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February 2024 by omarr clark
I went into the branch today to get money out of my checking account and I was told by the teller who was a Middle eastern man that I cant get my money because my money that was in my account wasnt actually in my account which made no sense being as tho I am a former employee of Wells fargo and know that isnt a real thing. He was adamant that I couldnt get my money until tomorrow. I left the branch disappointed to go to another branch to see if this was a real thing. Upon going to the tenth street location in Wilmington I was told by the banker there that I could absolutely get the money that was in my account and they helped me get my withdrawl. Ive been a customer for years and never dealt with a teller lying in my face about my own money. With that being said I ended my relationship with Wells by withdrawling all of my money. To be discriminated against and not being able to get the money that belongs to me was insulting. There is room for training at this Branch
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January 2024 by Omarr C.
I went into the branch today to get money out of my checking account and I was told by the teller who was a Middle eastern man that I cant get my money because my money that was in my account wasnt actually in my account which made no sense being as tho I am a former employee of Wells Fargo Private Bank and know that isnt a real thing. He was adamant that I couldnt get my money until tomorrow. I left the branch disappointed to go to another branch to see if this was a real thing. Upon going to the tenth street location in Wilmington I was told by the banker there that I could absolutely get the money that was in my account and they helped me get my withdrawl. Ive been a customer for years and never dealt with a teller lying in my face about my own money. With that being said I ended my relationship with Wells by withdrawling all of my money as well informing the organization that I work with (They are severing ties with Wells Fargo as well). To be discriminated against and not being able to get the money that belongs to me was insulting. There is room for training at this Branch.
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December 2023 by Leonardo Pattin
Manger at this particular location was very rude & spoke about someone else account information while on the phone with them loud enough so everyone could hear . Then proceeded to end the call & bash the client also loud enough so others could hear
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December 2023 by Aman B
Worst experience in my banking history, a black lady wearing glasses is very disrespectful, I was just trying to open a new account but used language to get me out of the door just because I was 3 minutes late for the appointment
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October 2023 by Jennifer Fischer
Terrible!!! Two client service people, one of them is outside on phone. Waited 20 min still couldn’t be helped. Just needed to stop payment on a check & the tellers were just sitting there chatting doing nothing
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April 2023 by S J Keller
Literally can NEVER get anyone on the phone. I’ve called this branch 7 times this morning, every time I get transferred to the call center, who already told me they CANNOT help me. What a waste of time.
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April 2023 by S J Mack
Literally can NEVER get anyone on the phone. I’ve called this branch 7 times this morning, every time I get transferred to the call center, who already told me they CANNOT help me. What a waste of time.
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December 2022 by Thomas D.
Nope!!!! Don't do it!! Terrible bank and shady fees! Go somewhere else!! Horrible customer service.
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December 2022 by Ayrion Brown
Please don’t bother going to this branch ! I recently visited with my husband to deposit a check into his account ! 1 lady watch us walk through the line and did not greet us. She asked us why I didn’t deposit the check into my own account!? Who said I had an account ?! Not sure why that even mattered ! She had no clue how to deposit it & instead of asking for help she lied and said I will have to deposit it into my account! We have deposit checks multiple times before ! We visit a different branch and they had no problem!
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November 2021 by Allison Meholic
I called several times throughout the day and never got an answer. The automated system ok their phone likes to run you in circles. I am fully competent as to using "technology". But thier system is not user friendly not matter how well you know things. To this day I was never able to get a hold of anyone.
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July 2021 by Alex Bachman
Angelique was very nice and helpful!
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June 2021 by Joseph
Very impressed with my recent visit to this Wells Fargo branch! The teller was polite and helpful. Other employees were very nice as well— they greeted me as I was leaving the bank! I’ll for sure be coming back to this branch.
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March 2021 by bachelorlove31
Very unprofessional. They do not know how to make an international transfer at all. Also they even do not know how to issue a formal deposit certificate. Very shocked for their so poor knowledge. The manager of this branch should be suspended for re-training. Otherwise this branch should be closed.
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February 2021 by Eric Astfalk
The gentleman running the drive thru was extremely friendly and nice A+ customer service
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February 2021 by Autumn Bruemmer
Quickest & friendliest service I've ever had from any WF location.