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August 2021 by Google user
Looking to install lawn drainage system. Everyone must have the same idea. Shelves are bare.
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April 2021 by Michael Ortiz
Home Depot has treated me in the worst way. I purchased a washer and dryer set 3 WEEKS AGO, with the promise that it would be delivered 2 WEEKS from then on Monday. Sunday night no call to tell me a delivery window. I call that night and am told it is rescheduled to the following Thurday with no explanation why. I call the Home Depot in Sicklerville, New Jersey. where I purchased the item, ask to speak to a manager. I am connected to someone who says " I have a manager's phon
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November 2020 by Zach Radcliff
Failed to address a noose hung in the store.
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August 2020 by Edward Chase
Looking to install lawn drainage system. Everyone must have the same idea. Shelves are bare.
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July 2020 by Susie Turlington Pope
I had the opportunity to use the curbside pickup. Amazing. Once I parked and notified of my arrival, literally I was on my way in 10 minutes. It would have taken me at least 5 minutes to park, go in and find what I saw online. The whole experience was great. Picking my items on line, paying on line and getting text messages that my items were ready and providing me with a pick up by date. Smooth operation if you don’t want to deal with the crowd of people.
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June 2020 by Jonathan Blaise
I needed a new impact driver so I went to the Miller Rd. Home Depot and got the M18 kit for $99.99. . . Well, I opened it up out in the parking lot and there was a flannel and a ziploc bag of sand inside the box, and no sign of a drill, battery, charger, or the contractor bag as advertised. I went in and explained what happened, and they told me to just get a replacement, but after searching for a proper box we found out that there were no other kits available. I was a bit i
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May 2020 by Becky Watkins
Had a great experience here today, an associate helped with with purchasing and loading a grill, while the store was extremely busy. The employee went out of his way to make sure I got the assembled grill I wanted and was super helpful and friendly!
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May 2019 by Danielle L.
Key machine was hidden behind a giant floor display of cards and there's no signage for price. The employee I asked for help was condescending and said he'd "be right back" and walked away, so luckily another employee passing by helped me get copies made. The machine is open as if it's do-it-yourself, but as the first employee said with heaps of attitude: it's not. Then, all their working registers this morning are self-scan which is a capitalist nightmare. Obviously so they could only have to pay one employee to watch customers ring up their own stuff rather than 6 employees to ring up items as per their job. Self checkout should honestly come with a discount. So - rude employees who don't interact or interact poorly, product I needed that didn't have pricing signage or instructions on how to get staff help and had to ring myself out. Probably worst Depot experience yet.
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February 2019 by Amy E.
I have mixed reviews at this store. I always have great service from the garden center and the customer service desk. They are ALWAYS pleasant and helpful. I recently ordered cabinets doors and on the first order 4 of 8 were the wrong size. So I had to take them back and wait again. 2nd order when I picked up my order multiples boxes were missing. When I got all the boxes after 2 trips multiple items were the wrong size and other things I received were not mine. So back to the store to return the wrong items and wait again. Pictures were provided and measurements were given so there was no reason for this. We installed everything and they are beautiful but we had to make alterations for walls and trim to make it all fit.
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January 2019 by Julie-Anne Parsons
love this place great customer service and you get greated everytime
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December 2018 by Kate H.
Many people don't even know there is a Home Depot hidden back in the city of Wilmington on Miller Rd and it is BY FAR the best location in the Delmarva region. Every time I go here, I meet te friendliest most helpful employees bursting with personality. I often shop with my toddler which can be stressful but the staff here are always so helpful and they also help me keep my daughter happy by speaking with her and asking her questions. Today I have a traumatic experience that turned into a miracle when I lost my iPhone. ALL THE STAFF at every level jumped in to help me find my phone and one girl even let me use her iPhone to locate my iPhone. Turned out that I'd dropped it in the parking lot and the fellow customer was on his way to meet my "Mom" in the city to return my phone. I can't say enough about how GRATEFUL I am to this staff for not only helping me with home improvement projects as part of my design business but also showing a great deal of problem solving skills, compassion and empathy during today's event. Thank you.
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November 2018 by Lorraine West
That was an error. I LOVE Home depot especially Miller road. The staff is very helpful. Always a pleasure to shop.
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November 2018 by Cecelia Rich
The Home Depot always make the customers feel welcome and like your at home and apart of the family. Staff is always there to help. The also look out for the community as a whole.
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May 2018 by Ellen Moore
Purchased a stove, microwave, and dishwasher. today I purchased a cord and kit to install dishwaher and didnot receive unon deliver. Went to Miller Rd. store and Mike Manage in charge was not helpful at all. told me I signed for order and had no proof I didnot recive dishwasher kit at and cord. He had no concern that I didnot recive what I purchased. We had to wait 20 minutes befor Mike the manager on duty would even come to talk to us. As a result of the poor customer servic
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July 2017 by Adrienne G.
Had an issue with a delivery and couldn't get a straight answer from several people at this store - nor did anyone seem like they really wanted to help me- but an employee named Derek answered the phone at one point as my phone call was being pin-balled around the store and went above and beyond to make sure my call was taken and handled promptly. He walked away from his dept. to the managers office and was the only one willing to see that my issue was resolved. Two stars for the store but an A+ for Derek at the Miller Road Home Depot!
