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March 2024 by Bruce Scheibe
Wonderful experience with this Firestone location. The front desk staff was friendly and professional, and the service team was very quick.I came in to get a full set of tires installed. Checking once I got home, all 4 tires were at the correct pressures and all wheel nuts were torqued to the correct spec.
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February 2024 by John Massetti
Oil change and tire rotation$43. Appointment. < 1hour
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February 2024 by Margaret Brown
Great service great customer service
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February 2024 by Kathleen Ryan
Good customer service...
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February 2024 by Ariel Reyes
First and foremost, I was a headache and I apologize for that but I appreciate the customer service and help. I went in for an alignment after two attempts to have one completed by another Firestone and after I had completely restored the suspension and installed new tires. The first two alignments left my car pulling to the left, after I had went to a different Firestone it was fixed slightly but still pulled heavily to the left at highway speeds, after returning to the second Firestone they had fixed it completely at the second attempt. I just wanted to say thank you for the patience and amazing alignment.
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January 2024 by Stephen D'Alfonso
Great service knowledgeable people
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January 2024 by Shawnee McClenaghan
Firestone is reliable and trustworthy. I have only had great experiences here. They helped me in an emergency when my tire popped and also have been my go to for routine car maintenance.
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December 2023 by Alena Cavalieri
I have been coming to this Auto Care place since 2022 and I have to say these people truly care about their customers. I have had so many positive interactions with all of them but especially stood out Ava and Nick. The whole crew goes above and beyond their customers. I wish there were many more places like that. Highly recommend this place.
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December 2023 by Larry Gibbs
what a great experience, walked in 7:30 am with a flatt tire and no appt and was immediately taken care off by mark. they understood i was in a rush to get to work.. Mark and raco was personable and very professional. greg was the mechanic that explained in datail what i needed done and best suggestions for the overall care of my vehicle.
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December 2023 by Will White
They were very kind and considerate. More places of business should conduct business in this manner and have the best interest for the customer. They'll definitely get my business.
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December 2023 by Maureen gill
Patrick is always a pleasure to work with. Unfortunately the part that was ordered for my vehicle was damaged (not by Firestone) and I had to reschedule my service since another part was not available. He fit me into the schedule quickly and the work was completed another day. It's a shame the part company sent a part in a destroyed box (visibly unacceptable) couldn't do the same. Patrick and Rocco always do their best to help and I appreciate them.
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December 2023 by Gabe
Came in for an air leak on driver front tire thinking it needed a patch job. They checked it and found corrosion on the rim letting tire leak at the bead. Cleaned it up and applied bead seal and fixed the issue. Didn't try to sell me something I didn't need and got me in and out quickly.
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November 2023 by Jason Oakley
I had a bad experience here at around 9:30 AM on Sat. Nov. 4, 2023. It was sales prevention at its best. When I asked how long it would take to replace the front brakes and change the oil on a 2019 F150 the gentlemen behind the computer was visibly annoyed, shrugged his shoulders, and the mechanic joked that it would take 6.5 hours. I told the gentleman that I wasn’t getting the warm and fuzzy and that he needs to work on his attitude. I walked out. I will state the obvious: If you’re nice and on the ball your business will do better and you’ll feel good at the end of the day. There are too many options especially when it comes to auto maintenance. I’m going elsewhere.
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November 2023 by Aliesa Miller
Staff was awesome! Rocco was great ! Even though they weren't able to fix my car, not due to their fault, needed much more repair than Firestone was able to do, they were awesome with communication, timely diagnosis and helped me out with a good referral
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October 2023 by Lindsay Haston
The cost is high but the convenience outweighs things for me. Unfortunately, out of all the individuals working here I only had a positive experience with Ava. The service manager Patrick who heard my concern (work that I paid for was not completed) was not accommodating and did not so much as apologize. I now have to return to this location to fix the issue as he would not refund me without me bringing the car back in. I am inclined to fight the charge with my credit card company as this was simply services not rendered. Take your car anywhere else on 202 there are a million better options.
