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February 2024 by Cheryl Jackson
My favorite spot.
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January 2024 by Amanda F
This store is large with a nice selection, however, they gave a very disappointing experience. The size skirt I needed was on a mannequin. I asked the store managers to take it off for me but they’re saying they can’t because of “visual”, they would have to remove it in the back and steam another one to replace it so the answer was “no.” Why would H&M not want to make a sale? I paid for my daughters few items, but put everything I would have purchased back and left the store. Also the person who rang up my daughters clothes could not explain the point system to me. I won’t shop somewhere that would rather display the clothes but not sell them.
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January 2024 by Tracy Thomas
Always have a nice selection of clothes, especially for men..I was able to find my boys some nice gifts..Had their sizes and colors they like.A must try. Reasonable priced and large selections.
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November 2023 by deidra freeman
Erica, a young black lady, with a nose piercing so very rude that I will not be returning. She was more interested in her phone, at the register than providing any customer service. She lied and told me that H and M does not price match when others store have done so recently. I do not need an apology because there is no way her manager does not know how rude this lady is. I will stick to Concord mall! I always feel welcomed and the employees give excellent customer service EVERY time I shop there.
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September 2023 by Rosemary Bezuidenhout
A lovely variety of clothes for teens through to adults. (If there was clothing for youngsters, I did not notice.) Bought some great cotton outfits. All 3 sales clerks were friendly and helpful.
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September 2023 by Christine Barbosa
Their prices have gone up alot. The quality of their clothes are ok but for the money I would spend here I might as well go to Express or Macys
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September 2023 by Carol DeMaio
My 14year old twins love this story. The prices are reasonable and styles are appropriate for them
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September 2023 by Dorothea Wyant
Was great store was nice staff excellent
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September 2023 by Gerald Pratt
Affordable fashion, competes with the best of them
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July 2023 by Anne Robinson
I took my 8 year old to the Concord Mall location to do some back to school shopping. We spent about 40 minutes going through the racks and picked out a pile of items. As we walked over to the dressing room the attendant told us he was closing it. The store didn’t close for over another hour. I asked him to take the pile since we wouldn’t be buying anything without trying on. He told me to take to the front desk. The person at the front desk then rolled their eyes at me at all the clothes they’d need to put away. If I wanted to get clothes without trying them on I would’ve shopped online. Great selection of clothes though.
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May 2023 by Stephanie Roades
I left the store today because the manager berated an employee right in front of me. I don’t care what the employee did, they don’t deserve to be treated that way ever, let alone in front of customers. The manager treated her like a child and made it quite clear that she has some prejudices. Kudos to the employee for not walking out. This manager is terrible at her job.
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April 2023 by Shelby Joseph
I found everything I needed and the staff was very helpful.
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March 2023 by Laura Arena
Had a niserable shopping experience here today. Employees were rude, unwelcoming and careless. Terrible customer service
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February 2023 by laura Bidoli
1st timer and this is now a new favorite. Huge store and tons of bargains.
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December 2022 by Chantel Vanderhost
I shop at H&M but hate their new hours at Concord Mall. Opens at 11am and closes at 7pm during the holidays.
