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June 2025 by helen lynch
Truly a scam. When you try to call customer service they hang up on you.
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May 2025 by Merijane McTalley
Can't get my venmo payment
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May 2025 by Liana Conyers
I have never heard of or banked with this company. I received a letter in the mail with a debit card and account number. I contacted the company and informed them it was fraudulent. The customer service rep stated that he closed the account and needed my email address. I refused to provide my email address because it's a further breach of my identity/security, and clearly, someone at the company or scammers could use it for additional fraud. I informed the rep to mail me an official closed account and fraud notice letter. He refused and said he could only send it via email. It made no logical sense because an account was clearly opened with my mailing address, not my email. I never received a single notice via email, and though I protested, he still refused to send the letter via mail. The call ended, and I contacted the Federal Trade Commission and IC3. This absolutely terrifying and absurd that a company has such practices.
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March 2025 by Jason Olivo Jr
I have already received my new card earlier than the date it was expected to arrive. I would recommend other people to lock their bank cards to prepare unexpected purchases that you didn't make with your own card unless it was yourself, then unlock your card through the app.
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February 2025 by Elizabeth Price
Do not bank with chime. I got hacked from my debit card for a large amount and they have and are still refusing to refund my money after they supposedly investigated it. Stay away
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January 2025 by Chris Irby
never again !!!! I'm out of 500$ I got to report this to the attorney general
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May 2024 by Eliza 1111
Stop sitting on peoples child support payments. Send me my payment **
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April 2024 by Scott Diamond
The Bancorp Bank is horrible. They have no customer service. They have a call center in the Philippians and they are useless. I had 3 fraudulent transactions and this "bank" won't even hold a telephone conversation with me.
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April 2024 by Michelle
Doesn’t report identity theft. They will not tell You how or when the account was opened. They treat you like you’re an idiot on the phone and they just tell you they will email you confirmation that they closed the fraudulent account. When asked if they’re going to report it to the fraud department they just say they close the account. That’s a real boost of confidence in this bank. I am convinced that they pay people for five star reviews because Their customer service is pathetic. A complete joke.
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April 2023 by Anibal Mustelier
Bancorp / Chime is a very shady company. I earned the $100 sign up bonus by direct depositing $200 within the first 45 days. However, even after several days after the 45 days had elapsed, they had not paid the $100 bonus. I called their customer service number, but they said that they were not going to pay. I withdrew all of my funds and immediately closed the account. I refuse to do business with such a shady and unprofessional company and I strongly urge others to do the same.
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April 2023 by Susanne Runnion
If I could rank them with negative stars I would. I am writing this review because someone should hold them liable for seriously bad customer service and lack of any responsibility to all parties involved in a commercial sale. This bank was the financial bank that the buyers choose to fund their commercial deal. This bank took almost 10 months to close on the deal which cause financial lose to all parties involved. They could care less what the contract date was on the Buy Sell contract. They moved at their turtle pace. When confronted them on their slowness to complete anything on time, they pointed the finger at someone else. As a party to this contract that was unacceptable. NO commercial deal should take 10 months to complete. They use an outside attorney which also had zero regards to any date on any contract. This deal set twice on a CEO's desk for weeks to get approval. WHY???? When the closer at that bank (which by the way seem to be the only one that was working on this deal) tried to get answers from others at that bank they were always in a meeting. Everyone works in a silo. Nothing can be worked on simotaneously. They don't move the file along until that box gets checked. Someone needs to look at their workflow process and give their customers (current and future) the upmost respect on time. They have you jump through hoops and then drag their feet. If there is any law suits out there, contact me and I will join the fight. THEY ARE THE WORST BANK EVER TO DEAL WITH. STAY AWAY AND LOOK FOR A MORE ORGANIZED AND REPUTABLE BANK. SAVE YOUR MONEY AND TIME USE SOMEONE ELSE. THEY WILL COST YOU MORE MONEY IN THE END..... ANY PENDING LAWSUITS OUT THERE CALL ME.
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April 2023 by William Ortiz
I'm truly suprised at all the negative comments, I've had my disability checks deposited into chime account which uses Bancorp for 2 years now and never ever have had any problems with them, my check is even deposited a few days earlier every single month, every transaction I've done with them has been good.
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March 2023 by Cory S.
The Bancorp Bank a bank for scam artist. They have customers that hacked into the USPS server that have our direct deposit information in it. They go and change your direct deposit information to go into a Bancorp checking account. Once the money hit the account, they withdraw the money and close the account. I'm pretty sure this bank have some insurance incase things like this happen to recoup the money for the victims that were affected about it. Instead, they refuse to do anything about it and just let it happen.
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December 2022 by Ball Bag Boys Radio
This company is the absolute worst! No customer service whatsoever, plus, I currently gained access to their company christmas party in Wilmington and they don’t party hard at all. They can’t do anything right!
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December 2022 by Toni Carroll
I wanted to do a recap to my situation and now I am writing to you. Already tried stride bank and since both of you are together in this I am reaching out to you. I am very disappointed in the customer care you offer. I called to say someone had my account number and routing number and it did not matter . I wanted the account closed due to this but I was told support would reach out to me which they haven’t. I was also told that the account can’t be closed and reopened. This is a serious safety issue for a customer. Then I got a alert that someone tried using my card and when going onto the app it wanted me to take a picture of my license, when you already know someone has my numbers do you honestly think I am going to take a picture of my license. There is to many red flags about this situation and needless to say I will not be using you ever again and I find this to be in very poor taste on your behalf that no one cares about this situation. Someone has this account info and you are continuing to do nothing. You can not even reach out to me to discuss the issue. This in my eyes and hopefully other people that read this will agree.
