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November 2024 by Tyler Ames
EXTREMELY DISAPPOINTING. AVOID BUILD.COM. We've had two orders for our bath remodel. The first was placed with a representative at the Ferguson showroom. That experience was great including consultation, discount through our contractor, and free and fast shipping. We were sent to a Build.com rep for the second order as our showroom representative was out of the office. This has been a DISASTER. No discount applied, no free shipping, but we placed the order due to project timeline. Build.com cited a delivery of Oct 31. It's nearly a week later and we still have had no contact from the shipping carrier's dispatch to schedule the delivery (this is after multiple correspondence with the carrier's customer service). One we realized the delay would impact our project, we looked for other sources. Amazon has the item at a lower price and with free 2-day shipping. I discussed with a Build.com rep by phone and they explained they cannot expedite or cancel the order, only request the shipment be returned to Build.com (which may or may not happen). I asked to speak with someone regarding unacceptable customer service (not the reps fault of course). She put me on hold and after around 10 minutes of waiting they hung up on me. Our experience with Build.com has been: Not meeting delivery date, higher price, an unresponsive carrier, and unacceptable customer service. We really feel duped by Build.com. I might still consider purchases from the Ferguson showroom, but would never again give business to Build.com.
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October 2024 by Connie Curnow
The knobs, drawer cups and wide drawer pulls I ordered for our kitchen renovation from Ferguson. They are beautiful, arrived on time and exactly as described on their website. I love these knobs!
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September 2024 by Philb men
Great people, great prices! Very helpful from the second I got there until after loading up and getting out. Everything was just a great experience with them. For bigger stuff I recommend calling ahead of time. It was such a faster experience for me. Highly recommend for all your plumbing needs Plus
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September 2024 by Stephanie Anderson
My Fiancé and I were in the Delaware Ferguson store for 40 minutes and were NEVER greeted nor asked if we needed any help or had any questions, when we were near her many times. The only time we were acknowledged was when we walked out of the store with “Have a good day”. Disappointed, Very poor employee service here after driving 50 minutes to this showroom from New Jersey.
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September 2024 by William Doig
Don’t waste your time, would rather gossip then make a sale on the showroom floor.
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July 2024 by Ayosike A. Washington
I just had a meeting with Taylor B. and she was nothing short of amazing. Her knowledge and passion for all things that relate to home renovation shined through. Her customer service was exceptional. I would highly recommend Taylor and I thoroughly enjoyed visiting the store today.
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May 2024 by Pam Ohlinger
Won't return phone calls or emailsTell you things have been taken care of when their not.Warehouse workers even get frustrated because orders are messed up. I won't name names
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January 2024 by Michael and Mary Kerwien
Just wanted to express to Erin and the staff for their great help with our bathroom renovation. They had great suggestions and had products delivery as soon as needed. Thank you.
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January 2024 by carl reed
They have what you need with competitive prices.
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January 2024 by Alan Griesback
Really great staff and workers
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December 2023 by Sharon Bryant
Poor customer service. I went in to the store after calling first… not one salesperson offered to help me. After waiting for quite a while, I left. I will not do business with this company.
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November 2023 by Elizabeth Brady
We purchased a shower base and walls set from them a year ago. Due to some issues that project got delayed til this month. We opened the sets and the team there ordered us a shower base and tub walls. They don’t go together. The manager pretty much said too bad it’s beyond your 90 days. Fortunately we contacted the manufacturer, who helped us out immensely. Not only did they order us the wrong type of wall but our salesperson when we initially purchased assured us they were perfectly fitted to accept grab bar, shower seats etc. they are not! The model we needed had supports enclosed but because of her lack of knowledge she got our order wrong on all levels! They have beautiful merchandise and eventually we got got mostly what we needed but it was not easy, it required 5 trips down, and we ate forced to do a lot of custom work to make this install happen. Be careful what you buy!
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July 2023 by Marine TPDM
Have to agree with the previous posters about the poor customer service. Have been there 2-3 times recently and the gals at the front desk don't even look up or acknowledge you when you walk in. I even had an appointment but arrived 20 minutes early. I stood at the front desk to try to let them know I had arrived and the gal was fooling around on her computer and she never even looked up. I was only a few feeet away from her and I know she saw me. I finally just walked around until my appointment time and then returned to the front desk, and then, and only then, did she look up. No hello, no can I help you. Just stared at me like I was interupting her game of Candy Crush.Returned a week later and was met with the same response.Had a few more questions, called and left phone messages which were not returned until I finally left a voice message asking if the person I had been dealing with had left the company.Since my contractor uses this firm, I did order from them, but I will not return. There are too many other places who actually want your business and don't competely ignore you. Maybe this business is doing so well they don't need or want new business.
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June 2023 by Francine
After waiting 1.5 yrs for my fridge it’s now sitting in my garage as I plead with them to install. Was sent on a wild goose chase, given the number of a day care to schedule the installation.
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March 2023 by Ray Weed
The after the sale service is horrible. If you want to set up an appointment to order a product, no problem, you'll get a call back right away and they are happy to take your money. If you have an issue, good luck.We were advised to buy our fixtures in advance due to uncertain lead times. No problem. Bought them early, then build was delayed. Everything was stored in climate controlled space until we were ready, which was approx 9 months after we received them. Come to find out, one of our faucets ($750) had a defective finish.REPEATEDLY called the showroom and left messages to get a call back, didn't happen. Called the branch manager, he never called back either. Manufacturer wouldn't do anything, was passed the 90 day warranty. Finally, someone from the showroom called back. Didn't seem like she wanted to do much for us, said she would talk to the manager and call me back the next day. Well, she didn't call, surprise!For a single faucet, this wouldn't be such a big deal, customer service still sucks when it comes to getting a call back, but for this single project, we spent almost $11,000. I would expect Ferguson to care a little bit about a customer with a sizable amount of money spent, who is also a contractor that sends customers to their showroom. Not anymore. I don't expect a free replacement but I do expect much better communication. Perhaps a faucet at cost but I won't count on it.Before a response is written to this review, I will not reach out to "resolve the issue" because I've been doing that without success.
