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February 2024 by Cheryl E.
I ordered 4 tires from Giga Tires and had them shipped to the PepBoys on 729 Philadelphia Pike in Wilmington, DE for installation on Sat 01/27/24 at 9:00 am. Even though I prepaid for the tire installation service (through Giga), the employee,Raymond, was unable to process the PO. He was very rude and disrespectful to me. He made me wait an hour before he told me that I needed to come back on Monday (to have my tires installed) because he needed to contact Giga during their business hours for payment authorization. I called Giga on Monday and I was informed that Raymond processed the payment incorrectly and there was no need for my installation to be delayed until Monday. Note I stayed home for work for nothing!!! When I dropped my car at Pep Boys on Monday, Raymond had an attitude and accused me of informing Giga that Pep Boys refused my service (which is not true). I told Giga that Pep Boys would not perform the service until they received payment. When I went to pick up my car, Raymond was very rude to my boyfriend and I. He said my tires were cheap and his team had a hard time installing them. He claimed my rim was broken (when I dropped off the car) so I went to the car to investigate. When I started the car, I noticed the low tire pressure light was on. I immediately returned to Pep Boys to report the issue. He claimed the low tire pressure light was on when I dropped off the car. He also claimed that two of my pressure sensors were broken. Note, he did NOT call me beforehand to inform me of these issues. My rim and sensors were NOT broken before I went to Pep-Boys. The Toyota Dealer performed a multipoint inspection on my car less than 2 weeks ago and did NOT identify those issues. The dealer only identified that 2 of my tires were bad.
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February 2024 by Cheryl Evans
I ordered 4 tires from Giga Tires and had them shipped to the PepBoys on 729 Philadelphia Pike in Wilmington, DE for installation on Sat 01/27/24 at 9:00 am.Even though I prepaid for the tire installation service (through Giga), the employee,Raymond, was unable to process the PO. He was very rude and disrespectful to me. He made me wait an hour before he told me that I needed to come back on Monday (to have my tires installed) because he needed to contact Giga during their business hours for payment authorization.I called Giga on Monday and I was informed that Raymond processed the payment incorrectly and there was no need for my installation to be delayed until Monday. Note I stayed home for work for nothing!!!When I dropped my car at Pep Boys on Monday, Raymond had an attitude and accused me of informing Giga that Pep Boys refused my service (which is not true). I told Giga that Pep Boys would not perform the service until they received payment. When I went to pick up my car, Raymond was very rude to my boyfriend and I. He said my tires were cheap and his team had a hard time installing them. He claimed my rim was broken (when I dropped off the car) so I went to the car to investigate. When I started the car, I noticed the low tire pressure light was on. I immediately returned to Pep Boys to report the issue. He claimed the low tire pressure light was on when I dropped off the car. He also claimed that two of my pressure sensors were broken. Note, he did NOT call me beforehand to inform me of these issues. My rim and sensors were NOT broken before I went to Pep-Boys. The Toyota Dealer performed a multipoint inspection on my car less than 2 weeks ago and did NOT identify those issues. The dealer only identified that 2 of my tires were bad.
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January 2024 by marie Gautier
Came in an hour before they closed with a tire emergency and they helped me immediately. Very nice and comforting employees
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January 2024 by Connor Reeder
Very good and efficient service.
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January 2024 by Morgan Patterson
Excellent customer service!
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January 2024 by Nat Taylor
Friendly service and quick tire change.
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January 2024 by Keith Goodwin
I had a tire problem so I took my SUV to Pep Boys. I got a quick assessment and was scheduled for service the next day. Arriving at my scheduled time, the mechanic talked me thru my issue, made several recommendations, and helped me settle on the one that fit my situation. I was heading back home in less than 90 minutes with no tire problems. It was quick and the price reasonable.
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January 2024 by Eric Sturm
Good Group here. They treat people right.
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January 2024 by Neysa Smith
Excellent service! Amazing staff!
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January 2024 by Nye DonDada
My experience at the location was great, but the lack of info and option to save money while speaking with a gentleman named Raymond was otherwise. I knew what I needed done, and he opted out of telling me I would save money buy NOT supplying my own parts was a bit distasteful.
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December 2023 by Ny'Aisha Nalley
I brought my vehicle to this location in need of my brakes to function properly for safety. Charged me damn near $1,000 to get my back brakes, rotors, caliper replacements and labor. My front brakes were mainly the issue and they recommended the back brakes to get done. My car feels the same exact way as when I first brought the car to the shop. All of that just to still not being able to drive at least safely on the road until paying for another $400 to get the fronts done. Who really pays damn near $1500 just for breaks??? Definitely feel taken advantage of as far as my time and money. Told them I had a better deal elsewhere for half the price and asked if they can stop before beginning service since they needed the parts that had to be ordered. They refused to put my car back the same way it started forcing me to have to pay all the fees and making my car unable to drive to the next location. I basically got robbed and my problem was not even fully resolved. I’m gonna learn how to put my own brakes on and will never pay a large fee of that price again. Or at least have my own parts purchased and just get a maintenance shop to do the labor. Happy holidays they say, definitely a slap in the face and hands in my pocket in my mind.
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November 2023 by mrgutzman
I had brought my vehicle to this location to due to my breaks pushing further down than usually. Also my ABS light and break light was on. After being told what the issue was and sitting for almost 5 hours and paying $480.My breaks still felt the same and was told some further bleeding needs to be done. I say ok and leave my car until the next day. The manager contacts me and states that my car now needs front brakes and rotors.I found that odd because the day before after waiting patiently for hours not once was that was mentioned to me. In fact I was told by the person working on my vehicle that the breaks and rotors look fine and that I just needed a left rear caliper and they recommended that I get the right done as well.Due to me already paying $480 I didn't want to spend that amount again.I went to retrieve my vehicle only for the ABS light to still be present and told the reason it's on is because something is wrong with my rear wheel sensor. Keep in my my breaks was still feeling somewhat the same as when I first took my car to this location.I have been to this location before and have had decent experiences unfortunately I feel robbed because I paid for a job that did not get resolved.Tread lightly when bringing your car here, to each his own.
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November 2023 by T J
Excellent customer service, I came in with I would call a crisis tire was blown out beyond repair and these great individuals Ray, Ms.Jill, Jaida, Joy came to my rescue, prices were great for a full set they all had patience of a saint (car has a ton of issues regarding the tire) they were amazing 6 out 5 stars!!!!!
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November 2023 by allizkari
Highly recommend this place. Great and friendly customer service! It only took ~30 min to fix my tire.
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September 2023 by levine coates
Good afternoon ? today was a good day thanks to my service at the pep boys on Philadelphia Pike. Matt and Manger Ken provided great customer service. I will be returning in the future for my car service ?Levine Coates ?
