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January 2024 by Pauline Panckeri
Everyone we encountered was very welcoming and helpful. Martin Ervin, our salesman was very patient in explaining all the features of this vehicle. Our test drive went great. Our purchase was a cash deal with no financing or a trade in thus alleviating alot of typical dealership anxiety. It has only been 48hrs. since our purchase but we absolutely love our new hybrid.
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January 2024 by David Jones
This was by far the most laid back, no pressure, car purchasing experience I've ever had.I saw a picture of the vehicle I liked & desired to own at 4pm, set up an appointment to come in & test drive it at 5pm.I was paired with a personable, knowledgeable, & experienced salesman #My man HARRY!Did the usual financing paperwork with finance/accountantexpert, Hadi, & was driving my dream car home that evening!It is truly my gut feeling that the car dealership experience would be far more advanced if it were set up & operated like Koons Lexus.Utterly TEXTBOOK!D JonesWest Philadelphia
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January 2024 by Gary Williams
Once again, great service ?I was referred by a customer at my job how well she was she was treated when purchasing her vehicle and mentioned Melvin as the sale men. Two days later my wife and I took a drive out to Delaware to see for our self, Our first impression was the shop was very small and hidden, but we went in and the deal was made. 2023 RX350, great experience, then we went back for our daughter 2019 NX300, what such great service, lastly months later 2020 NX 300 for myself. When we made the call to Melvin he went into overtime and got the ball rolling. All I can say is everyone there treats you great from the time you enter until you leave, believe me if you walk through those doors you will drive away with a lexus. Thanks for the exceptional experience.
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December 2023 by Nchofong Claris
Leo was friendly, nice, cared about our vehicle of choice and found an amazing car for us. Leo really does know his job and cares about customers. I enjoyed doing business with him. No forgetting DJ. He fought to make sure we came back home with our choice car. DJ is lively, like to make jokes a lot and an amazing financial consultant. He made sure we understood everything about finances on the car. We really enjoyed our visit to Koons Lexus of Wilmington. Please check it out!!!
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December 2023 by regina thomas
Newton was friendly, nice, cared about my vehicle of choice and found an amazing car for me. Newton really does know his job and cares about his customers. Newton made my experience with purchasing a car breezy. I really enjoyed my visit to Koons Lexus of Wilmington. Please check them out!!!
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December 2023 by synia bailey
I wish that I could give 10 stars. A special shout-out to Vince, Drew, and Dwight. They were personal and attentive. I received excellent service with the Koons Lexus dealership today. Thank you for your professional and the added personal touch that made me feel comfortable. I was even brought to tears of joy during my purchase. May God continue to bless you and your families. Best Wishes, Synia Bailey
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December 2023 by Tosha Bowers
Erik was very patient during the decision process. He has a very welcoming demeanor. He's extremely knowledgeable on all things Lexus has to offer. I would definitely recommend asking for Erik if you're looking to purchase a Lexus.
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December 2023 by Lauren Fuhr
Drew and Dwight were nice and caring during the process of purchasing a new vehicle. They helped and explained everything thoroughly. If you buy a car from here I would definitely recommend Drew as your salesman!
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December 2023 by ronald bryant
Outstanding experience!! I actually called about the car before it was posted as ready and while it was still in the detail shop but Drew still gave me all the information and specs and also personally went to the techs and made sure the car was ready upon my arrival. Car was above expected condition for the price which he did not inflate even when another issue appeared, Drew just had it corrected immediately. The whole process was professional and courteous. Thanks Again!!!
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November 2023 by Rana Salem
Always a pleasure working with Ryan! Second Lexus in 6 months ?? there for service and then traded sons car for an IS. Such a friendly group there from the minute you pull up :)
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November 2023 by Gregg Sullender
Koons was great. 2 months ago we went in to look at a preowned ES350 and left with a brand new 2023 RX350. Melvin made our purchase a breeze and pressure free. While Dwight got all the numbers right. We had a Lil issue today, we talked to Amanda in the service dept and she had us bring it right in and had the very minor issue fixed right away. She was awesome! I wouldn't go anywhere else for a Lexus but Koons
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November 2023 by Glenn Miller
I purchased a 21 Lexus GX from Koons while visiting my mother from my home in TX. I'd been searching in TX and nation wide (for price comparison). This was well priced and drove great. My salesperson Marty Ervin was fantastic, (I'd ask for him). Drew the sales manager, whom I interacted with much less was also very good. It was a very professional atmosphere and I couldn't be happier.
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November 2023 by Kandie Soo
Tiombi was an amazing sales woman. She was a great listener and brought me the car I needed and wanted. She listened to everything that I wanted in my new car and delivered it with extras.
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October 2023 by Daniel Mawn
Jesus was outstanding to work with and really made this process seamless. We were blown away buy the customer service and treatment.Dwight in finance was top notch and very nice while explaining loan terms at 9:00 p.m. at night. We really appreciate his assistance.James the manager was very attentive and checked in on us during the process.Find a way to make the loan process faster and this would be the best car buying experience ever. Thank you for everything!
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September 2023 by Tim O'Rourke
98% of the time when you buy a buy car, everything is great and it is a wonderful experience. The real mark of a dealer is how they handle the other 2%. I was part of the latter and you can chalk up the problem to s...# happens. But in a matter of a few days, Koons was absolutely terrific and worked tirelessly to make everything right. They have proven to be the best car dealership I have ever done business with. BTW, my Lexus is a dream!