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November 2024 by Sticks New
Their support team keeps saying something is wrong with my WiFi on their end but charging me a 100$ a month to wait 2 weeks to get it fixed. Also can’t even get ahold of the store over the phone because of AI bullshit.
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October 2024 by Bill Panagopulos
If you’re in Elkton…FORGET IT! Their system is in complete shambles, no bandwidth, out of service every 10 minutes…and worse! They are inveterate liars and thieves and if you sign with these incompetents, you do so at your own risk!
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October 2024 by Maria Ramos
Fast and polite ty
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October 2024 by Lori McInturff
Horrible experience !!!! Xfinity charging me $577 for cancellation of service which I never cancelled my service !
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September 2024 by Pavani Sunku
Asst manager was very mean. He asked me to leave if I am not able to do any business. I was an xfinity customer and it was an emergency and he asked me to leave. That is very unfair. I would have given 0 stars if there was an option.
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September 2024 by Sam Wright
My experience with Xfinity store at Christiana Mall.
I was feeling discouraged due to my lack of knowledge on my first IPhone
I am 68 years of age and stutter
I was welcomed into the store by a wonderful young man, Tommy.
After I explained my frustration, he spent the next hour guiding me.
His patience and knowledge is truly what defines who a salesperson should be.
Thank you Tommy!
You touched my life that day through your wonderful kindness.
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August 2024 by Jeffrey McKenney
Added a Smartwatch, the person was patient and diligent in setting up the watch and showing me how to use it. The manager was pleasant and welcoming.
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August 2024 by Sonia M. Abreu
Great customer service.
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August 2024 by Balwan Post (Balwan)
This is the best Customer Service experience I ever had. Nick took great care of me. The store manager Amanda was exceptional. The whole store doing the best job ever. They make you feel so special.
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August 2024 by Linda Rocco
Great help
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July 2024 by Michele Bennett
Had to run there from NJ to exchange my cable box. Was worried cause I didn’t bother calling xfinity first. I walked in and was walking out with a new box in less than 2 mins. They didn’t ask me a bunch of questions. They didn’t try convincing me to upgrade anything. Was the best experience I’ve ever had dealing with xfinity. Most definitely will always go back to this one. I wish I knew the ladies name that helped me. They were so pleasant.
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July 2024 by Tami Dutill
Excellent service
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July 2024 by Justin Igoe
Avoid Xfinity at all costs. Better to have no internet at all. They try to rob you when you leave and you cannot reach anyone. They'll steal your money then transfer you around for hours when you. I cancelled my account 2 months ago and still on hold now trying to get money they stole back.
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July 2024 by Alicia Thomas
From the greeting to the end, everyone was so welcoming and helpful! I’ve forgotten the employees names but the gentleman who greeted me was joyful and exciting! “Q” helped me through my inquiry and he was patient, kind, and knowledgeable. The manager sealed the deal (after a little hiccup on my previous carriers side) so effortlessly! This team has really got it when it comes to customer service and culture! Great job ??
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July 2024 by Manoj K Sunku
My problems not resolved
