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January 2023 by Nicole
I don’t usually take the time to write reviews but the wonderful customer service I received from Jerome has me on here!! I was there frequently and he’d always have a smile on his face while waving. He’s one of those rare people you meet when after talking to him you think to yourself “there are some good people in this world still!” If I need a storage unit again I would return just because he works there for sure!!
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January 2023 by Bob Comegys - Town & Country Homes at eXp Realty
The Storage Mall is a very nice storage facility. The Manager Jerome, is FANTASTIC, he worked with me and delivered as promised! ? Thanks Jerome!
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January 2023 by Lindsay Rice
Jerome is great, the storage location is perfect placement and price for our needs!
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December 2022 by Vincent Marvel
Jerome is absolutely the best, 100% the best guy to deal with. He made everything great, he is very accommodating, answered all my questions with ease and patience. He made us feel like family and not just a customer!!
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December 2022 by Hector Miranda
Thank you for everything service was excellent when I went to fill out the lease
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December 2022 by Kirk Barb
Nice property, Jerome always helps me out
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May 2022 by AJ Cable
Staff is very helpful and friendly. The best storage units and very affordable.
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May 2022 by Jerzy Wlock
JEROME IS THE MAN!!!I wanted to thank Jerome at the The Shopping Mall storage facility in Townsend, DE for being the nicest and most customer service oriented person that I had the pleasure of doing business with in a long time. He was punctual with our planned appointment to tour the facility and he was very accommodating to my 1.5 yr old daughter that I had with me. The facility as a whole was very clean and very easy to navigate through. Jerome showed us a 10x10 storage space (per my request) that was clean and easy to access as well. Jerome also wore a mask the whole time I saw him per The Storage Mall's guidelines for employees. Overall it was an excellent experience and I'm glad to be giving them my business!
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April 2022 by Kim Adams
Jerome was very helpful. He made the rental process quick and easy.
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March 2022 by Marie Welsh
We signed up for storage services a few months ago. Awesome manager on site - so friendly and helpful! Very pleased with the storage services as well. Highly recommend!
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February 2022 by Danielle Decormis
Jerome is amazing!! He is the reason I rent there!! He cares about the customers and the facilities. I looked at a few storage places around town and this one is by far the cleanest - all thanks to Jerome! Customer Service is A+++!
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January 2022 by Tom Dubbz
Jerome the property manager was incredibly helpful and flexible and even came out on his day off to help me get into my unit!! Thanks again Jerome!!
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June 2021 by Edrick Francis
In looking for a storage facility for our new RV, we visited lots of local places and many of them were sketchy and we did not feel comfortable with the premises and the people that we interacted with. When I called Jerome’s facility, he asked for us to come by. He took his time and gave us a tour of the facility and the security protocol that is in-place. In addition, the up-keep and the maintenance of the facility speak volume. Jerome’s temperament and professionalism speaks volume; will give you peace of mind to know that you choose the right place to store your valuables.
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April 2020 by Daniel O'Laughlin
Fantastic as always.
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February 2020 by marilyn glasgow-olowo
Quite and accessible, manager is very courteous.
