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February 2024 by J Lynch
Fantastic customer service!
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January 2024 by Carl Witmer
I always receive fast efficient service
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January 2024 by Adam Forman
I have been a customer of AT&T for well over 10 years will each of my family members having a line. I have no issues with the service until recently. I purchased a new iPhone 15 for my Son in DEC. The lady who assisted me told me I could simply upgrade his phone at now additional change and would have 30 days to return his old phone. Today I retuned that phone to the same store without issue. 2 hours later, I get a call from the Store manager, Kelly, who tells me that I cannot change this phone in and that I must "buy" it out for $400. I would not have purchased the new phone had I known this was going to happen. This WAS NOT communicated to me at the time of purchase. Looks like Verizon will be getting another new customer!
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January 2024 by Casey Soltow
Went in today because my old screen protector was broken. Louis helped me and put on my new screen protector. He did it super quick!! He was very friendly and did a great job!
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January 2024 by Vicki Barr
This Christmas holiday I worked with Lillie at the midway AT&T location to get myself and my 2 daughter new iPhones! She was absolutely amazing and even took our experience a step further and assisted reviewing my internet/tv bill and how I could reduce my payments by supplying other options. Thank you Lillie for all your help! Everyone go see Lillie, she will get you what you need!
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November 2023 by Dyllan Allison
Had the phone I needed and was quick about it. Great service
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October 2023 by Bob Brink
AT&T’s in-store customer service representative (“Berenis”) was super professional, knowledgeable, and helpful. She really knows her stuff!
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September 2023 by Isaac Warzawczyk
Service here was great and they did a wonderful job helping me fix an issue with my SIM card, granting me a replacement that works perfectly.
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September 2023 by Judy Lathrop
Sales person seemed bored and tried to sell us extras BEFORE we even bought a phone. Very poor experence!
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September 2023 by Alicia Lapalombara
Today we went in to connect my boyfriends phone that he just purchased from apple since his old phone broke. We had Joseph J help assist us. He was so welcoming and informative from the moment we walked in. Working with him is how it should be every time. He was so knowledgeable, he got me to switch from Verizon to my boyfriends plan and add our cable as well.
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June 2023 by George Pizarro
If I could put 0 stars I would, they bait you in with a plan, supposedly “setup Auto pay “ for you, and our bill was suppose to be $180 a month, here comes first month, And another representative that attended us the first time to setup our service let’s us know someone (ANOTHER AT&T REPRESENTATIVE)changed our plans which made them more expensive equaling up $260 monthly and also turned off auto pay, HER NAME IS “BERNICE AGUME” is what other representative told me and that’s really unethical And she should not be working there….I never met her, she never assisted me with any service, so i don’t know how she got access to our account!!This is my first time experiencing something like this, and my FIRST AND VERY LAST time working WITH AT&AT, Because of that so called “Bernice AGUME” Representative Needs to be fired
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June 2023 by Mike Whiteman
Brendan did a great job with our purchase. Ask for him!
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May 2023 by Reid Nichols
I was on the phone for 90 minutes the day before with absolutely no resolution. Chris L. And Nicole solved the problem in no time so grateful for their help.
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December 2022 by Diana T. McGriff
They lured my husband in with a trade-in deal and only after his number was transferred over did they realize his trade-in didn't qualify. We have now wasted 4 days trying to get him off the plan, and it is clear we have been screwed over and manipulated by uninformed staff members at this location. I will be canceling my business plan with them and seeking business with a more competent service.
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November 2022 by Harry DiSanto
AT&T Store on Kirkwood Highway, Wilmington DE 19808 is a top tier location and the store associates have impeccable confidence and dedication to providing the client with the best experience. Highly recommended store to visit!- Harry DiSanto-
