-
February 2024 by Sal W
Went there today and the service was awful.
-
January 2024 by Briana Wisher
I have been banking with M&T bank for about 3 years now and they have went downhill 100%. My account was put on hold for sending a Zelle payment to a recipient I often send money to, my landlord, because of “legal issues”. But I was unable to get any form of information or help. I went into the bank on a Saturday, because on the phone they said I needed to come into the bank, no specific day or time just come into the bank. Turns out the legal team is not available on the weekends so I was left for 2 days with no access to my account or the money in the account. With this being my ONLY account I explained my frustration with two different team members at the bank and I was basically met with the energy of “it’s your problem, wait until Monday that’s all I can tell you” (Not exactly the employees words but that’s the energy she gave off when I asked what I was supposed to do) needless to say, I will be closing my account with M&T.
-
September 2023 by Tammy Shinn
VERY CLEAN AND VERY NICE PEOPLE TOO
-
July 2023 by Kat 5
M AND T BANK. WHERE APPARENTLY ITS YOUR JOB TO MAKE SURE YOUR MONEY IS SAFE. GREAT SLOGANWAS MISSING MONEY FROM TWO ACCOUNTS.
-
May 2023 by S. Smith
Have you ever had someone talk to you in a nice condescending way. And appear to want to help you but in fact does everything but?This was my experience with the front receptionist of the Smyrna location. She was a heavier set older black woman. I waited for someone else to deal with the problem.Everyone else was pleasant and genuine
-
November 2022 by Eric Bozeman
Helped Mr every well
-
February 2022 by Dylan Stubbs
The woman I talked to on the phone also who helped me out a lot was awesome!! Amazing service, very nice person, fast and on point with her work. I would recommend her getting a big raise and employee of the year!!
-
October 2021 by SMi G
This M&T Bank is AMAZING!The entire team goes over and above for their customers. However, it was a little rough for me (change causes anxiety) since we switched from another bank around six years ago!BUTTT after almost six years of being with M&T Bank in Smyrna, they have gone over and above for every account that we hold with them. Every staff member is very personable and has answered questions even AFTER closing time! They respond to emails, phone calls and provide service VERY quickly when depositing or withdrawing money.Thank you to everyone at the Smyrna M&T branch ... :)
-
June 2021 by Samantha Grantland
This M&T Bank is AMAZING!The entire team goes over and above for their customers. However, it was a little rough for me (change causes anxiety) since we switched from another bank around six years ago!BUTTT after almost six years of being with M&T Bank in Smyrna, they have gone over and above for every account that we hold with them. Every staff member is very personable and has answered questions even AFTER closing time! They respond to emails, phone calls and provide service VERY quickly when depositing or withdrawing money.Thank you to everyone at the Smyrna M&T branch ... :)
-
December 2018 by Sharon Bark
Disappointed today..... Been sitting 15 minutes waiting for a customer service rep to help me. One is with a customer.... The other one is just sitting at her desk doing nothing and just now comes out of her office and leaves. Doesn't look my way or acknowledges me sitting here. If I didn't need to get this done today I would get up and walk out.
-
December 2017 by Brian Saier
Very helpful staff at this location,
-
April 2017 by Donald B. Reeder
We withdrew some cash from their ATM and it was all 20 dollar bills. We tried to exchange the 20 dollar bills for larger bills and was told that they could not help us because we only have a Safety Deposit Box their and not a deposit account. Poor customer service.
-
October 2016 by G White
Friendly, helpful bank reps. My mom relocated from another State and I went to help her find a local bank. They suggested the right kind of accounts and explained ghem in detail along with brouchures. They didnt rush her and were very patient with us. While sitting there I saw how hospitable the tellers were with all of the customers. They offer many kinds of accts based on your personal needs. Nice to have Saturday hours too.
