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November 2024 by Emily S
The driver cut me off and then sped off without using a turn signal! ?
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October 2024 by Todd Shives
fast and perfect install
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September 2024 by Kelli Sandman
If you are looking for beautiful, high quality affordable countertops that the seller stands behind 100%,,, DO NOT BUY FROM TROY GRANITE!!!! Spent thousands of dollars on brand new countertops from Troy Granite and within a week of being installed one section began to discolor. I immediately contacted them and essentially was accused of not being careful and causing the problem myself!!! They sent out a man to (as they put it) “TRY to repair them but there is no guarantee.” The man they sent to my house made me extremely uncomfortable. He continually made comments and asked questions about my my doorbell camera and straight out accused me of putting my bottle of cooking oil ON the counter (my oil is with my spices inside of a bottom cabinet). He picked up an unopened bottle of white WINE that had been given to me as a gift, and put it in the area of the discoloration. Then proceeded to show me how that bottle (which was unopened AND WINE NOT OIL) was the reason for the discoloration. WHAT??? Needless to say nothing he did fixed the discoloration on the countertop at all. I thought maybe I would just live with it, because that was a better choice than allowing that man back into my house, but then decided NO, I spent a lot of money on countertops that look absolutely horrible why should I have to just accept it. I went back into their store again and explained the situation again. When I mentioned the behavior of the man they sent to me, the woman I was speaking to did an eye roll and (showing she understood) and said she knew who it was and she was sorry, so I assume that wasn’t the first time he’s acted like that at a customer’s house. They set up another appointment to (their words) try to fix it but can’t guarantee it. A different man came to my home this time but he STILL could not get them corrected. I have contacted them numerous times about this issue only to be constantly accused of being careless and staining them myself by what I do on them. I am a single woman who doesn’t cook at home often at all. And when I do cook, I don’t do anything on the area of the countertop that is discolored, it is back by the splash guard and in a very awkward corner bend with cabinets above it. I will attach pictures of how my countertops continue to look because Troy will not do anything to actually fix it. In my completely unprofessional opinion I think there is a defect in that particular piece of stone because there is absolutely no reason it should be discolored, especially so shortly after they were installed.
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August 2024 by Mike
This was the second time I’ve used them and both times we had issues. In both cases they tried to push off a piece of granite that we didn’t pick out. In both cases they had cracks in them. Only after refusing both orders did they finally get it right. Dont ask for a specific time for install as they promised because they just show up at anytime. Promised a small refund for multiple trips out to the house and extra days off I had to take off from work. Refund Check never received. Install guys do a good job so at least you can thank them.
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July 2024 by Christian Titerence
Anyone looking to get new countertops should call Troy Granite in Newark Delaware. My representative, Faruk helped me every step of the way. I got a great deal on beautiful quartz countertops, expertly installed. Call them, you can't go wrong.
Chris from Cape May,
NJ
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December 2023 by Grant B
Not sure what’s worse, their attention to detail. Inability to clean up/ prep properly or their customer service. To start off, I had to call them 3 times to even get my estimates emailed to me… but even then I was told “you have to provide us your budget”… I’m sorry WHAT? They wanted me to tell them how much money I can spend and then guess what. The quartz I wanted was the EXACT cost of my budget (bit strange, but my wife really liked the quartz she was shown and we’ve never done a kitchen reno before). So I paid IN FULL (they even charged a huge processing fee for using a debit card). Then came the day of install… no protective shoe covers and no drop clothes. They cut a hole for my faucet, but left all the saw dust for me to clean up inside and on the face of my brand new cabinets. When I called about this the lady on the phone scoffed at me and said “you can’t expect them to wipe it off or clean up”. Meanwhile our flooring people were vacuuming up all dust and debris from the floor.. the least troy could’ve done was put down a drop cloth. So I guess they just like to over charge, make a mess AND have terrible customer service. To top things off, I was also promised a cutting board (which was also never received). I’m putting this review up in hopes that other “potential customers” decide to shop around more and find a company that will actually take care of you. Oh and I forgot to mention, Jim was our sales person but I only spoke with him once… After they took our money he refused to speak with me again. Guess I wasn’t worth the time unless I wanted to spend more?
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November 2023 by Keith Stacy
I had a scheduled appointment and they never showed up. I called the day of the appointment to confirm as well. I called 2 hours after the appointment to be told they couldn’t make it. Poor business.
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November 2023 by Anthony Muzzi
Convenient location. Flexible hours. Tons of solid stone options for selection. Furuk, the representative, was courteous, patient, and knowledgeable. 2 week turnaround. I highly recommend Troy Granite.
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October 2023 by Sara T.
I purchased two pieces of granite from Troy's in 2012 for a shower stall. The location was clean with friendly and helpful employees. The prices I needed were cut for me in good time and made available for pickup. I am very happy with the finished product and will return to Troy's in the future. Recently I tried contacting Troy's thru their online link to inquire about new granite pieces for the bathroom. I haven't heard a word back from them yet and it's been a week.
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September 2023 by Felix A
Troy granite really simplified my decision to renovate my family’s kitchen. Each step of the process was easy and personally tailored to make me feel comfortable. All the way from the measurements, to choosing the stone, backsplash and even sink. Depending on the stone you choose, you will spend a lot. In the end whatever you decide will suit you and all the guests you invite over will complement you on your kitchen.I was fortunate enough to have one of their employees, Yamin, lead me throughout the process. However, I do not think I would have gone wrong if I worked with a different employee. Honestly one of the best customer service experiences I’ve ever had. Prompt, speedy and helpful.
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August 2023 by Felix A.
Troy granite really simplified my decision to renovate my family's kitchen. Each step of the process was easy and personally tailored to make me feel comfortable. All the way from the measurements, to choosing the stone, backsplash and even sink. Depending on the stone you choose, you will spend a lot. In the end whatever you decide will suit you and all the guests you invite over will complement you on your kitchen. I was fortunate enough to have one of their employees, Yamin, lead me throughout the process. However, I do not think I would have gone wrong if I worked with a different employee. Honestly one of the best customer service experiences I've ever had. Prompt, speedy and helpful.
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June 2023 by Matt Z
I have had many projects done by Troy. Some went well and others not. The one project that did not go well... They were rather unhelpful in resolving the issues. Their customer service is mediocre. The sales manager was particularly difficult in sorting out the solutions. We were left. No choice but to finally get a brand new piece from a different company. We may use them again someday but there are many, many very good alternatives.
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April 2023 by Douglas Fletcher
Great Job! Meet with Jamie about my design for granite counter top. Jamie was very professional and made some suggestions that made job turn out nice. The template was scheduled and Sam was very professional made suggestion on extra fillers we did made job cleaner. The installers came the following week and again very professional. Top fit perfect looks great. I highly recommend Troy Granite! Thank you!
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March 2023 by Dan Collins
We went to 3 granite dealers but we chose Troy.. We are so glad we did. From beginning to end our experience was terrific. The first call was with Faruk, he was patient and so very helpful with my questions, sent me several colors thru my email. Then we got to the store which is so clean and beautiful and met with Katrina she walked us around to look at the slabs and wrote up our estimate and did our scheduling. Very knowledgeable and helpful. Then Sam was our template technician who arrived on time and did a perfect job making me feel at ease with our decisions.. Then right on time the following week Jose and Jose, lol, both had the same name were our installers who did and excellent job and answer all our questions. My experience was great from start to finish! We would highly recommend Troy Granite!
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November 2022 by Will Morton
Great people, great prices, installation was super speedy. They look amazing and definitely made us very happy. I would highly recommend to anyone.
