-
August 2023 by Tay Washington
I asked for 500 in hundreds and fifties they gave me all twenties talking bout we ran outta big bills mf lie worker in next booth stack of hundreds in her hand. If I wanted all 20s I'd go to ATM instead of going out my way to get disappointed
-
June 2023 by Ken Briggs
This branch office has gone way downhill. They hide the deposit slips. You are greeted by a security guard that tells you to stand in line for a teller that can’t answer questions because they don’t have access to information. You can’t call because the phones transfer to corporate and corporate tells you to go to the branch office. VERY poorly managed. Manager should be ashamed. I’m a 30 year customer.
-
January 2023 by Wanda Reed
I had to make an appointment. My appointment was at 2:30pm. I was finally called back at 2:50 pm only after security guard asking if I wanted to reschedule my appointment. Who has days to keep going back to the bank to get things done??? What are they thinking with these appointments????
-
May 2022 by Tuwacs
Very horrible, a lady that worked there kept talking to me as if I was d**** Kept asking me if I even knew what my name was, my own zip code, and if I knew what county I was in. That wasn’t the worse part she asked immediately after “do you know what a county is?” The elderly woman kept talking to me as if I didn’t know English, or as if I was “stupid.” She continues to help me get my card replaced, she cuts up my card. Then comes back and tells me they were out of cards?I heard her talking to a co-worker in the hubby next to her. Saying that another co worker should’ve checked if there was any cards before she left, but apparently did not. They both got irritated and said “I’m not surprised she didn’t check.” So not only do you have your fellow employees not talking correctly to customers, but also gossiping in front of customers? As well as your employees not doing their jobs? The customer service was very poor, and I did not like how they were talking to me. You aren’t suppose to make your customers feel that way. At the end of it, she apologized and told me to come back tomorrow. That was the only thing she did right.
-
March 2022 by Amy Bennett
I appreciate the awesome customer service at this location. Amber the branch manager handled my problem quickly and efficiently.
-
February 2022 by George Short
We have used this bank for many years good bank to deal with!
-
December 2021 by Laurie Trice
Its a bank. Very knowledgeable.
-
November 2021 by Matthew Miller
Try to set up an ACH transfer to pay your rent. Go ahead, try. Your online business banking will send a check, but you can't set up a transfer. Call the 877 number on the business website. Wait. "Oh, this is a business... I'll have to transfer you to business." Wait some more. "Oh, you want an ACH transfer, that's the ACH group... They closed at 9:00. I can give you their number and you can call them tomorrow after 9:00." "Oh, tomorrow is Thanksgiving? I forgot that. You can call them Friday. No, your bank branch can't set this up." Save yourself a lot of trouble. Find a better bank!
-
October 2021 by Austin Stowe
Took the time to verify it was me before just handing me a large sum of money. Really let me know my money is protected unlike at some institutions, keep it up
-
July 2021 by ernie sullivan
Slowest branch ever. GEORGRTOWN branch head and shoulders better.
-
October 2020 by DaVibes78
Terrible experience such a hard time to get my moneyAFTER verifying it was my account why I want my moneyWhy I need to take out so much good luck taking a substantialAmount of money out of this bank never again
-
April 2020 by Mary Hubbard
Always friendly and very helpful
-
September 2019 by Rake Vanderzen
I called to make an appointment on the phone, the chick pretty much asked me if i was white. I AM, but not the "white" customer for you! lol
-
August 2019 by Paul Jefferson
Rude unhelpful and unprofessional all the way around. Went into cash a check on Saturday and they where to busy to help me and didn’t even want to address my issue. Places like this are the problem banks and car dealers biggest crocks in the world!!!
-
November 2018 by Douglas Seth
Customer service used to be great. In 2018, I have noticed a huge decline customer service. I watched my teller go out to lunch as I waited in the drive through line. In general, drive through tellers are less personable and more rude now.
