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July 2024 by Michael Jackson
Great Job
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July 2024 by Seem Slick
Ryan Castin gave excellent customer service. He made my transaction at the Verizon retail store very easy and i was satisfied with my new phone.
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June 2024 by Joshua L (Josh)
Fantastic service. They seem to truly care about finding the best solution for their customers. They helped big time with a headache caused by an authorized retailer
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May 2024 by Michael G* Sr.
Can't even speak on this Verizon store.. There are not too many good things to say.. warning if you buy anything, make sure you ask a lot of questions about what you purchase..
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May 2024 by Billy Sixburgh
Helpful staff that treat you well!!
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April 2024 by Marnie Nathanson
Went in to see if they had a case for my cell phone but the selection wasn't that great
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February 2024 by Renee Seabrook-Hart
UPDATED REVIEW: I changed my review from 1 star to 3 stars because of Bryan from Verizon's Corporate Office contacted me and apologized for what I experienced. He listened to my account, and when my brother returned to the store, the employee apologized. and customer service improved dramatically and the method of seeing customers in order.Old Review:Verizon's Worst experience dealing with EMPLOYEE in my 54 years of life. Employee had me wait for 1 hour for 10 min transaction. Guess Iwasn't a commission, so EMPLOYEE took 3 customers that came after me, while I sat there with an equipment return. When I asked if he could help complete equipment return, he got loud and told me, " CAN YOU WAIT! CAN YOU BE PATIENT AND WAIT, OR YOU CAN LEAVE AND COME BACK TOMORROW!!". teaching 1st graders,Mu with multiple sclerosis, full bladder and no facilities, and too Fatigued to drive. I couldn't wait. I have a migraine, and my body hurts. Other Carrier has 3 lines and 4th free for $185, and they weren't rude. Verizon used to be the best.??♀️ I was exhausted, frustrated, and very disappointed.
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February 2024 by Denise S
Terrible customer service. The staff is rude, they do not listen, and have zero desire to help.
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January 2024 by Newark
Very happy with how they set up my replacement phone and retrieved information from iCloud.
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October 2023 by Charlize Elle West
So happy I chose this location to seek help with my iPhone. Michael was incredibly helpful and thorough with explaining. I really appreciate all his help and would recommend seeing him for any phone issues one may have.
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September 2023 by Manda Lynne
Employee here that I needed to converse with Cherie if that’s even spelled correctly. She is very rude and it was almost as though me walking into the store was an inconvenience to her. She was so rude and yelled at me when she wasn’t listening to what I was saying. She was speaking with a Verizon rep on the phone to assist with my account issue, then she hung up on the rep, turned and walked away, thank goodness the rep from Verizon called my phone. The rep on the phone gave me the info to be able to report this store employee. Like why all the aggression?
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September 2023 by Chandler Landis
Tried to order an iPhone online. Next thing I know I’m on the phone with Verizon fraud having to send in all kinds of documents AND pay a fee that was NOT listed anywhere on the 72 pages of checkout documents you have to go through. I felt like I was a criminal trying to buy a million dollar mansion. Will NEVER ever think of switching to Verizon again in my life.
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September 2023 by Kelly B
Employees at this store need to be trained better or let go from their job.... including management.2 months later and I am still trying to correct the disaster an employee at this store did to my account! Went in to upgrade the phones on 2 of the lines on my account. I asked the girl to please not change any of the plans on the account because 3 of the lines had promotion credits on them. Got our phones and went home.... once home realized we were given wrong phones. We took phones back and got the right phones. Fast forward 2 weeks when new bill was generated and come to find out that this employee went into my account and changed all our plans causing me to lose promotion credits. I am still to this day trying to get all of this put back to what it was. I have still not figured out why this employee did this....This female employee was called to the back room numerous times by the male management team while she was taking care of us... distracted causing all the mistakes????Now as I look at other reviews, this was not an isolated incident.
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September 2023 by James Ley
I went here to get some help with a problem with my phone and the person who was “helping me” talked down to me and made me feel so uncomfortable I had to leave. This isn’t my first phone store or Verizon store experience and I have never been made to feel that way before. I honestly don’t know why this person had to express themselves this way towards me but I hope that this kind of behavior can be avoided in the future.
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August 2023 by John goglia
Good service and staff
