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December 2023 by Mary S.
I spoke with the delivery supervisor, Augustina, today to track down a package and get it moving to its destination. She was persistent in tracking it down, explained the reason for the issue/delay, and seemed committed to getting it moving. She mentioned that my postal carrier out of that office found the error and took the initiative to resolve it. I am so appreciative.
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December 2023 by scentless apprentice
Excellent service. Mail always on time here in brookside. Both male and the female carriers who deliver here are amazing and friendly. Very prompt. Thank you.
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November 2023 by Alex Z.
I dropped 6 packages on Nov. 17th just on the counter like this. But till now, Nov. 28th, no updates, still showing pre-shipment. Does this mean someone stealing packages from the store? since it has no record for packages to be moved to the next facility. They just don't care your stuff. Without receipt and scanning record, you could not even initiate any investigation or claim loss.
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November 2023 by Ammar Ahmad
This place's customer service is genuinely horrible. I contacted them once and they cut the call before I even had a chance to say something. I kept trying to call them again and again and the lady on the phone either kept ending the call or putting me on hold indefinitely. The customer service lady needs to be retrained as she is not able to do her job properly.
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November 2023 by OfficalPeanut
Very unprofessional post office, no consideration for others, you guys need a better system that will work for people in this area.
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September 2023 by Shannon Blair
Long lines and an even longer wait. Specifically went early to avoid the lunch rush and therr was still only 1 person working.
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September 2023 by Ibrahim Jackson
This place is the worst I only gave one star to write this review first let me say they treat they co workers like trash and it’s corny how they have ppl who just started ride the bus and they gotta call the supervisor to find at where they are for that day when then should be calling the ppl who just started not to mention some is on the bus I can’t even go on this is not a good work place
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September 2023 by Suresh Kumar
The worst customer service at this location.They are working as if we(customer) are forceing them to work.I am seeing this repeated behavior only in this location
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August 2023 by Anlu
My friend got a very unprofessional experience here! The staff Rose literally said that she refused to help my friend, and friend just want her to check a missing letter(which usps DID NOT deliver it!). And at last, a postman helped my friend got the supervisor do the work.
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August 2023 by Chris C
USPS is 3 days late delivering my package due to "address verification". When I called about said package I was required to fill out a service request that could take 2-3 business days according the the lady on the phone. The lady told me she did not see the "address verification" issue in her system. I'm sure my items will be destroyed by now with this heat.
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August 2023 by Christopher Czech
USPS is 3 days late delivering my package due to "address verification". When I called about said package I was required to fill out a service request that could take 2-3 business days according the the lady on the phone. The lady told me she did not see the "address verification" issue in her system. I'm sure my items will be destroyed by now with this heat.
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May 2023 by Jailany Arif
The rudest person on passport section, don’t waste your time going their, please go to another location.
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March 2023 by Margie Speer
Like most local post offices, this one is poorly run. Don’t bother calling. No one ever picks up and there is no way to leave a message.
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February 2023 by Carol Robbins
I just left the Newark Post Office after 40 minutes. Do not blame the employees for lack of staff. There is a young woman there who is just great. She keeps her cool, handles everything efficiently, and is always pleasant. I've lived here 35 years and she's just the best. Also, a shoutout to our mailman in Arbour Park. He is wonderful and friendly.
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February 2023 by Shanell M
These people are very rude here. Very unprofessional experience here getting my passport. the lady that was helping me was very rude she kept rolling her eyes at me throughout my whole visit Do NOT GO HERE!
