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June 2023 by Laura
To be honest. My son dropped his car off for repairs. He was never called to be told what they found, he had to call them. No car available for his use. My son called 3 days later they told him what was wrong which My son questioned explaining some issues and they said, nope that's it. When my son picked up car he was told they found other issues! They never called to tell him about the other issues. If they had called he coukd gave ok'wd the work and it coukd gave been fixed sooner rather than waiting another week! Very poor communication!
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June 2023 by Michael Ohr
Good place to get your Ford worked on. No problems in 10 years
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April 2023 by Tina Brooks
Can’t beat the service! Excellence is the key. We have been bringing our cars to you ever since we got them, never went to anyone else. Very inexpensive! Love it!!!
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December 2022 by Karen Kochis
Reasonable pricing, Professional and Dependable Service; bottom line for me I trust them to take care of my vehicle.
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September 2022 by T Stew
The guys here are always helpful. Don't try to call cause they never answer. But send a email you will get a response
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April 2022 by Toby P.
I give the repair 3 stars and the staff 1 star...I was paying for the repair. Insurance had nothing to do with transaction with Willis. I informed Willis of this and directed that no insurance company needed to or was to inspect my car. Yet they allowed other person's insurance company schedule visit to inspect car against my expressed direction. (I had contacted other person's insurance company and sent 2 estimates for repair. I would get reimbursed after repair completed. So they must have contacted Willis directly, against my wishes.) And this delayed my repair by 2 days. When I asked about this, it was like the person could not understand that the insurance company had no right or need to inspect car since I was paying for repair directly. It seemed Willis was more concerned about the wishes of the insurance company than mine...Radio controls adjusted. Auto AC controls adjusted. And, worse, my driver side door 'Cherokee' logo was not replaced on the car. Unfortunately, I did not notice right right way. Had to replace myself at a cost of about $90.
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August 2021 by Joan Dennison
Fast, professional quality oil change. Definitely recommend!
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June 2021 by Erich C.
Covid19 is being used as a reason for many things, but this dealership's service department appears to be totally on the rocks. I bought my car from Willis in 2016 and have had it serviced at Willis when we were in the area. Yesterday, I had the oil changed, 4 new tires mounted, balanced, and 4-wheel alignment. When I came to pick up the car, I paid the bill and reviewed the invoice. I flipped the page and looked for the check sheet that I had always received before (it shows that the technician performed a series of checks like topping off fluids, tire pressure, brake pad thickness) and did not find it. I asked the front desk operator if they had forgotten to include it. He said no, the service department doesn't provide that any more. I asked why, and he said it's their policy. I asked to speak with the manager. Rick (Catherton ?) came out of the back office. When I asked him what happened to the checksheet, he said they had stopped filling out the checksheet due to Covid19. When I said that this was a bad policy (to do the checks and not record them), he said that none of the other customers had complained. I said that it was still a bad policy. He said that this dealership was locally owned, as if that is a good reason to have bad customer service. At that point, I left the service area. I also did not receive the printout of the 4-wheel alignment nor any paperwork on the four new tires. When a car repair business gets to the point where they do not provide their customer with proof of the service they have performed, that is about as bad as it can get. I wish Willis well, but I'm not going back there. They are obviously stretched to the limit and customer service is the last thing they are concerned about. I have had better service by far in shops run by immigrants. They may not know the language too well, but they understand that if they don't satisfy the customer, they will not see the customer again. Everybody talks about "systemic" things: looking at the comments over the years, it's obvious that Willis management does not care. That is the definition of "systemic": the Willis system is broken. Not a single comment back to any one of the reviews. Sad to see another formerly good local business go down the drain like this.
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May 2021 by Pam Teat
We LOVED Lisa and our hearts are broken to hear of her untimely passing. Fly high beautiful
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February 2021 by Daniel Cole
I hope Jim and Rich in the Service Dept. never retire. I've grown to trust them totally due to their honesty and fairness.
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December 2020 by Sonia Gassaway
Awesome job
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November 2020 by Dan S.
Had my truck in there for warranty work, it's brand new. Truck was there 3 weeks and they fixed nothing. The attitude from service was take it where you bought it, were to busy to get to it. It's sad as over the decades I've bought vehicles here and used their service department on and off for decades. I will never go back here for nothing. I was told my brand new truck has no codes, after 3 weeks of frustration and no results I had it towed to winner ford, guess what, It has codes stored, so they totally lied to me stating no codes. If all you want to do is oil changes then open a jiffy lube don't pretend to be a ford service department. I spent a tidy sum on my f250 it's totally unacceptable to waste my time, good thing I have a spare vehicle. I just wish I bumped into Mr Willis.
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September 2020 by Steven Kent
Great customer service!
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August 2020 by George G.
Buyer Beware! I am a lifelong Smyrna, DE resident and can tell you to look elsewhere when choosing your car and/or service. I have never been treated so poorly by another dealership. The service department is the worst. I had my truck in for the same issue three times. Willis said it was fixed and $550 later I went out the door. Two weeks later on a vacation the truck had the same issue and left me on the side of the road. The repair ended up being the same issue Willis had said they fixed. Went back to Willis to make it right and the Service Manager "Rick" was a real tool. Claimed it had been too long for him to do anything because it was 4 weeks ago. Yes, two weeks preparing for vacation and then two weeks on vacation broke down because of their incompetence. I will never go back and advise all to stay clear. There will be no service after the sale....trust me. I had heard this from others and chose to ignore it. Now I have experienced it first hand.
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June 2020 by David W.
This review is for the service department - zero customer service. They seem to think they're the only Ford service in the area... nope - I'm going elsewhere from now on.No appointment necessary for the Quick Lane! Quick oil changes! Not so much. If you do decide to patronize these guys, call first. They don't stick to the hours on their website. They're open at their own convenience.
