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November 2023 by Raymond Shank
My experience was great. I had to have my car towed in and the had it fixed in two days. I was kept updated through the entire repar process which I really appreciated. I highly recommend Campenella's.Service: Electrical repair
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October 2023 by EDWARD EDGE
I've been trying to find the time to get my tires replaced for 2 months. I have very limited time to take care of my own car's needs with the job and home taking all my time. But I had 10/11 off for a medical appointment, and afterwards, pulled into P.C. Auto in Pike Creek, unscheduled. My advisor, Bill, went over my options and we came up with a set of 4 tires that fit my budget and were available that day. Bill gave me a lift home in the shop's shuttle car. In about 90 minutes, my car was done. The official shop shuttle Truck showed up at my house and took me back to P.C's. Problem finally solved with no effort on my part, and the tires are great. Quiet and a super smooth ride now. Big Thanks to Bill and the team at Campanella's on this one. SOOO nice to have this chore in the rearview mirror!Service: Tires
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October 2023 by Patrick Hare
Able to accommodate my car in an emergency, staff was exceedingly polite, courteous and communicative throughout the day. Even the shuttle driver was tremendous. Bill was my contact he clearly explained the problem, identified solution ( which included “take it back to the Dealer”, this should be covered by the warranty) identified other opportunities and that work was done at Campanella’s quickly and at a fair cost. Highly recommendServices: General repairs & maintenance
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October 2023 by Judy Barnes
I loved everything about my experience with Paul Campanellas. Will was excellent in explaining to my husband and I the process since our car needed work by a water specialist. We received texts as well as phone calls. I loved the inspection they provided at the beginning, to keep me up to date on basic maintenance that needs to be done. Thank you guys for taking good care of us.Service: Auto water leak repair
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October 2023 by Michelle Salvatore
Paul Campanella’s in pike creek provides excellent service. They plugged my tire for free, the same day, and wouldn’t even accept a tip! This is the second time they have done this for me for free. I would recommend Paul Campanella’s to anyone who has auto or tire needs. They are truly one of a kind! Always a great experience.Service: Tires
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October 2023 by Chloe Baker
I recommend this shop to everyone! Every visit the techs conduct a thorough vehicle inspection and provide you with a comprehensive checklist of their findings via a texted link. The checklist includes photos of your car so you know exactly what the techs are identifying as problem areas. The turn around for service has always been reasonable and the customer service is always exceptional. They also offer shuttle services so you can get to and from the shop without any hassle.Services: Auto windshield repair
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October 2023 by Sarah Wile
Really disappointing— multi-year customer at the downtown Wilmington location and I have usually tolerated a tad higher prices for friendliness and customer service. My experience at this location has turned me off forever. My car was diagnosed poorly (incorrectly? incompletely?) and in turn I invested significant cash in a vehicle I now need to replace. To make matters worse, I originally came in to fix a shattered back windshield— now with new glass in place I can still hear glass shards moving in the door of my trunk hatch as it opens/closes. New damage was added to my car— a broken steering wheel cover/windshield wiper control. When asked about the damages and the diagnostic cost, our concerns were brushed off. Refused to acknowledge or reduce price. Then— to add insult to injury— they called me after I picked up the car to thank me for my choice of Paul Campenella’s (no mention of the issues) making me even more irritated and guaranteeing I will never return.UPDATE: I appreciate Will for reaching out and rectifying the additional damage to my car in addition to removing most of the broken glass that was missed. Grateful that communicating through this platform got me somewhere!
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October 2023 by Sandy Kupchick
From opening the door to the customer service area, I was welcomed with open arms. They gave me fantastic service of plugging my tire. Then said it’s a free service.WOW who does that anymore?Paul Campanella’s Auto and Tire Service.I will defiantly come back for service. Cause they treated me with respect and provided a great need of plugging my tire. I called 3 other shops and they couldn’t see me for 3 days.Thanks Paul Campanella Customer Service teamService: Tires
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October 2023 by Ganesh Paiyur Mohan
I had browsed few auto service centres in my location and found the reviews to be good at this centre. Hence had my hyundai suv thoroughly inspected as it reached 100k miles.. They shared me the report and got my approval on what needs to be repaired/replaced/denied.. after the service car was worth driving.. Also i felt the price was little higher compared to other competitors. But i am satisfied on the whole.Services: Battery service
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August 2023 by Anthony Dimaio
No one gets excited for auto repairs, but at least here you feel like it's someone you trust and will walk along side of you during the process. My guy was Will. Anytime I called, he was the only one that would bring me up to date. I didn't have a different person when I called trying to figure out what car was mine and then I had to go get the Cliff notes from the mechanic so they can try and figure out what process they were working on at that moment. Hands down, best costumer experience I've had in a very long time. Something most businesses are missing these days.
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August 2023 by Nicole Heitz
I've been going to the Pike Creek location for years. It's the only place I'll go and I tell everyone to go there whether they need routine maintenance or have an emergency. Their technicians are skilled and well trained and the service staff is warm and professional. The whole company is well ran and trustworthy. This is a place that just knows how to do business plain and simple
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August 2023 by zoe Blackston
been a loyal client since 2017, wouldnt take my cars anywhere else! very appreciative for everything Sam has helped me, he is kind and always very attentive to your concerns and questions! Every member on the team is willing to help in any way they can ! friendly and welcoming environment no matter who you speak to !Services: Electrical repair
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August 2023 by Evan M
Excellent service. Everyone that worked there was beyond friendly and helpful. They have a nice air conditioned waiting room with coffee and water while you wait for your car. I will definitely be getting my next set of tires from them.
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August 2023 by Lynn Gallo
I called Paul Campanella's last-minute because I had a leaking tire; there was a screw stuck in it. They told me to bring it in and they'd have a look. I was able to leave within 30 minutes (I did get lucky with the wait time!) because they patched and refilled it--for free! The front office staff were so friendly and also gave me a price for a spare tire kit.
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July 2023 by Jeffrey B.
Hooked me up with a free tire plug job which is weird since I've never been a customer of theirs. Great service and friendly staff. I'll be back - Arnold MEME
