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September 2023 by Troy Standiford
Card readers on two separate pumps were not functioning (19 and 20) none of the buttons on the pin pads were working, screen froze up, and card reader would not let our card go! It was stuck in there. I went inside to politely inform the workers that a couple of their pumps were having trouble, and the lady working the counter spoke condescendingly and told me "I'm going to keep it real with you, 99.9% of the time it's just user error. You'll get your card back if you keep trying to pull it out." I tried to explain to her again that there were multiple problems going on and that the screens and buttons were not responding at all and she just didn't say anything else. I was just trying to help them out by giving them a heads up, but her reaction was so cold. As a cashier myself, I hate saying this sort of thing, but she really needs to work on her customer service attitude.
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August 2023 by L.A. Snead
Horrible experience. My credit card got stuck in their card reader. I walked in the store and asked if someone could help me. I was immediately told to go back to my pump and the issue would “fix itself”. After waiting for a few more minutes, and not getting my card, the older lady behind the counter told me to “take these pliers and pry it out”. As I had to rip my credit card from their system, (I was on pump 12 BTW), another customer was having the same issue! Staff inside could care less and all i was told when handed the pliers was “don’t hurt our card reader system”. I will never support your brand again and will instruct my friends to avoid you as well.
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July 2023 by Danielle A.
I came to this Royal Farms location the other day and I am appalled how unsanitary this place is.1) I was standing near the chicken counter waiting for hot food that I ordered. One of the food workers proceeded to physically dig through the trash with her gloved hands, and then went back to making food without changing her gloves! A minute later, another worker came over to empty the trash and that guy started having a coughing and sneezing attack all over the food (no he didn't cover his nose or mouth). My food wasn't ready yet, so you bet I marched right back to check out and asked to cancel my order/for a refund. When I quietly and nicely told the cashier Lynn what happened, she literally didn't say a word to me! She looked at me and walked away, as if what I said was an inconvenience to her. No apology, nothing.2) My family member had already gotten her food before the worker was digging through the trash, so she figured she would eat it. We got to the car and as she was eating the chicken, there was what appeared to be a PUBIC HAIR on her chicken. It also could have been facial hair, but considering both food workers were women with no facial hair, I'm not sure it was. My cousin threw it out and couldn't get a refund because she never got a receipt when she paid.3) I went to use the women's bathroom and it was quite literally the most repulsive bathroom I have ever seen. Literal explosive shit inside one of the toilets. Toilet paper all over the floor and hanging out of the toilet. One of the soap dispensers didn't work. Brown liquid (maybe diarrhea or vomit?) dripping down the handle of the door to leave the bathroom. It looked like it was never cleaned before, that's how bad it was.This Royal Farms in Rehoboth is a complete health hazard. I hope this review will save someone from having to experience what I did. I will be contacting corporate and reporting this to the health department.
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July 2023 by Shannnon A.
Going through trash and then making food. Pubic hair in chicken. Filthy bathrooms. Manager rolls her eyes when we requested a refund. Need I say more?
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June 2023 by Behr Knucks
Employees are taking cigarettes break on company time completely disregarding costumers employees reasoning " because they are old "
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June 2023 by Julien T.
very soggy fries and depressing chicken rude old lady wasnt being sanitary when touching my food
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May 2023 by BklynPimpstress ross
4/16/2023We stopped here for gas, snacks and bathroom run leaving ocean city back to nyc. The store was clean the women bathroom was a whole different story it looked like someone took a sink bath and had a bunch of sand on them idky its not like this store is close to a beach lol. We did end up getting chicken and lucky for use they were just dropping a new batch so we had to wait 20mins. I also got the store brand half and half which i loved the way it taste so i got another large bottle and i got a pack of chocolate chip cookies those were also good to me especially since i dont have either near me. The chicken came out and we got our order it was still smoking hot and the pieces were nice sizes they werent too big and they werent small, but they were good it wasnt salty and had the right amount a seasoning . The chicken tenders also looked good but we didnt get any.
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December 2022 by Brenna Fox
I always have a really good experience with this store - thanks to Bill! Very pleasant and helpful when dealing with the app coupons and tobacco products!
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November 2022 by Kennedy Smith
DONT EVEN THINK ABOUT IT.Came here twice while on my vacation this week. Both times the staff was absolutely rude and had attitude issues or were on their phones ignoring me and my boyfriend. The lady and 2 men working there, which includes the kitchen manager, are absolutely herendess. On top of that, my boyfriends chicken sandwich was COMPLETELY raw in the middle. Looks like they cooked it for 2 mins. When I called they said they couldn't give us a refund even with giving the food number and last 4 of the credit card number. We would have to take the food ALLLLL the way back. Uh no. This place is just over all an absolute nightmare. Worst experience at a gas station I've EVER had.
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August 2022 by Melissa Githinji
Terrible! I should have read the reviews before entering the building but I just came here to leave a review myself. The service is terrible. The lady obviously hates everything about her job and has no manorisms. I asked for fries which I paid for and she snapped on me. Come on now. You don't want to do your job then go home!
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August 2022 by Aliyah M.
bathrooms were absolutely filthy with fecal matter or vomitus all over the walls and floor. Blood all over woman's toilet seat as well as clogged toilets with feces inside
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July 2022 by Tyler Mock
Would be awesome if they actually spoke to customers instead of ignoring them, and knew how to tell time when they say how long something takes to make.For example. You make chicken all day long. Don't tell me It'll be 20 minutes and then have it take 40. Ha ok now 60 minutes as I'm typing this because they didn't make enough.
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July 2022 by Adam Kushner
No washer fluid at pumps, squeegees were trashed. Person that seemed to be a manager said he can barely man the registers as they have no employees. Royal Farms seems to have problems at the corporate level.
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July 2022 by Isaac Velez
I've no idea why the staff has so much attitude. One of the employees was visibly drunk and rude. Not what I expect from Royal Farms and obviously the reason so many of my friends prefer Wawa. If you don't improve, you're going to lose a great many of the locals of which I am one.
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July 2022 by Patrick P.
Yes ... gas prices are high. Not their fault. We are here from Pittsburgh on vacation. The gas is actually about $.50 cheaper a gallon here. So we liked that! Our kids were hungry for cheese. I told my wife there was no way they would have cheese in there but she went inside and found some. She said the place was clean and well stocked. It wasn't very busy inside and she said the staff was nice as well. This seems like a great place to stop if you need something off the wall or gas.
