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July 2023 by Sarah Dunn (DunnDelcastleMath)
I have always been pleased with the customer service and expertise of the employees of Continental Jewelers. My husband has made gift purchases there and I just had a vintage set of rings restored to like-brand new. The job was very extensive and I am thrilled with the work that has been completed. I’d recommend this small business to anyone!
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July 2023 by Carly Pacanowski
The salespeople are knowledgable. I had a ring resized, purchased an engagement band/ring from Miriam's attic, and had some jewelry appraised.I was told that the engagement band/ring that I purchased came from an estate sale and would maintain its value. I was under the impression that it was a Chanel ring. I paid close to $1,000. The ring/band sat in a box for about three years; I wore it for one week, and needed to return the it due to ending the relationship. Upon revisiting Continental, I learned that the ring has a Chanel setting, is not a Chanel brand ring (a major factor in why I purchased the ring) and that Continental would purchase it for $350. This seemed inconsistent with telling me it would hold its value. I feel misled and am disappointed that I lost so much money. I don't think I'll go back to Continental in the future.
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February 2023 by Steven J. Banko
My interactions with Chrysa and Continental Jewelers have been nothing but fantastic!!When I began searching for an engagement ring for my fiancée I was extremely nervous that I was going to be talked out of my budget and have a very impersonal experience.Instead I was met with an amazing experience where Chrysa always presented me the options, gave me the pros and cons, and let me make the decisions. She didn’t try to upsell me, but rather always worked her hardest to allow me to meet my needs. She’s so nice that we would even sometimes just sit there chatting after I had made decisions.I ended up getting an amazing engagement ring and went back with my fiancée to get our wedding bands. My fiancée loved the experience as well!The appointment format was also great as it felt more individualized and allowed you to really get the undivided attention you hope for when making such a big decision.Would recommend Continental Jewelers to anyone looking for a personalized and enjoyable jewelry shopping experience!
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November 2022 by J A.
Truly don't understand the 5 star reviews. Maybe they used to be 5 stars. I was treated less than professionally by the owner. Felt like she thought I couldn't afford to shop there, as she was both condescending and dismissive. As such, I would never recommend Continental Jewelers. There are many jewelers that are much, much better located outside of that shopping center area.
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October 2022 by Mairi Moore
Got my mothers wedding ring resized. It looks amazing! Better than even when she had it. They were very accomodating on my pickup issues as well
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July 2022 by V Boyd
My fiance was recommended to visit this establishment from a very close family friend. He met with the president, Chryssa, and had a pleasant experience in designing my engagement ring. I, on the other hand, have not had similar experiences with the president since our engagement 7 months ago. I visited Continental last week for a ring cleaning and had the opportunity to discuss my wishes for my ring to be re-set from a low setting to a high setting. My concerns were that the beautiful diamond my fiance chose was not being displayed to it's utmost ability and I also am unable to purchase the wedding band of my choice because the setting forces me to purchase a band with a curve in it. Rather than being responded with understanding, I was responded with complete and utter disrespect. She took the time to list all the reasons as to why I shouldn't re-set the ring due to potential damages, continued to tell me the limited amount of customers that have ever asked her to alter one of her designs, and suggested I take the time to think on this more. I heard her concerns, but we had insurance for said potential damages and I also didn't want to continue wearing a ring that I wasn't happy with for the remainder of our lives. I asked if she had any high-set, rings in store that I could try on and determine from there and she arrogantly waived her arms and said, "Does it look like I have rings in this store?". I took that as sarcasm given it was, in fact, a jewelry store. However, she surprisingly was very much so serious and didn't have a single ring in store that I could try on, suggesting that I purchase something elsewhere to determine if I like the high-setting. After sharing this experience with my fiance, he was angered thinking that she was only kind to him because he had a credit card in hand and would share this encounter with our close family friend immediately. Because of this experience, we have determined that we will no longer be purchasing our wedding bands or any additional pieces from this establishment, nor will I continue to wear my ring representing her very strong, opinionated, preferences.
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July 2022 by Kay miller
My family has used Continental for 50 yrs. Yes, back when it was still at Graylyn crest shopping center. I went today and have never been treated so rudely! Clearly no desire to assist me. Will never return!! Will say Harris jeweler in Branmar was amazing and gladly helped me! Shame on you Continental
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July 2022 by Anna Gatta Clothier
Staff was friendly and informative. My jewelry repairs were completed as exactly as I asked for. Highly recommend!
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June 2022 by Tammy Dieterich
Chryssa is amazing, kind, and patient. They really understand the sentimental journey of jewelry and how to be supportive without being one bit pushy. I’ll be working with them to redesign an old ring into a pendant, can’t wait to see how it comes out. The shop also has some beautiful pieces, it’s worth making an appointment!
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May 2021 by Andrea C.
Chrysa at Continental Jewelers was amazing and very helpful through the whole process of picking out our wedding bands. They are appointment only so be sure to schedule ahead of time! Not overly expensive either, but still excellent quality.
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October 2020 by Paul Mitchell
I purchased a unique piece for my wife's birthday. They showed me many options and helped find the right one. I highly recommend!
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July 2020 by Tina Curcio
Every time a new piece is skillfully and thoughtfully crafted for me out of sentimental pieces tears of joy burst through! This company is just about as fabulous and affordable as you can get!
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February 2020 by israel Gonzalez
My family always enjoys doing business with Continental Jewelers. The staff is friendly and always take their time with you whether it is a jewelry repair or searching for a gift. I appreciate that unlike other stores the staff does not try to up sell. They have a wonderful selection of all different types of jewelry for men, women & children and if you don’t find what you want you can choose from their many catalogs. If you have not been to Continental Jewelers, stop by even to just browse
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February 2020 by Loren
I like this place. I took my vintage Soviet Yuri Gagarin clock in for cosmetic repair. It turned out great. We will go here again.
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February 2020 by Colleen Fitzpatrick
The staff was very friendly and explained how the process worked to deal with my insurance company too. They delivered the completed repaired piece when promised. They also took the time to explain a repair I needed on another piece. I would recommend them and I know I’ll use them again when I need service.
