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July 2024 by Al Adams
Paul in Service and all the staff are great.
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July 2024 by LANDSHARKS
Don't bother trying to trade a car here to buy one of theirs. They want TOP dollar for their vehicle but offer you a ridiculous offer on your trade. The sales manager never came out of his office. Ryan was a nice guy and I felt bad for him not getting a sale. Don't waste your time like we did.
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June 2024 by Jerry Leiby
Best service on the shore
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March 2024 by Nina Mcquillan
Excellent people to work with during vehicle buying experience. Even have K-cup machine for coffee
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January 2024 by Drew Carter
Service center customer support is horrible. Had a recall scheduled and was told it would be done a certain way since the “old” fix was just a weld. Showed up after being told it was completed and it was welded. I was told it wouldn’t be welded in the first place and that’s why I chose to have lakeshore do it. Was told by Ram Care it’s supposed to be replaced and not welded with the new update. Of course the service manager told me I was wrong and wanted me to pay to fix it. The sales side of the operation is amazing but the service side is the complete opposite. Stay far and clear from Derek the service manager. IG Burton is where the truck is going to now after Ram Care fixes this mess that they caused.
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November 2023 by Timothy Snyder
Amazing work, fast service updated me on a regular basis.
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November 2023 by Britt G
Completely dishonest establishment. Lied about the miles they put on my car and services my warranty did cover also was going to charge my warranty company a diagnosis fee and me one as well. I took my car back as soon as I could. Wouldn’t recommend.
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November 2023 by Heather Edwards
In May of 2023 I dropped my 2020 Grand Cherokee off for an oil change and tire rotation. I had recently purchased tires so I decided to have an alignment done. Later that day I received a phone call that they needed to keep it overnight because there was a problem getting the vehicle aligned properly. Inconvenient, but ok. Return the next day and everything seems fine. A week or two later I notice the tires are wearing in a strange pattern. Next oil change they apologize and "fix" the problem with no charge. Wonderful. Admitted fault and "fixed" the problem. Dropped the vehicle off last night for an oil change and tire rotation. I has asked for them to check the problem with the alignment again since is has never been correct. I received a phone call that they would do an alignment for $129. I am confused, why would I pay again for a service that was never done properly to begin with. I will say up to this point I have had nothing but polite and respectful customer service. But unfortunately being polite does not fix my vehicle. We will not be returning. Jeepers seek service elsewhere.UPDATE. Spoke to him. My opinion has not changed. If anything it is worse.
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November 2023 by Caitlin Rines-Hammond
This is my first time at Lakeshore, I called for an oil change last minute and they got me right in and I didn't have to wait weeks for an appointment. Debby was extremely friendly. Even though I didn't purchase my vehicle from there I will continue to use Lakeshore for my vehicles needs.
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November 2023 by Sara Boone
The best dealership I have been to hands down! I didn’t buy my most recent Jeep here but my next vehicle will absolutely be purchased from them. I took my 22 Grand Cherokee WK to 3 different dealers over 5 times for the same issue and it consistently wasn’t getting resolved and I was going weeks without a vehicle, and continuing to be stranded with a vehicle that didn’t want to start. Thankfully I discovered Lakeshore and Sarah and Derek from the service department are the absolute best and made sure my vehicle was fixed the right way and made sure I had a loaner to get around in… (even after I hit a deer in one of their loaners!) I can’t say enough amazing things about them and their whole entire service department!
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November 2023 by Gloria Wright
Ryan Delgado sold me a used Nissan Rogue. With manager Jerry making sure my finance was right for me. Great place to get, many choices. I recommend Lakeshore.
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November 2023 by rick dickerson
Went in for an oil change and the lady (Debbie) was prompt in checking me in and took my vehicle in asap. Good customer service. Will use this place again.
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September 2023 by latoya harris
So thankful that i stopped in! They gave my business an amazing deal on our first company car!!! Now we can serve our community in an even greater way. Thanks Ryan for all your help!!! This guy worked hard for me!!! And my cousin Angel on the detailing…got me riding right!
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September 2023 by Barry Fell
Regular service on my Gladiator. Bought it here. The sales representative was wonderful, got a great deal. Service people are great. Pleasant and accommodating.
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August 2023 by Catherine Hudson
Ryan Delgado, the very best salesman I have encountered in quite some time. No pressure, only honest, accurate customer service. I am so glad I decided to purchase my suv there....
