Direct Auto Insurance provides excellent customer service through professional and helpful agents. Staff are amazing, patient, and take great pains to walk customers through the process step by step. They are polite, efficient, and super helpful in getting the best quote to suit customer needs, often finding lower upfront and monthly payments. Agents ensure customers understand their policy, help figure out applicable discounts, and provide all necessary paperwork and follow-up information. Multiple reviews highlight unbelievable prices compared to other places and recommend the service, noting that customer needs are definitely met and they feel heard.
Best insurance lady she made the process easy to understand definitely deserves a raise.
July 2025
Excellent customer service very professional and helpful and nice as well patient and was taking her time and walking me through the process. Great Job katrease Gibbs
June 2025
Mrs./Ms. Gibbs was beyond professional in dealing with me. She took great pains to ensure that I understood everything she informed me off with regards to my auto insurance policy. She’s a great asset to your company.
