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January 2024 by Rick Zebley
Worked with John Tripp. He was very helpful and knowledgeable very nice to deal with would highly recommend.Will always shop at this location for sales & service. Thanks,
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November 2023 by Loren Harris
John Tripp was absolutely amazing. He was very thorough and welcome and also great conversation and knowledgeable. I cannot thank him enough for all of his assistance. I highly recommend John!
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October 2023 by Dominique Medley
I have had a cell phone since the year 2000 and with all of my customer service experiences over the years with multiple providers none have been as amazing as what I have received at this store with their representative Aaron! Amazing doesn't even begin to describe how he went above and beyond to ensure all of my information was transferred from my old phone to my new phone. He stayed late (like 3-4 hours late) to complete the set up and the next day on his day off he went into the store, gave me a call to ensure my new phone was working properly, walked me through acceasing my backed up info and was just truly kind and sincere during the entire process. He never showed a hint of impatience or frustration, and he was so committed. This was by far theeee best customer service experience I've had! I sincerely appreciate his help. Our phones are the keepers of so many emails, photos, etc, and he truly exhibited care and compassion for my need to preserve important info. Huge thank you to Aaron??
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September 2023 by Margaret Lindsey
Aaron Correa, a wireless sales consultant for Verizon at 379 E. Chestnut HIll Rd, Newark, DE was most helpful to me this afternoon when I thought I had a problem with my old phone. He took the time to listen to me and then investigated to try to figure out the problem. Situation was resolved easily and quickly. He also gave me additional information which I had been unaware of all these years. So patient and helpful and all without charge. I appreciate that kind of service!
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September 2023 by Mr. Frederickson
The people at this location have consistently been knowledgeable about every aspect of cell phone communication. When Ai needed help replacing a lost cell phone, they hooked me up, helped me find my list phone and helped me add a second line all in a short period of time. They totally saved me.
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September 2023 by priscillabeans
Came here because my sims card failed. So I needed a new one. Never greeted, never spoken to until I asked if they worked there.It’s possible they weren’t aware I needed assistance. Then I let them know exactly what was going on with my phone and attempted to say I needed a new sims card. Before finishing my sentence I was rudely cut off and was told that I didn’t need that because “he had seen this before and knows how to do is job”His words not mine.He then “assisted” me by resetting my phone without telling me and also assured me that he knows how to do his job and I needed to let him. All the while I was confused but still trusting him.The staff paid little attention to me and spoke about what food they were going to eat for dinner, and parties and their “privileged life”. Again, not my words. One sat on their phone, the other scrolled through my phone.After about an hour, I was told I needed a brand new phone and there was absolutely nothing they could do to fix my phone.Frustrated, I thanked them for their time, went home and called Verizon customer service, took me a total of 15 minutes to fix my phone and I used my old iPhone 6 sims card to get my phone working again.Staff was extremely unprofessional rude and unpleasant. I would expect this behavior from teens but not adults in their late 30s
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August 2023 by Derrick M.
Was told to add a tablet onto plan when I wanted to upgrade. Explained I didn't need one or want one but they insisted that I add to plan and it will make monthly bill less. Now paying more for monthly on a tablet I never wanted or needed.
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July 2023 by Helene deM
I want to commend John rosato for his patience and his help with my new phone.I'm not very savvy when I get a new phone so he was of immense help to me!
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May 2023 by Ann Schneider-Meisel
John Tripp was amazing! He was patient with all of our question and knew how to set everything up really quickly. Honest guy and would highly recommend him to my friends and family.
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May 2023 by Chris Black
We had a great experience. John T was so helpful when I was deciding on a phone and new phone plan when switching from AT&T. I can't thank him enough. Go see John T if you need anything at verizon.
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May 2023 by D. Brown
Glen Abramson goes above and beyond for his customers! Excellent customer service!
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May 2023 by Erin Stotler
The gentleman that helped us was great! Our phones were ready for pick up when he said they would be!
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February 2023 by anya leah
JEFFREY made unauthorized purchases on my account, Do NOT give this place your business unless you want your security threatened!! I cant believe how sketchy this location is. Go to a REAL verizon
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January 2023 by Angela Clark
Glen at the Chestnut, Newark location is without a doubt the BEST! I had to purchase a new phone and he made the whole process seamless and painless. He explained everything, pointed out things that he felt would be interesting to me. Did not matter how crowded, Glen took the time and being a senior, this ment so much to me. I will definitely be recommending to everyone go see Glen, at the Chestnut, Newark location.
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November 2022 by Elaine Szumowski
Ben was the best!!He was so helpful & knowledgeable. He walked me thru every step to get a better plan.Love this store! Always great service:-)
