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August 2023 by Iona Plumly
Love Skechers stores. They close the one in White Marsh Mall. When we went to Christiana Mall there was a Skechers there.
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July 2023 by Sunny Jiang
Very bad attitude. The service is very poor. And there's racism. The manager of the store behaved badly.We were in the store getting ready to buy shoes and didn't try them on when we bought four pairs of shoes. When it was time to pay, we mentioned that we didn't want a shoe box, which was more convenient for us. And hold a baby. The manager said: You can't do without the shoebox. We have nowhere to put it. We compromised. We agreed to take the shoe box away. But we wanted to pay and put the shoes in the bag and take them away. We take the shoebox ourselves. was rejected. The manager's attitude was very poor. He's almost insane. The attitude is very bad and vicious. I have never been treated like this in a store. We are consumers. Why can't it be convenient for us? We're not saying no to shoeboxes. This manager serves guests like this. Terrible!
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June 2023 by chilakapati bharghav chowdary
Very good customer serviceBrooklyn helped me a lot finding me a right shoe according to my comfort level .She had a very good knowledge about the product and very kind person .Her Customer service is at the top level .Thank you Brooklyn and thank you skechers.
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June 2023 by Black Barron
I was planning a surprise weekend for my Fiance, and to plan it out I was helped my Ciara and Brookly (managers at SKECHERS) in the Christiana Mall.I did a makeshift scavenger hunt for her to find roses. I picked 3 different businesses to place the roses where my Fiance would have an idea where our special weekend would be.It was a great weekend and I wanted to say I appreciate Ciara and Brooklyn for helping me with my special weekend and knowing how surprised when she got her rose.This was 5 ? ? ? ? ? ServiceR. Chase
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June 2023 by David E Hunnings Jr
Good location in shopping mall. Clean store. Staff was exceptional, very product knowledgible and very helpful. Highly recommended.
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June 2023 by sai kiran tamatam
customer service not that good....stores never have enough stock....shoe designs are not that great
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April 2023 by Ken Bartholomew II
Great person working solo. She really helped me out . Went in for a pair of work shoes and ended up buying 3 pairs
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April 2023 by victoria shores
We liked the shoes, but the size selection sucked on every slip in shoe!!!
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February 2023 by Anthony Brown
The sales girl was polite, knowledgeable, and very helpful. She made my purchase enjoyable.
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January 2023 by Tanya Simpson
Great customer service there were several nice sneakers that didn't have a size 10 and no 10 1/2 in the store.
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December 2022 by Terry Otis
One cashier...no floor staff...if there was, we didn't see him/her/ they.Had questions...no one to answer.I probably will order my 3 wanted pairs on line. So sorry
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November 2022 by irrespective regardless
We went all the way to this store and made a purchase for two pairs of shoes. None of the store personnel were helpful. Each and every member in the front including the manager were showing some kind of attitude and was extremely arrogant, rather than asking us what shoe we want and focus on making sale, they were eager to put back stuff on the display.Background: Store associate had problem ringing us up becoz we wanted to pay cash and asked us to move to next teller machine. When she rung us up on second machine the price was different and higher from first machine.When we questioned whey the price is higher, associate and manger were saying that new total is correct and we have to pay new total without proper explanation and saying store associate made a mistake( who disappeared from there). We decided to move forward becoz we are traveling and need shoe right way to gift. As the price difference was $40+ We could not hold back and ask for clarification on prices, rather than giving us explanation associate was saying “we were holding and line “ even though no one was behind us and when i pointed out no one was there associated asked “if we need the shoes or not”. Rather than being respectful, this kind of attitude by store personnel is not at all acceptable and so disrespectful. I am reporting this here becoz the lady in the store told us to call corporate for clarification. If we did not need the shoe right away we would have walked away from this transaction. Sketchers need understand that customers are there to conduct business and we are spending higher prices not only to get better quality products but also pleasant customer experience .People reading this, avoid this store unless you need stuff badly right away.Sketchers if you are reading this, first of all, we need apology and also you guys need to train store associates badly, especially this store. They need to be educated on common sense and how to be just good to another human being forget your costumers.
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November 2022 by william arrants
Good selection. Friendly staff, but again understaffed so be patient
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August 2022 by Tanvir Kamal
Store personnel was showing some kind of attitude as if I don’t buy anything then I am not welcome there and wasting their time. Including the manager was kind of arrogant to answer me. But a business place must remember that customers are spending money not to see their attitude or arrogance. Hope they improve their personnel’s behavior to customers and give some nice attention.
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August 2022 by lully singh
Management needs to step in and train the associates in this store. My cousin and I went to another sketchers location in New York. He signed up online at got the 20% coupon code which is supposed to be used online. The manager in the New York store was very professional and applied the coupon for us in store. That is how you build a clientele. I was visiting the apple store in Christiana mall and decided to stop at sketchers. I also signed up but the associates at this store refused to use the code and kept demanding a barcode. I then said that’s fine, I’ll use the coupon code online but can I try out shoes to know my size? They asked my size and then said we don’t have any shoes above size 8 in stock. I’m assuming sketchers has commission based sales so the associates didn’t even want to bother helping us because we were going to order online.
