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February 2025 by William Busby
Not impressed with this branch. Came in on a Saturday to meet with 2 other partners in a joint business account to get a partner removed and one added. Took 45 min to get this done. After coming home and finding out I couldn’t get access to the account….I went through the calling customer service wild goose chase of AI headaches and finding the right person to talk to. Come to find out…..the lady at the bank that we met to process these changes filled out the wrong forms! Needless to say…..I won’t be coming back to the Limestone branch, but rather try using the Hockessin branch in the future. So frustrating…..and such a waste of 3 people’s weekend time.
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January 2025 by James Conway
ATM machine has been broken for going on 4 days lol.
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February 2024 by Alicia Pilotta
My bank.. Always so helpful & Amber was so sweet and kind
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January 2024 by Bill Russell
Used the ATM, and I would like to see that area locked off written using it for security.
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November 2023 by Debbie Parsons
I value the team work there and the entire staff is absolutely GREAT..THANK YOU TD BANK
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September 2023 by Jina Jackson
I really hate having to go to this branch. The employees are SO rude! It’s not my usual branch but if it’s on my way home sometimes I have to stop here and I hate it. Every occurrence is with a rude or passive employee.One time I was in the drive thru and the idiot employee accidentally sent me another customer’s money envelope, and being the honest person I am, I pushed the button and let him know and he VERY aggressively yelled “SEND IT BACK! SEND IT BACK NOW!” And I’m like “Sir, I am sending it back. I’m the one that told YOU. Relax.” I did NOT appreciate his tone, almost insinuating that I was gonna steal it.And also, on other occasions, the employees don’t greet you or even ask if there is anything else you may need. They just suck at customer service to be honest.I’d rather drive out of my way to go to the Hockessin location from now on.
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June 2023 by Rachael Smith
They don't answer the phone at this location!
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June 2023 by Liana Quiles
Employee left out $100 from a withdrawal! Went back to get the money but employees REFUSED to talk to us and left us standing outside for 20 minutes! The employee who made the mistake recognized us and gave the remaining $100 (thank you). It’s RIDICULOUS that no one could walk up a couple feet to talk to us since it was an emergency mistake on their end.
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February 2023 by Frank S.
The worst bank over. Their machine ate my card and their answer is wait three days until we open the machine.
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December 2022 by James Pugh
Terrible customer service! Spent over 20 minutes in drive thru, was asked to re-sign the withdrawal slip, they offered no explanation. It certainly can't be fraud when I provide you my driver's license, made a relatively small withdrawal. This branch is pathetic. Should have visited my local (Hockessin) branch where I receive quick and courteous service.
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December 2022 by Keith Siler (Big Keith)
Drive thru closed when it should be open. Long line & only one teller inside. You would think that management would have stepped in and resolved the problem. Terrible service
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October 2022 by Dilip Das
Customer service representative (Jen) she is very rude. She doesn’t have any knowledge for banking system. If customer ask anything, she becomes hyper.
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September 2022 by Ri Na
Be prepared to stay and wait here forever. Only one customer is ahead of me but have been waiting for 30min already. I don’t understand why they are doing things so slowly! Plus, this lady told me that she cannot do international wire and only her colleague can do. She is helping someone who came later than me.
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July 2022 by B B
Employee left out $100 from a withdrawal! Went back to get the money but employees REFUSED to talk to us and left us standing outside for 20 minutes! The employee who made the mistake recognized us and gave the remaining $100 (thank you). It’s RIDICULOUS that no one could walk up a couple feet to talk to us since it was an emergency mistake on their end. PS the online representative hung up on me
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June 2022 by Mirta Graciela Piñeyro
From Argentina I have no way to communicate, they don't give me phone numbers that answer.
