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June 2024 by Cate Fernandez
Horrible no one will answer the phone. We have tried on multiple occasions and NO ANSWER. We will be switching pharmacies
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March 2024 by Marvin Sykes
We need zero stars for this Rite Aid. The ER submitted my prescription at 12pm. I called for 1 hour from 4:00pm to 5:00pm to see if my medicine was ready. NO ONE ANSWERED THE PHONE!
My wife went to the store to see if my medication for sciatica (very painful) was done.
She got to the store and gave them my name. The cashier said it was not done, but they had it. It'll take 45 min to an hour to fill.
While there my wife heard the phones ringing. She asked do you answer the phones? The cashier said we short staff so we don't answer. My wife counted 5 people working in the pharmacy. How da heck is that short staff? I'll go back to Walgreens.
Don't waste your time here. While you suffer in pain, these workers don't want you to check on your scripts so you can get them asap.
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January 2024 by S Barbour
Please help me to understand why the customer service at the 200 Pharmacy. Dr location in smyrna delaware is so poor? I stopped into the location at 8:15 pm on Fri, January 11th to have a passport picture taken. The store manager tells me that everything is all packed up and I have to come back the next day. The problem is the store closes at 10 PM, which is an hour and 45 minutes after I've arrived. Also, itwasn't even a function of the the store was busy, seeing that I was the ONLY customer in the store! Not a good representation...
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January 2024 by Nick P
The store is always very well organized and very well stocked. All of the employees are always super friendly and welcome you when you walk into the store. Big shout out to Albanie and Dennis for being amazing and super friendly and patient with all of their customers!
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November 2023 by Brandon Davis
Worst rite aid I have ever been to for pharmacy staff is rude and just plain ignorant on top of incompitant they refuse to ever answer a phone will just continue to put you on hold( I tested this from inside the store) go to any other pharmacy don't use them.
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November 2023 by Memoona Khan
The pharmacists here are rude, unprofessional, and dont know what they're doing. It's the third time it was claimed they didn't receive my prescription in the fax when I know for a fact it was received via fax confirmation. And then they give attitude because you're upset they're not doing their job. Worst experience with a pharmacy, switching out of here.
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November 2023 by Carla Wilson
This Rite Aid is convenient; the pharmacy staff are professional. Great selection of greeting cards too.
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November 2023 by Joseph Friel
Best selection of greeting cards in the area by far.
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October 2023 by Samantha Somers
The staff never answers the phone. I’ve been hung up on three times. As in, someone picks up the phone and immediately slams it down. My prescription sat for two or three days without filling. I transfer the medicine to Walmart. Walmart can’t fill it because this Rite Aid claimed they filled it. Walmart says they need to cancel the filling status on their end. I finally get someone to pick up the phone. My prescription and I never existed. I physically go into the store and I’m told I do exist and they did fill my medicine but I transferred it during the process, so it was cancelled and there’s nothing on their end they can do. They said I need to call my insurance. I call my insurance and they inform me Rite Aid needs to cancel it. I call my doctor to see if there’s anything they can do. I’m told by them Rite Aid needs to cancel it. Walmart, Blue Cross, and Bayhealth have all said they need to cancel it. Rite Aid is saying everyone is wrong and there is nothing they can do. I am now without my medicine for 90 days, because Rite Aid is holding it hostage. My only form of communication is driving into the store, because they can’t answer the phone.
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July 2023 by TINKER HARRIS
Long wait for prescription
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July 2023 by Zulma Perez
Poor service
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July 2023 by Donna H
Cashier did not greet me or thank me for coming in. She had a bad attitude during my entire transaction .
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July 2023 by Christina Hemphill
I have been going to this pharmacy since it’s been open! They are the best. I have tried other pharmacies around. And nothing compares to this pharmacy.
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January 2023 by Borz Jones
I hope your medication you are getting at this pharmacy isn’t medically necessary. Prescription was sent in on a Tuesday here it is Thursday and it still isn’t ready.Can’t call to check the status because no one answers the phone literally ever. Look elsewhere for a pharmacy!
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December 2022 by C A
Prescription sent in on a Wed. Called pharmacy they said they had 1 box in stock and had to order 1. I could pick both up on Friday. here it is Sunday - 3 trips to pharmacy, numerous unanswered calls and a 1 hour wait in the store and no medication. They cant find it, dont know if they have it and/or if it was ordered. IF they cant handle shots and prescriptions then they need to stop giving shots. The lines are so long and their service has never been so bad!! Unacceptable.
