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August 2024 by Dave Taler
Lot is in totally unsafe area surrounded by homeless and druggies. Attendant couldn’t even communicate with her own team members as far as inventory and a missing employee. Wasn’t just us… person in front was given wrong keys and no one could figure out what was going on.
I had booked through budget (not a 3rd party) and they still were not able to fulfill their own contract…
Elite suv 7 passenger does not mean minivan.
Woman tried to convince me it was an upgrade which is just comical.
Nothing was done to rectify situation and no one seems to care.
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June 2024 by Dan Clark
So efficient, courteous. My go to place to rent. Vehicle available at short notice when I needed it.
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June 2024 by Kim Barker
Staff was friendly and efficient.
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April 2024 by Blake Graves
Service was great in and out in minutes...Thank you
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December 2023 by Abbas Kazi
My experience with my first rental here was pretty smooth. Easy booking process, smooth pickup and seamless drop off. The staff was great and the car was really smooth. New Toyota Corolla and really well-maintained. All electronics were working just fine.
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December 2023 by Leka Brown
The customer service I received at Budget was very helpful and customer friendly. The process picking up the car was quick and easy. The cost was reasonable and the vehicles was excellent.,”brand new” I will come back for any future rental car needs. Thank you,
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December 2023 by Aketa Rembert
Fast and easy service.
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November 2023 by Leka Bowmen
The customer service I received at Budget was very helpful and customer friendly. The process picking up the car was quick and easy. The cost was reasonable and the vehicles was excellent.,”brand new” I will come back for any future rental car needs. Thank you,
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November 2023 by Stephaney Garland
Excellent location for rental
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November 2023 by Constance Potts
The staff are always going above and beyond especially Mr Waterman very professional young man!
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November 2023 by Joslyn Walker
The entire process is always very easy and they are very affordable.
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August 2023 by Barbara Gary
I loved the car they put me in, the hrv! I just didn't like the check in and out process. I feel like the system works for them but the walking back and forth to the garage was crazy!!! I would love the car pulled up for me so I don't have to walk and cross a dangerous street. The car was great but corporate needs to change some things in the policy.
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July 2023 by Diana Botar
Good and helpful services!Toyota Corola, 2023 is a great car.Too are amazing!
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June 2023 by Mike and jen Peri Callahan
Emergency car problems mandated a rental for a few days. Made the reservation on Priceline. Then called the company directly. The reservation was made under my mom's name. She asked them if I could be added to the drivers list and pick up as I was literally 8 blocks away.. a woman named Diane(a), turns out Diane' the manager, told her she could give the credit info by phone. I get here to an empty desk. Dude went for food. He starts to help me, but then tells me they do NOT accept cards in any form OTHER than in-hand. He even knew Diane's name but stuck to the no ard no service attitude. He sat at the front desk eating lunch while watching a movie!It would've been nice to have been told correct information, period. Would have planned this differently had someone done the right thing. If Diane is the manager why would she not know a policy and tell a prospective customer something different?It would have been nicer to not be stranded at the train station without a car, a ride or money to take public transportation.
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April 2023 by S N
What happened to Budget excellent clean cars? Picked up the car today to find out that it was Super Dirty. The interior had many stains and very dirty overall. Went back to the sales agent who said sorry I can’t help you unless you pay more and get a bigger car since we are short of cars today. I don’t blame the sales agent or the cleaning crew who had no idea what a clean car looks like. However, I highly blame Budget senior management for not properly train their sale agents or cleaning crew. Took me 45 minutes to clean the car to an acceptable level. It will be a while before I use Budget car rental again.
