BJ's Wholesale Club is a membership-based warehouse store offering a variety of products and coupons. Many customers express strong loyalty and love for the store, with specific appreciation for the helpful and awesome staff who provide friendly, above and beyond service. Some members even drive out of their way to visit due to particularly cheerful and engaging employees. However, several criticisms are noted. The checkout process is frequently described as inefficient, with long lines. The issue stems from having too few cashiers for full carts, as many self-checkouts are limited to 20 items or less. The procedure of unloading all items, only to have them reloaded, and then a secondary receipt check creates frustration. Additionally, the removal of polite sample tables has been replaced by in-store salespeople promoting services like cell phone plans or water delivery, which many find annoying and misaligned with their needs. The store offers designated shopping hours for members aged 60+ and for First Responders.
