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January 2024 by Wil McKenna
My go-to AT&T store. The associates are always friendly and knowledgeable, and there usually isn't a long wait. Being open until later at night, it's great to be able to go in after work when there's less of a crowd.
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January 2024 by shannon tattersall
Kahil and the manager Reuben were extremely disrespectful. Then Kahil used shady “discounts” to make his December quota and it was fake. Service is more expensive than Verzion. They are cheaters, rude and can’t even order a phone properly
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January 2024 by Michelle P.
This is by far the worst atnt store I've ever been to. No one wanted to work with me because it wasn't beneficial for them to gain extra money. They added a bunch of charges to my account to make it worth while to upgrade my phone. I've been charge insurance 40 dollars and next up. Be aware of this and make sure to check your bill for extra charges after working with these shady people.
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January 2024 by Prakash Suvarna
Not great customer experience
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January 2024 by Keiva Cooper
I’ve been an AT&T customer for 8 years, and the customer service I received last night at the Concord Mall in Wilmington Delaware had to have been a joke. I know I’m just paying for a name when I can go to a less reputable carrier and pay less than what I’m paying to use AT&T. And I’ve had Boost Mobil and I’ve had Cricket, I’ve had Sprint and I’ve had T-Mobile and all of these places I’ve never experienced bad customer service like I did in the AT&T last night. There where to young guys helping one girl and never acknowledged any other customer so I left and came back about an hour later and there was no one in the store. These same two guys let me stand there for 10 minutes before I asked if anyone was going to help me, the mall was closing at this point, they tell me they’re busy doing something I had to wait I said the mall is about to close soon and he just shrugged his shoulders. When I left I called customer service to complain and the dingbat I got to talk to has the nerve to say “yea some AT&T locations I just won’t go into either” clearly she didn’t know what to say but don’t bash the company you work for. I’m really considering leaving AT&T at this point after all of that they’re a joke to me
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January 2024 by Nicole Stanley
Great experience. Scott was able to get me the best deal for a new phone and a new watch. Very personable and funny. Offered practical tips to manage my bill.
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November 2023 by Ashley Serna
As soon as my husband and I walked in, we were greeted by Scott and he assisted us immediately. We were able to discuss changing my husband's plan from First Net to my AT&T plan and he waited patiently while we called to get that changed. He then helped us determine the best route for upgrading our phones and we both left with all of our questions answered and our phones ordered. Can't say enough great things about this location and Scott!
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November 2023 by Reneisha Knight
The representative was very attentive, respectful, courteous and knowledgeable about the service and products. Upgrading phones can be long and drawn out but he kept the atmosphere positive, light and friendly making the time go by quickly. I would definitely recommend to others.
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November 2023 by Lauretta Mayo
Mrs. Linda is Phenomenal! She was so personable and knows her stuff. Thank you for providing a stellar experience. Definitely will be returning.
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November 2023 by Kaila Davie
I made a visit there today for an accessory, the manger Rouben was very rude and disrespectful towards me. I felt very belittled just trying to purchase an item. I go there all the time, people are usually very nice, and the young man who was assisting me first, was very nice we needed a manger for a price adjustment. That’s when Rouben came in and was very disrespectful, laughing at me. Just being very smart and rude. I was very respectful telling him the situation and he just laughed. He should not be a manger.
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September 2023 by Jalil Bost
Javier was awesome. Very attentive and professional. He took his time to resolve my issue. He went above and beyond.
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September 2023 by antoinette johnson
Scott and Reuben was very friendly and professional!! They were very helpful and knowledgeable!! My visit was indeed a pleasure!! Thank you!! I greatly appreciate EXCELLENT service!!! God bless!
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September 2023 by Zae Gray
I had amazing service from Khalil G the service rep. He went above and beyond on helping me find the best deal for me with almost little to no effort on my part, he was very patient, professional and understanding
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September 2023 by Cathie Wilkerson
Kahlil Gillum was so very helpful and so incredibly nice. He did a fantastic job helping me
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September 2023 by Sarah Pierce
Mona at the ATT store was amazing, she ensured I knew of all my options for discounts, gave me tons of info on the phone, watch and accessories I was purchasing, and helped with complete setup of my new devices. She was such a great help! Definitely will go back to see her..
