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March 2024 by Cathy Remenick
My husband and I were feeling out to sea with getting a new sofa. Our room is small a bit difficult. Julie Luongo was so easy to work with. She drew up a floor plan and suggested what would work well and not so well. She took all the time we needed and never felt rushed. We are thrilled with our choice! I would recommend Bassett Furniture to anyone who is looking for quality furniture and helpful, not pushy, service.
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March 2024 by Shelby Kamm
Jim was very accommodating and very knowledgeable. He made sure to tell me about the texture of the items I was looking at. He even brought out the available colors that were possible, if I wanted to upgrade.
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March 2024 by Shazia Noor
Julie was very helpful in assisting me in choosing the best sectional.
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March 2024 by Dyanne Westerberg
I have shopped at Bassett Furniture for many years. I always seek out the same sales person- Jim Farrow. He is always willing to go the extra mile to help me out. Often I don’t even go in, I can tell him what I saw online and he provides the information and saves me a trip. He is wonderful and so is the company. I highly recommend them.
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February 2024 by Jack Stubbe (Stubjac)
Nicely designed and laid out showroom. Design consultants and staff are friendly and helpful. Jim Farrow worked with me and my wife. I believe the furniture is well made with a very good selection to choose from.
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February 2024 by Diane Coraluzzi
The Wilmington Bassett store is the best! Amy, Betsy, and the entire team were so accommodating and assisted us with our design style selection, room layout, and helped us pull everything together that we needed for our new home. It was like having a free interior decorator! This store had everything we needed, from indoor and outdoor furniture, pictures, mirrors, rugs, lamps, and everything was top notch quality. I wouldn't go anywhere else for furniture!
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February 2024 by Kimberly
Extremely professional and knowledgeable team! Jim was great from the moment we walked in.. he clearly knows the Bassett product line and made our selection/purchase quick and easy! Can’t wait to get our new couch!
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February 2024 by Michael Manning
A very pleasant buying experience. Our consultant, Jim, could not have been more helpful or polite, He gave us the information that we needed and we made our purchase. Who knew that buying furniture could be such a pleasure.
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February 2024 by Kim Barrow
Jim Farrow is the best! From the time we entered the store, up until the time we made our purchase (which was several months), Jim never pressured us. He was extremely knowledgeable about the different pieces we looked at and was so fun and patient to work with. Great experience!
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January 2024 by Dee McCullough
I had a great experience at this Bassett. My living room furniture was a set I loved for years but it was overdue to be replaced.I was dreading the entire furniture experience until I went to Bassett. My designers Tina and Betsy were great! They guided me throughthe design process, listened to my concerns and objectives for the room. They answered endless product questions during multiple visits.Delivery day came and I am thrilled with my purchase! I will be back for my next project!Thanks Bassett!Denise McCullough
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January 2024 by Jennifer Brennan
I had a wonderful experience with Bassett Furniture! Customer service was superb. Amyann helped me select the best couch for my new home. She is so knowledgeable and was very supportive along the way with helping me achieve the look I envisioned for my living room. I love the couch and would highly recommend others to shop there for furniture needs !
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January 2024 by Joe Kelly
Jim Farrow was awesome. I cannot thank him enough for his level of customer service and knowledge of furniture. Thank you for the help and please ask for Jim when you visit this location!
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March 2023 by Helena V
Huge location..no one cares for u as soon i walk in. Pretty much ignored, i did a 360 and walked out
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April 2022 by Helen V
Huge location..no one cares for u as soon i walk in. Pretty much ignored, i did a 360 and walked out
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April 2022 by Irma C.
My husband and I just purchased the Benchmade reclining sectional from Bassett Furniture in Wilmington, De. The salesperson was very helpful. We spent $13,000 on this sofa and it is horrible to sit on! The cushions were supposed to be memory foam and customer service claims that they are...but nowhere in the cushion label does it say memory foam and it does not feel like it either. The couch cushion almost feels like it is pushing you off of the couch. I am so disappointed because I was buying this for when my elderly parents come to visit so that they would have a comfortable place to sit and now I am in a worse situation than if I had just kept my old sofa. I am going to try to reach out to customer service, but I am too hopeful based on the reviews! Bottom line...if you want a comfortable sectional recliner definitely DO NOT buy this one!!