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December 2023 by Camille Miller
This is a fraudulent “bank” that has tried to open a credit card in my name. Never have an ever heard of this “bank” or applied for anything until it popped up on my credit report. I called to see what was up & they asked for my SSN , now why would I give up that information if I am calling about fraud. This “bank” should be looked into & shutdown
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December 2023 by Lori M.
Illegal and unethical!!!! I was at Old Navy, where I spent $455.10. The cashier asked if I wanted to apply for a credit card, if approved it would give me a discount that would bring my total under $300. I have a credit score of 784, so I figured it would be good to get the savings. I was shocked when my application was declined. I was so embarrassed to be denied right in front of a crowd of people, when I know I was qualified. The cashier said I would get a letter explaining why I was declined. The next day, I received an email congratulating me for being approved for an Old Navy credit card. They denied me in the store so I wouldn't get the savings. Then sent me the credit card hoping they'd get money out of me. Typical bait and switch tactics. I called Barclays and they blamed the store. They sent me to the store's customer service, who said it was the bank's fault. Both were pointing fingers at each other and neither was accepting accountability for their blatant illegal tactics. I will never use this bank for anything and I'll never shot at Old Navy again!!
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December 2023 by Martha C.
This business's credit card is a joke. Don't bother trying to use it if you want to know how much you owe, or if you just want to reset your automatic withdrawal. I'm paying my account off and NEVER using this card again. It's impossible to even reach someone to ask about why you're locked out, when you just registered and saved your info to Passwords. They can't recognize your account, and their "help" desk is just a repeating circle of options, none of which respond.
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December 2023 by Louis S.
I made a purchase with my Barclays Credit Card. The seller sold me a product that was defective and inoperable. I contacted the seller requesting to return or exchange the item. The sellers ad stated they accept returns. After excessive back and forth e-mails to the seller, including providing video evidence as requested, they refused to accept the return of the defective product. The seller then stopped responding to all emails and phone calls. I contacted Barclays to dispute the transaction. On the initial call I told Barclays that I have proof that I attempted to return the item. Barclays said they didn't need it at that time, but would contact me later if necessary. Barclays sided with the seller and closed my dispute without requesting more information from me. I again contacted Barclays and was told by a claims manager to print out all e-mails of me attempting to return the product and physically mail it in to reopen my case, which I did. Barclays again closed my case without recontacting me. Barclays failed to provide buyer protection under the credit card agreement. Barclays is allowing a seller to defraud its customers. My emails show proof that my item is defective and that the seller refuses to accept return of the product resulting in no refund. Barclays has seen this evidence and still refuses to pursue the issue. Customer service is horrendous.
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December 2023 by apollo2999
This credit card is terrible. I booked a hotel room at the Demetree in Miami Florida. After the reservation was paid for, the hotel cancelled my stay. They then proceeded to refuse any refund and went out of business. I did the correct procedure and filed a dispute. However, Barclay's chose to side with the merchant, who at the time was no longer in business, and denied the dispute. They are completely fine with another company scamming their clients.Plain and simple, I didn't cancel the stay, the hotel did. Barclay's could've easily done something to remedy the problem, but they would rather keep a fraudulent charge on the account so that they can profit from it. I would never recommend doing business with this institution. The amount of time and effort I have had to put into this on my end is worth ten times the amount of the transaction, but it's about honesty and principle. This company lacks in customer protection and service.I have probably spent over 8 hours trying to resolve this issue. That's a ridiculous amount of time spent. Please people, don't end up like me. Do not do business with this bank.
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December 2023 by Grant I
Yesterday 11.27.23 I called Barclays Bank to report Credit Card fraud done against me by BlueG employee thru Barclay's Bank. After extensive long call Barclay Bank employee..well he hung up on me and refused to give me a Case # or anything & seems Barclays bank knowingly protects people who commit credit card fraud.
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December 2023 by K James
Somebody besides me made a hard inquiry and the first thing they ask me when I call concerned about identity theft is MY SSN. What a joke. Why would I give that to anybody over the phone when I am calling about that subject. Then the operator refuses to let me talk to a supervisor about the problem. What a joke. This place seems to promote fraud and will do absolutely nothing for you unless you provide an SSN over the phone.
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December 2023 by Alan R.
Their customer service and customer protection is absolutely atrocious. Booked a hotel using a credit card through them. The Demetree Hotel in Miami Florida cancelled the reservation after it was paid in full and refused to issue a refund because they have a zero refund policy on cancellations. I didn't cancel the reservation, the Demetree Hotel cancelled it in order to scam myself and several others. I tried following the proper channels and filed a dispute with the credit card department with this financial institution. They rejected the dispute on the grounds that the hotel denied ever cancelling the reservation. I found this hard to believe as the HOTEL IS NO LONGER IN BUSINESS AND DO NOT RESPOND TO CALLS OR EMAILS. I provided numerous pieces of evidence. Each was ignored by the bank so that they could keep the charge on the card resulting in finance charges. This bank is shameful and disgusting in their practices. I would strongly recommend nobody using them for any business. Save yourself the headache and go anywhere else.
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November 2023 by Frank F.
re: Billing disputes, they are anti-credit card customers. The new "fraud" out there for penalising card holders FOR USING IT without any notice by the establishment is against most state laws in the USA. I disputed my fraud charge but the vendor disregarded it. I paid the bill and notified in writing with all the back-up: the receipt showing the extra charge, the Florida State Consumer Protection Law and photos of what I thought I was paying showing no notice of credit card penalties for using my Barclays card. Barclays response was short and curt. "Unfortunately, we were unable to obtain credit on your behalf because we were unable to accept estimated amounts or proof paid by other means or altered amount disputes." My dispute was not estimated; they had the amount in writing on the receipt. My bill was not altered by me. The vendor demanded I pay it because "Barclay's is charging ME for it, not them". So I will now pay my nearly $3,000 in full and will either cancel the card or maybe use it for 10-20 per month. Get these Brits out of the USA.
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November 2023 by Harry R.
Wish I had read reviews of Barclays before taking out a credit card with them. They are extremely difficult to deal with. They promise results of their investigation but don't deliver.
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November 2023 by Brandon Shoun
Eye opener to Barclays and Frontier Airlines dirty little secret! I was booking a flight through Frontier Airlines app and was in the process of choosing assigned seating which is an extra fee. The fees were listed at $33 dollars per person. Suddenly an advertisement popped up introducing Barclays Frontier Master Card and offering instant savings of $200 dollars. Well, I was sucked in. I applied and was approved in a flash. In the meantime my flight booking timed out requiring me to start over with my reservations. I was sure surprised when I reached the seating section again. Low and behold the seating was now $70 dollars per person. In disbelief, I backed out of the reservations and started over. Once again the cost of choosing a seat was $70 dollars per person. I borrowed my wife’s phone and started back through the entire process of booking the same flight. Interestingly enough, this time when I reached the seating section, I found it back at $33 dollars per person. I’ve since cancelled the credit card I just applied for and will be clearing my browser history. As a consolation to applying for this credit card, my credit score dropped 6 points! No big deal, but their unscrupulous business tactics really irks me.
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November 2023 by D T.
Their servicing of customers who carry the Luxury Card I would give a zero if such a designation were available. We've had a server problem and needed to retrieve our Luxury Card statements from the year 2020 and I tell you it has been an endless comedy of errors over the last six weeks trying to have them simply mail or fax them to us. Every rep has a different story from the prior rep. Over 20 calls to this company in the course of a month and still without resolution. The other banks and cards could get statements to us within an hour or two by fax and they did just that. Their failures at Luxury Card quite frankly are nothing sort of stunning Would avoid
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November 2023 by Donald M.
Only because zero starts isn't an option!! Customer service is nonexistent, people are not friendly at all, not interested in making good banking decisions!!
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October 2023 by Ant M.
I updated my computer and for whatever reason I lost my log in to Barclays Carnival World Mastercard. I have been trying for OVER 3 weeks to recover my acct. If I spoke to one person at Barclay's I've spoken to 20! They keep telling me the same old thing, click lost user name and password and follow the prompts. At the end it is supposed to give you the option of getting a secure code via email or cell phone. For some reason I only have the email option. Problem is I NEVER receive that email with a secure code. I am beyond frustrated that NOTHING that they have done or told me to do works. Last call this morning I was told to wait 24 hrs. and they will send a text to my cell phone telling me how to recover my acct. We will see, at this point I have zero faith in customer service. Fingers crossed!
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October 2023 by Annette Mageo
I filled out the application for the frequent flyer miles. I Received a letter stating declined application due to bad credit. I have an excellent credit score and no credit card debt, no history of late payments ect. Read reviews. This so-called Barclay's bank is a fraud and used applicats info for marketing purposes. BEWARE ?
