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December 2023 by Wayne C.
As stated by other reviewers on this and other sites, this location does fraudulent transactions and add on charges. Do not rent from them! And beware of your reservation being transferred to them after placing it with another location. "Appy", the woman who represents this location, will gloss over any questions especially regarding charges and tell you "everything will be in your receipt". After specifically being told you do not want insurance (Safe Move) and when asked about fuel her referencing they are a gas station so no need to worry about the gas, they will charge you for the insurance and instead of their $3.19/gal. pump price, charge you $4.75/gal. "per the agreement". She was unable/unwilling to print out the agreement or the receipt and I had to enlarge a screenshot of it from the app to see what she had done. I was warned against using them and specifically placed my reservation with Brian at the 2909 Lancaster Ave. location only to have it transferred to this fraudster the day of pick up. This reflects badly on UHaul as well and I made that clear when I made a formal complaint at the 800 468-4285 customer care line. I will look at Penske and other competitors first in the future. In the meantime, I strongly advise all not to rent from this gas station/ghetto bodega.
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October 2022 by Kass
Attempting to drop off truck but employee will not accept unless he’s personally given $20. My mother came from Florida with this truck and was instructed by the individuals at that FL location to drop it off at this specific location in Wilmington . I’ve never heard of them needing an additional “$20 to close out the truck”. Seems like he’s trying to scam and profit more . This is disgusting . Don’t waste your money or time doing business with these people .
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October 2022 by Jay
This place is a joke. These people are unprofessional. The gentleman was very rude and kept talking to other people at the same time. He then said i should book online and when i asked if he can just give me a quote he hung up the phone on me.
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July 2022 by Kassandra Clarke
Attempting to drop off truck but employee will not accept unless he’s personally given $20. My mother came from Florida with this truck and was instructed by the individuals at that FL location to drop it off at this specific location in Wilmington . I’ve never heard of them needing an additional “$20 to close out the truck”. Seems like he’s trying to scam and profit more . This is disgusting . Don’t waste your money or time doing business with these people .
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April 2022 by T “Sunshine66” Dixon
Very clean trucks quick and easy. Customer service was very helpful. Just make sure you choose the right location
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February 2022 by Javier Torres
This place is a joke. These people are unprofessional. The gentleman was very rude and kept talking to other people at the same time. He then said i should book online and when i asked if he can just give me a quote he hung up the phone on me.
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May 2021 by Betty Holloway
Alsome
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February 2021 by Dr G E Gordon Sr
Great service from customer service and the dealer.
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July 2020 by Lisha B
They do fraudulent transactions here... And can't even give you the information or show you anything about the person that did it under your name... I give this place Zero Stars 000000
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July 2020 by LUMINOUS CONSTRUCTION PARTNERS LLC Office
The service attendant was very helpful and courteous check out with very simple and easy I would recommend this location to all my friends
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August 2019 by Bishop G E Gordon Sr.
C/S very good. I didn't understand their new proceedures, I got help and drove away happy.
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October 2018 by JOHN WRIGHT SR
THE AGENTS HERE ARE VERY CORDIAL, PEOPLE FRIENDLY AND HANDSOME BUSINESS PROFESSIONALLY. J.A.WRIGHT SR.
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October 2018 by Chad Phillips
Let someone else use the truck I paid for. Lied about after hours drop-off.
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September 2018 by W.G. Stuart Mackenzie
ZERO STARS. I returned my truck and the agent refused to come out and check it in. He did it 3 hours later, and then charged me for an extra day due to late drop-off. Good thing I had proof of the time! Uhaul refunded me, but I will do anything to avoid going back to this FRAUDULENT location.
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August 2017 by cogito ergo sum
This is not a U-haul. Its a gas station with 2-3 trucks in the parking lot. They have no employees, no contact #, and the gas station attendant has no idea about anything U-haul related. I drove from Pittsburgh (4.5hrs) for a 4 oclock reservation. Arrived, went in to get the keys and was told the guy with the keys left at 3. You have to call this number. After 25 minutes on hold, I was redirected to governer prince blvd uhaul who told me to come over there and get a truck. If not for them, I would have wasted 9 hours of driving without moving any items. This is not how you run a business, this is some dude getting paid to keep trucks in a lot he owns. You should be responsible for your reservations and pick up a phone. Just save yourself the hassle and never consider this "u-haul" as a viable option