-
January 2024 by Joanne Bender
First time using Fred Drake. Scheduling was easy, detailed estimates were sent via text, staff was friendly and good with calling to provide updates throughout the day and work was done quickly. Will definitely use them again.
-
January 2024 by TASTE by Tabitha
Thank you!! My experience with Fred Drake Auto continues to be the best ever! The mechanics are knowledgeable and takes good care of your vehicle while in their possession. I would definitely recommend!! Thank you again!
-
January 2024 by mykwylke
This review is a month late. I had my SUV serviced here with reservation as I normally take my SUV to the dealership. I took a chance and was not disappointed and will be returning for additional services again. The online appointment schedule was easy to use and if Drake could not accommodate that date, they'd be in touch asap to reschedule.I dropped my SUV and all staff were pleasant upon greeting including My Drake who appeared out of nowhere ?. His staff catered to my needs and was in touch with any additional services if necessary. They took photos and sent them to me to update on the vehicle's status. Drake even allowed me to pick up my SUV after hours which worked out great for me. My vehicle runs smooth and the price was in my budget versus the dealership price with same results. Thank you FRED DRAKE Automotive!
-
January 2024 by Sherry Stellar
This a shout out to Fred Drakes Towing Company in Townsend, De.During the snow storm, my company truck was involved in a situation after hitting ice. John with Drakes came out to help with the recovery, this beautiful 2023 Ford was recovered with a scratch on it or a dent ??no I wasn’t the driver, yes it was in 4x4 drive which doesn’t matter with ice
-
January 2024 by Terri Rustin
This company gets all of my business!!! Chevy in Elkton, MD told me I needed over $1,600 worth of work. I went and got a second opinion from NU Car Chevy who told me I needed different things done. I finally came across this company on google, when I tell you they are honest they are honest! I told them everything the other car companies said I needed. I was told that I did not need ANY of these services done at all. I only needed a schedule oil change and transmission flush next time I come. They could have lied and said I needed all of the work done and did nothing to my car, but because they reassured me my car was fine and didn’t charge to make sure my car is safe to drive knowing I have kids is what sold me to give allllll of my auto needs to this company!
-
December 2023 by L T
I have always went to get my car done at the dealership. I am a creature of habit, and going to a new place is a different level of anxiety, I looked at the reviews & decided to give them a try. I am glad I did, everyone was helpful & I was able to get a ride to & from my home. They communicated properly when my vehicle was done. They explained thoroughly what was done on my vehicle & put in chronological order on what is needed to get done next. Also check their website for some specials they offer. Thank you for making my experience a pleasant one & I will be back in the future on my maintenance for my car!
-
December 2023 by robin mandel
Wonderful job fixing my steering wheel column. Service people finished the job in a timely manner and were efficient, too. They front desk even picked me up, once to drive me home, and once to pick me up to get my finished auto. A very convenient service, too!
-
December 2023 by Elizabeth Hensley
I highly recommend Fred Drake's Automotive for your car/truck repair needs. I was stranded right before the William J. Roth bridge toll plaza on Rte. 1N. I am so thankful my insurance paid to tow me to Fred Drake's Automotive. I got there just before closing. The owner Fred Drake stayed with me while I arranged for a car to pick me up. He even allowed me to use a shop desk chair outside while I waited for my uber. My car is running great now due to the expertise of the mechanics there. Customer service and communication was great. I would go there again for service and/or repairs.
-
November 2023 by Svitlana Semeniuk
Amazing place. Excellent service.I suggest this company.Everyone is so supportive, professional and helpful.Specially Kevin helped me a lot and even communicated with insurance.I am very appreciate this guys!
-
November 2023 by Nancy Kerrigan-Dulin
This is a review of the customer service I received. I went in to see if they were a repair shop and cared about getting people back on the road. They seemed very nice and said they cared. I had them tow my vehicle it wouldn't start or anything. They were very careful with the tow and nice. They told me the ignition was bad. I had the ignition replaced they said it was all fixed. I picked up the car and it left me stranded several times still not starting. I called they stated to bring it back in and they would look at the car. I took off from work and went up there. They called someone out to talk to me the one that put ignition in. He stated at least three times that he was the ignition specialist. Told him about not starting again he stated that it was the remote start that was in car. He stated that he wasn't even going to look at car until I get that removed, then I could bring it back and he would look at it. I am thinking so You made a appointment for me and you aren't even going to look at it. Could have told me that without me taking off work and coming up to be told that. I left called later talked to manager he told me that he thought I just didn't like what he was telling me. Ok if that is your customer service. Long and short did get it fixed it was the pass lock system programming after ignition was done, car wasn't done right Reprogrammed the anti-thief and haven't had a problem since. So, I wouldn't go here for anything but tire oil and brakes. But I won't be back plenty places like that out there.
-
November 2023 by doylemgd
From beginning to end, our experience with every person at Fred Drake Automotive was spectacular. They were trustworthy, transparent, and thorough in every single thing they did for our vehicle. Special shout-out to Kevin who made sure we were well informed about every step!Service: Electrical repair
-
November 2023 by Bill Buckley
The service here is great. Check in was smooth. The new estimate system is very nice. Reasonably priced repairs were finished in a timely manner. Great experience!
-
October 2023 by Donald Birch
A family owned business, that treated me and my family like family ! If you have any car issues and are looking for amazing customer service as well as a mechanic/automotive place you can trust, this is the place. The receptionist Ms Sandi as well as Mr. Kevin, Mr. Fred Drake, his son Kyle Drake and the mechanics I interacted with were all amazing, professional and understanding. Fred Drake Automotive is trustworthy,reasonable and just a good all around company to due business with.We are new to the neighborhood and it is a pleasure to be down the street from our extended family at Fred Drake Automotive!!Thank you guys
-
October 2023 by Jerry Bass
Fred Drake Automotive is a great Auto service group. I love the fact that they run a honest dependable business that looks out for their customers. If you take your car in for a job and it's not needed they will let you know that and not just do a job simply to earn money. I trust them and they are my chosen professional Technicians.Thank you Kevin and Nill.Jerry Bass
-
September 2023 by Gail B.
Have been going to Fred Drake Auto since we moved to DE two years ago. They let me know beforehand what repairs or replacement are coming up on my car. They provide an estimate and let me decide when I would like to have done. When I pick up the vehicle, one of their people comes out, reviews the work. Highly recommend!