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December 2023 by Christopher Sc
I highly recommend this urgent care for anyone that needs SIMPLE medical treatment. Antibiotics, light injuries, and the like. Some dumb lifestyle choices have caused me to have to go there a few times and they've never been disrespectful or judgmental for it. They meet me on my level and have tried to involve me in their treatment plans for me. When I've needed a note for work they've been happy to comply, even allowing for an extra day or 2 of rest when I told them I was struggling with exhaustion and burnout. They remember my name and face and have even expressed concern for mental health telling me not to be afraid to call if I need anything or even if I just needed to talk! Very sweet people overall. PLEASE try to remember that these are people too that work a potentially difficult and stressful job, and that we all have bad days sometimes. If things don't seem to be unfolding the way you had hoped, see if you can start again to find out what it is that you need and what Silverside Go Care can do to help get you on the way to that goal. ??
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December 2023 by Kathleen Lawrence
I went to Silverside go care on Tuesday of this week. By the time I got to the window to check in, I was struggling to breathe. The person at the window notice right away. Kelsey, the nurse on duty came right out to me. I was terribly short of breath. I was So scared and panicky because I was having such a horrible time breathing and Kelsey came right out, took me back acted quickly, and effectively, Got the doctor right into see me. The doctor was Dr. McDermott, and she was just as amazing as Kelsey! They acted immediately, checked my oxygen then put me right on oxygen and got me the x-ray they needed to figure out why I was having such a terrible time breathing. They had an ambulance on the way, and they were both amazingly, comforting, compassionate and responded so quickly. I am so thankful they were on duty when I came in there! They had the ambulance take me from here to the Hospital where I am still currently recovering today’s Friday they’re looking at possibly keeping me through the weekend! So this is the place I needed to be! What an amazing team you have at Silverside Medical Center!! Thank you, Kelsey And Dr.DebbieMcDermott!!!
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December 2023 by Anna Cline
I showed up there about 20 to 25 minutes after I had a very disturbing car accident. I hit my chest on the steering wheel I knew it wasn’t broken. I didn’t need the emergency room. I just needed a doctor to do all the regular tests to see if anything else had happened during the car accident. Needless to say, my adrenaline was at an all-time high, and I was scared. I couldn’t drive myself there. When I got there I realized my identification was in my car. My daughter’s boyfriend came to accident scene and got me. He dropped me off at this urgent care. After he left to go back to work I realized I was so shaken I threw everything in a bag in my car after giving the police officer my registration and insurance and license, and I was so shaken, and I just threw it in a bag that I had in the car and went with my daughters boyfriend. I went into the urgent care with very bad pains on my chest, where the steering wheel hit it although not the kind you would get if you actually broke your sternum. Even though I’ve been there many times before through the years they said oh well, we can’t look at you unless you have your ID and I pulled out my car insurance and other Credit cards everything, just match them up I said with my info I’ve been here before . I was upset, adrenaline pumping I may have raised my voice, but I certainly didn’t scream or yell, but I was upset and angry my daughter’s boyfriend eventually well actually in short order, turned around and dug around in my bags that I left in his car when he dropped me off and brought me my drivers license that I had thrown in there. I was clearly scared and upset and frightened, and because I raised my voice a little bit the doctor at the urgent care came out and gave me a lecture about being nice to her front desk people and I told her I’m not upset with them I just I need you to understand I’m hurt and I need help and then she said go to the emergency room as if that’s like something I can just do like it’s not gonna cost me thousands of dollars to call some ambulance when I know I don’t need that level of care ! Then she said I will not see you. She refused to give me care, and I reminded her or I asked her did you take the Hippocratic oath? You’re a doctor didn’t you take that or not. You’re doing harm right now. Then my daughter was finally out of work and she could come to pick me up and take me to another urgent care which was really amazing and they were so good and so kind and so empathetic and took care of me. Don’t ever go to this place go to the one on Concord Pike a different company runs it and believe you me they are better all the way around from front desk to back with the doctors, nurses and aides.
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December 2023 by Robert Mcmann
No sympathy or compassion for patients, they will tell you same information Google will tell you. Lady at the front desk wants to talk over you, been going here since a child place has become a joke over the years! With all the virtual and portal results I feel bad for the older people who aren’t inclined with the modern technology.
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December 2023 by Mark Thompson
Great service and care. Rooms are clean and moved through quickly.
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November 2023 by Barbara Robinson
Had grandson who had cough for over a week in moms care. I took him to go care, silverside rd. Lady at front desk was nice enough. Said he might have ear infection and that his head itches. Head lice? She immediately said we don't treat that (head lice). I proceeded to tell her, I didn't see anything. I was temporary guardian and after (had insurance card and temp guardianship on phone).No paperwork I had was good enough. After hearing the 2 woman talk about it not their job to go through the paperwork and after showing paperwork for the 3rd time coming back. It was not good enough. Never told options of were I could take him nothing. Rude towards end, they could care less. Never go back to a Go Care. No compassion, no for grandson or me!
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November 2023 by Lyn Winkler
This place is amazing!!! My first time there and they were extremely efficient very thorough. Made me feel very comfortable. They did chest X-ray ect..I won’t go anywhere else from this day forward…….
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November 2023 by Luca Politza
shelly is the freaking best nurse practitioner! kelsey amy and marie are very professional and are great painters. the new paint job looks great. highly recommend
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November 2023 by Linda Litwin
I received excellent care from the staff. The wait time was short and all the staff were very courteous and professional.
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October 2023 by Beverly Friedberg
Our family has used Silverside Medical Aid as our ‘urgent care’ since the early 1990’s. They are amazing…. Always professional and kind! Even during the covid nightmare months - everyone was so helpful and supportive!
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October 2023 by Lisa Moser
Shelly Kelsey and Lindsay and Marie were amazing. Super friendly and quick to give medical attention
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September 2023 by Judith K
In and out within an hour at the most with no issues and very caring staff who actually listened to me plus they take medicaid Way!!!! Better than going to the ER and waiting hours and God forbid getting exposed to COVID and other viruses and on the bus line route also in case you're not driving My daughter and I have been going for years now This is hands down the best and quickest way to go!!!! Definitely recommend without a doubt
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September 2023 by Debbie Kline
The staff was friendly and very nice. They were patient and communicative with me the whole time I received my stitches. I sliced my finger and had to get stitches. I was nervous at first but they rushed me back and stitched me up right away. Thank you!
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August 2023 by Amy Shields Muller
I’ve used this urgent care a few times for myself and my child. They have always far exceeded my expectations and I would recommend anyone to use them. Staff and doctors were excellent.
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June 2023 by S
My husband and I visited this facility on 5/17/2023. We are fully vaccinated and wear masks. When we arrived there was an empty waiting room. The "receptionist" did not have on a mask. Um. It was obvious that there were no patients being seen either as no one ever exited the exam rooms. We did the necessary paper work and paid our copay. While we were waiting to be seen several other people came in to be seen(all of them white and not wearing masks). My husband and I were the only ppl of color. All of them had to do paper work as well. We finished ours and really expected to be seen first. Each of them were taken back and seen and came out and left leaving us the only ones in the waiting area. When it was time for my husband to be seen I proceeded to follow him into the exam room as I always do when he has to see a "medical professional". This mask less bellowing medical unprofessional person said to me "You stay here and go sit there." She has to be the most rude person in a uniform that was obviously not her size(looks like it had to spray paint it on). When my husband came out after being treated(nastily)he had to wait for some paperwork relative to the "care" he received. The receptionist, who BTW did not have on a mask when we first arrived, came to the waiting room wearing a mask with the paper work. I asked her why I was not permitted to accompany my husband and she proceeded to quote to me some bs about Covid protocols and she was super apologetic. Why would I need to be told about Covid protocols if we have on masks and are vaccinated (both of us have had 5 shots for Covid). She said somthing stupid about the how different it would be the next time we came there. She must think that ppl of color are stooped(intentionally misspelled).This place should post that they only treat white folks who don't wear mask or be turned into a veterinary hospital. I"d rather wait all day in the ER than ever go there. In my opinion this place does not deserve any stars but to be shut down for being racist.
