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February 2024 by Liz Lambert
I needed a large opening syringe to give oral liquid meds to my 150 lb Newfoundland, they were very friendly & helpful, great to my dog. The only downside to Pets mart is their prices can be beat at multiple other stores, but they have great amt of options in store
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January 2024 by wayne A
Lots of supplies for your pets. Store well stocked. Normal pet store prices.
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January 2024 by Shica H.
If no stars was an option…I would have picked it!!!!This place is horrible and not only am I never taking my pet again, I wouldn’t recommend anyone else. I was very specific about the cut I wanted and showed the groomer a picture. I received nothing close to what I asked for!! I’m furious AND had to purchase clothes to keep my baby warm. This place should be shut down particularly since after sharing my experience…others have had horrible encounters here as well.
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January 2024 by nealanni faison
Staff wasn’t friendly or accommodating for an order that I placed online. The order needed a vet prescription which I submitted online and also had in person ! The attitude was unreal ! I come to this location often and the customer service is getting worst by the day !
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January 2024 by Rebecca W
This applies to the grooming department, only. The rest of the staff seem lovely.But I’m 100% never bringing my dog back here. This is the 3rd time they told me my dog’s rabies shots aren’t up to date - when I went for the appointment - and, that they won’t be able to groom her. That’s despite having the vet send over the vaccination records. I had a copy of the records on my phone too, and since the last time they did this same thing…. The vet circled the date and the rabies note. Then wrote in capital letters in the middle of the page - WAS VACCINATED AGAINST RABIES ON 10/14/23.The vet told us they do this frequently. But since my dog is over 100lbs and I made my husband help take her and my dog hair bombed his truck and planned our day around this, I didn’t just walk away when they said my records were out of date.I walked back in and pointed out the dates and the notes and the red head lady just rolled their eyes at me and said “I’m not dealing with this, I’m getting a manager.”Luckily, my husband walked in that that point because i was still trying to control my dog and was starting to get frustrated.The manager came in, and said the paperwork was fine and we were good to go. The staff said the paperwork was just very confusing. Despite the bold, caps, and circles… but I digress.They were all just as miserable and nasty when I picked my dog up. So now I wonder, is it laziness? What is it??Anyway, never ever again. Going to try to find a mom and pop and people who actually care about the pets and customers.
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January 2024 by randy kinch
The building should haseparate doors for exit and enter so that small dogs don't enter next to large dogs. like tperiod. But the cash register ladies are Always pleasant and knowledgeable and get me out quick
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January 2024 by Jacqueline English
If I could give NO stars that would be deserving of this so-called Grooming Department! I paid $57 for my dog to be bathe and the extra package for $13 for her to smell good and her bandana. They called and said my dog was ready for pickup. When I got her, the only service that they provided was her nail clipping. She smelled the same and was dirty. I left the store and noticed nothing was done except her nails and quickly returned and asked to speak with the manager. A young blonde lady(extremely rude and unprofessional) came out, I explained why I came back and she said well the dog is here, we can perform the service now and brought out this spray bottle and a cheap bandana, I advised that I would like a refund, she looked up the transaction then said that per the system I was only charged for the bath, seems that groomer realized after I paid and left, she had not performed the service and deleted it out, she proceeded to say my pet was NOT WELCOMED BACK! because I asked for a refund, she demanded to see my receipt, when I showed her my receipt, which proved that I was charged for the service she said, "Oh she (groomer)gave you a discount", and I said , I received no discount, I used loyalty points. She said "Well since you used points, you will NOT receive a full refund." After I left the grooming department, I was so disgusted that I proceeded to the store manager and explained everything to her. She quickly apologized and advised my pet IS WELCOMED BACK. I advised that if the Blonde is still the grooming manager, my pet will NEVER be groomed there again.If they are charging extravagant fees for sub-par or no service, you can waste your time and money with these groomers!
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January 2024 by M W
Wish I could give zero stars. Don’t waste your time with forgotten cats. They discriminate, gaslight and will sale you fake dreams they don’t care about the cats they just want to be in control of things seems to me like they’re on a power trip. Check out forgotten cats reviews and it’s horrible. Free the kittens and the cats from these evil people.
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January 2024 by Matt Phifer
The grooming staff is absolutely tremendous. They treat all of my pups with great care and they always leave looking fabulous! Great team!
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December 2023 by Rebecca W.
This applies to the grooming department, only. The rest of the staff seem lovely. But I'm 100% never bringing my dog back here. This is the 3rd time they told me my dog's rabies shots aren't up to date - when I went for the appointment - and, that they won't be able to groom her. That's despite having the vet send over the vaccination records. I had a copy of the records on my phone too, and since the last time they did this same thing.... The vet circled the date and the rabies note. Then wrote in capital letters in the middle of the page - WAS VACCINATED AGAINST RABIES ON 10/14/23. The vet told us they do this frequently. But since my dog is over 100lbs and I made my husband help take her and my dog hair bombed his truck and planned our day around this, I didn't just walk away when they said my records were out of date. I walked back in and pointed out the dates and the notes and the red head lady just rolled their eyes at me and said "I'm not dealing with this, I'm getting a manager." Luckily, my husband walked in that that point because i was still trying to control my dog and was starting to get frustrated. The manager came in, and said the paperwork was fine and we were good to go. The staff said the paperwork was just very confusing. Despite the bold, caps, and circles... but I digress. They were all just as miserable and nasty when I picked my dog up. So now I wonder, is it laziness? What is it?? Anyway, never ever again. Going to try to find a mom and pop and people who actually care about the pets and customers.
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December 2023 by Dana F.
I took my dog to get groomed on 12/14/23. I was charged twice on my statement. I called customer service and spoke with a manager at the store who both stated their system only shows one transaction, so I visited the store to phys show them my statement. They were able to see the transaction debited twice but no resolve was offered. I was told to talk to my bank, as of today the 16th I a still out of $80. The situation is both an inconvenience and frustration. It's so easy to take out unwarranted extra money but a struggle to get it back.
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December 2023 by Josh Marcus
Always have what I’m looking for at this store. Staff is very friendly.
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November 2023 by ana Santiago
I will never take my dog here again. When I dropped off my dog Molly for grooming I was told it would be 2-3 hours. 5 hours later I had to call and find out what was going on. They told me she was just getting finished up. Her appointment was at 9:15am and I didn't get to pick her up till almost 3:30pm. On top of all of that, I get there to pick her up and they had the nerve to ask me if I knew her collar was broken. It wasn't broken when I dropped her off or she would have taken off as the collar would not have stayed on her. So on top of the $101 I spend on her grooming which it doesn't even look like she was groomed especially around her ears and her bottom I was forced to buy another collar before I could take her home. I'm not sure what they did to my dog to break her collar but I'm very angry with this whole experience. I have been taking my Molly there for the last almost 3 years and she was even in the puppy training there. But I will never step foot in this pet smart ever again.
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November 2023 by Kiara Kornegay
The staff was friendly and knowledgeable. They helped us find what we needed and were even able to make recommendations.
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September 2023 by Chase Melvin
My Shiba Inu has been through alot, recently she had terrible bladder stones. After surgery and some complications she is doing great and is on prescription food. She needs Royal Cannin Uraninry SO. My vet wrote me a script and I went to here to buy the food. The first time I went it was a nightmare, worker told me I needed a Banfield card so I went and talked to Banfield in the back and they told me I had a script from my vet that is enough. After some back in forth with the worker I was finally able to buy the food for my dog. I was able to buy it for months. Then in July I went back to buy a case and was greated with a very unfriendly manager. She refused to sell the food even though I had a script. I even showed her a past receipt. She was adamoent that I needed a Banfield car and out of no where I am unable to by my food from here. The manager says I need a Bandfield card and Bandfield will not give me a card becauase my dog is not a patient of Banfield. I have a script from a MEDICAL PROFESSIONAL who I trust. I will never go here again. The manager displayed terrible customer service skills and was unwilling to help. She seemed to have a thrill of saying NO and sending me away. If you do not go to Banfield good luck getting anything even with a script from a MEDICAL PROFESSIONAL. I hope they change becuase now to get the food I have to order it online and pray it makes it ontime.