New Balance offers exceptional customer service, with knowledgeable staff who provide personalized advice on footwear. Customers appreciate the patience and expertise of employees like Jessica and Donna, who take the time to understand individual needs, including foot structure and walking habits. They often conduct foot scans and recommend the best shoe sizes for a comfortable fit. The store also promotes sustainability by recycling packaging and old sneakers. Shoppers have reported feeling happy with their selections, which include work shoes and everyday sneakers, thanks to the thoughtful recommendations. Overall, the experience at New Balance is characterized by kindness, professionalism, and a commitment to customer satisfaction, making it a preferred choice for many seeking the right footwear.
Jessica is so knowledgeable about foot structure and best solutions for footwear post op. And she’s patient!!! Thank you for the TLC!
October 2025
Martin right away went above and beyond! Thank you!!!
September 2025
Adalia is patient, informative and kind. She addressed all issues with feet & suggested 3 different work shoes. We confidenrly purchased 1 pair of work shoes and 1 pair everyday sneakers. Thank you so very much for your help.
