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April 2025 by Charmain _ Macklin
Empty need to be restocked urgently
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April 2025 by joseph aguilar
I had a very disappointing experience with the manager on duty on 04/02/2025 at 10:00 PM. I was initially told to return to the store for assistance with my purchased item, but when I did, the manager was not only unhelpful but also rude. Instead of assisting me, she directed me to another store. Even after I explained that I had already made the trip back, she refused to help and dismissively told me I was blocking other customers. This behavior was unprofessional and unacceptable. I strongly believe that this manager needs retraining in customer service to ensure that customers are treated with respect and fairness.
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April 2025 by Tatyana M
Everything is reorganized and stocked and they definitely did a good job revamping everything
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March 2025 by Roylander Williams
Convenient location
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July 2024 by Carlota Cogbill
Sometimes there are great finds in there but for the love of everything please hire people and pay them a living wage because I stood in line on a Wednesday afternoon for 25 minutes.
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June 2024 by Erin
Cannot walk through aisles. Visibly watching people tuck things into their coats. Unknown liquids, open soda cans, and snacks were inside of products for sale. Parking lot is dark and super unsafe. DART buses are driving like NASCAR and customers are almost getting hit.
Due to safety locks on the cart, I couldn't bring my cart past the sliding doors to the cart or car to the cart without risk. Broke most of my purchase.
This is what happens when you don’t value your employees.
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May 2024 by Annette Fletcher
I feel like all Burlington Coat factories need more stuff and more registers open
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May 2024 by Christina Schaefer
The prices are great the store was ok could use better cleaning and the bathrooms were terrible all but one stall broken and urine all over the floor
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May 2024 by Kereem Davis
I really wish they didn't change up with the clothing selections. This used to be a go to for some work boots, etc. but sadly, I think I'll just shop elsewhere for clothing, due to the fact that they only have 1 cashier working at a time. I stood in line for 30 mins....smh....but they do have a nice selection of home goods.
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April 2024 by Felix Salinas
Walked in and there is 30 people in line. Walked right out.
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April 2024 by Victor Morillo
AVOID COMING Fridays afternoon/nights.
Leadership in this store is cheap. Let me tell you this story. I get impatient following people around in stores. I had a chance of going to the applebee’s in Kirkwood from work by mistake as my wife got on the line. I got here and she’s still on the line. You know why? Burlington is running a skeleton crew. ONE single cashier and a very long line as I type this 3/22 at 7:38. Some people on this line will be here at 9:00PM. I don’t blame this cashier if she gets frustrated by then.
Burlington give this woman a promotion or better pay. This is disgusting, a diservice to her and a punishment for customers that decided to spend their money here.
Stop being so cheap, make it right for her. Get her help, It wont hurt your bottom line. In fact some people could leave the line and go home instead of shopping.
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April 2024 by Carloza
Good selection of clothes but be ready for waiting in line 30 to 45 min. Last 6 times I came here, that was the average wait. They only staff a single cashier for some reason and you always see people dropping everything and walking off because of the slow cashier process.
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April 2024 by Amanda Roa
Terrible experience with this Burlington. Waited over 45 min in line. Cashier called manager Valerie. She told him that people don’t want to work. She never showed up to back him up. I understand the short staffing situation but for support just help the cashier. No sales-no business
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April 2024 by Makyi Patrick
This is really unprofessional and unnecessary this Burlington needs more workers not just one person working the line and the security. I cannot believe this line leads all the way to the back of the store. This is ridiculously unacceptable, Do Better!!
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April 2024 by Faiza Chowdhury
THEY NEED CASHIERS!!! I waited almost 20 minutes because there was only 1 person in the register. I was the only person in line, and it still took 20 minutes. This is insane, waste of time in a place where they don’t take customer service seriously.
