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April 2024 by Robert Stahl
I love banking at this location. You can actually call the branch and they answer the phone. Great customer service.
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July 2023 by Jude Ruszkay
This bank has very inflexible rules, and a very dysfunctional internal departmental structure.I would not bank here, especially for trust accounts.Several examples:- it was very difficult, almost impossible to remove a person from a joint account.- after weeks of work and affidavit letters they finally did so but forgot to take the second person off the credit card account. Never mentioned or asked about this… which created another mess- they won’t allow you to open an estate account after someone passes, if you only get the short form from the DE registrar of wills, which is the normal form for estates less than $30,000.- they froze the deceased account and stopped auto payment on the credit card account so it ended up with late fees, and it took 3 special visits to the bank to get this corrected.- while in the branch office, the bank staff cannot or will not contact the credit card division, and we were unable to collect cc reward points or use them against the cc balance due. I had to call the cc division while standing at the teller and speak to both individually, and they still couldn’t fix the problem.- bank will not allow online bill payment from trust accounts, you have to use paper checks!!!This bank operates like it the 19th century.Many other regional banks offer much better service and coordination
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December 2022 by Kimberly Johnson
Had two completely different experiences within this branch. One day the teller was pleasant, friendly, helpful. The next day, different teller doing the exact same banking transaction, she questioned why I was at this branch when I live closer to another branch, why am I doing the same transaction two days in a row? Is this policy? She was stone cold, refused to look me in the eye, rolled her eyes at me at one point when I answered her question saying this branch was closer to where I was already out running errands, as if it’s any of her business anyway!!??? She was just straight up RUDE. I left the branch shaking because she made me feel extremely uncomfortable, like I didn’t belong to be in there.
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December 2020 by William M.
Centerville De location: was charged $3.50 to use their ATM, fine... but then I went into the bank to get some change - 10 dollar bills for 20's that I got from their ATM and they refused to give me change unless I had an account?? Real customer service. I will never be a customer especially since my identity was stolen when someone opened an account obtaining 3 loans through them. Received no help on that end either. No wonder branches are closing down. NEVER again.
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January 2020 by Ryan Potts
I absolutely love working with this bank. I've been a long term business banking customer of theirs and have nothing but good things to say. Management will really go the extra mile for you here.
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October 2019 by Carla Major
Worst banking experience ever. I should have known when I opened the account and the computer wouldn’t let them enter the correct spelling of my last name. They had to add an S at the end and then they told me I had to call the 800# to get it corrected. Their ATMs are always down and they could care less about their customers.
