieces were missing from the floor display. I finally have a complete bed, but shouldn’t have had to go through what I did to get one. And no excuse is acceptable for the treatment received from the Newark store. If corporate would like to follow up - we are happy to detail our experience.
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August 2023 by Sunil Patel
Andrew was excellent. We had a great deal within minutes of walking into the store. Best price here compared to two competitors. Delivery was next day.
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August 2023 by Garth M
Ryan is a great Salesman had an amazing experience. I wouldn’t recommend anybody to speak to Ryan or Scott because they are the best.
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June 2023 by Christina B
Ryan is fantastic!!! Instantly greeted us with a smile and listened to every single need. Found the perfect bed at an affordable price. We had the easiest shopping experience thanks to Ryan. He had all the answers, knew every detail about every mattress. His knowledge was impeccable and made the process much easier. If you’re looking for a mattress and the best customer service this is the place to go and make sure you ask for Ryan!(:
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May 2023 by Andy B
We had a great experience with Scott from beginning to the end of the sale. We were looking for 3 mattress sets, and Scott was very knowledgeable and gave us the best price around as we did shop around.
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April 2023 by User from DE
Great customer service! Quick, straight to the point, wasn't shadowing our every move, and very professional. Scott was a pleasant experience to work with. Sold us within 5 minutes. Thanks a bunch!
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April 2023 by Shannon O'Hara
Great experience! Scott was helpful and gave us a great price. Highly recommended if looking for a new mattress!
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March 2023 by Jessica Jordan
Scott was an excellent sales associate who provided my husband and I with all the information we needed to make an informed decision about your mattress purchase.Scott was knowledgeable about the products available at the store, and he was able to answer any questions we had about the mattresses we were considering. He was also polite and professional in his interactions with me, my husband and our 3 year old son, making the shopping experience a pleasant one.Overall, I would highly recommend Scott and the Mattress Warehouse on Fashion Blvd to anyone in the market for a new mattress. Scott's expertise and customer service skills make him an asset to the store, and his efforts in helping you make an informed decision will likely result in a good night's sleep for years to come.
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March 2023 by Connor Bohn
I’ve been dealing with back pain for years and I almost bought a mattress online without trying it. On a whim, I visited this store tonight and met Scott—the man, the myth, the legend! He was unbelievably informative and taught me all about the different styles and builds of mattresses to make my decision. He even tested my specific needs on their one of a kind support testing software. I’m so excited to get my new bed (IN JUST TWO DAYS)! This man needs a raise
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March 2023 by Jeff Gilley
Scott guided us in finding the right mattress and was extremely helpful and personable. He never made us feel pressured and he showed us different options with our budget in mind. Thanks again, Scott.
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February 2023 by Erin Ellis
Scott was extremely helpful. Answered all of our questions and was patient as we tried a million different mattresses. Can’t wait for our new mattress!
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January 2023 by Anthony Morris
Scott was great! Right to the point, no BS like other salesmen. In and out in about 30 minutes. The best experience I've had matress shopping. GO SEE SCOTT!
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January 2023 by Jayla P
Scott made the mattress shopping experience very easy. This was my first time buying a mattress and it was seamless.Scott also ensured that I stayed within my budget.
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January 2023 by Jason Russell
Excellent service by Scott. He was very thorough and showing me different mattresses that would meet my needs for a better night sleep. Scott was able to give me a great deal on the mattress.
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January 2023 by Tanya Jenkins
The salesman Scott greeted my husband and I as we entered the store. His knowledge of the mattresses far exceeds many I have come to know. His hospitality is an asset to Mattress Warehouse. Thank you Scott for your help. Stay well and be blessed.
