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November 2023 by Vernon Brown
I've been going there for 12 years. Millie and Mike service managers are the best! Informative, friendly and polite. Prices are industry standard.i would recommend
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September 2023 by Iruomachukwu E.
Does not communicate service appointments. This has to be 85 characters minimum so I will just type thank you, thank you, thank you
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September 2023 by Bryan Marrero
I personally do not like to send my car to this location. Due to my previous experience, the manager sounded very rude and disrespectful to me for whatever reason I don’t know. When I asked him to look at the problem at hand, he insisted on not attending to my car to look at the problem at least. Martin Honda is the best service to see what the problem is if it’s there. So for future reference, I will have service done there. I sincerely recommend to all Honda drivers not to use the Union Park Honda service location.
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August 2023 by Sarah Swish79
I have always had great experiences here! I bought 3 of my Honda's at Union Park starting in 2001. Just brought my husband's Honda in to be fixed and everything is great! Wonderful service, friendly and knowledgeable staff. I will always come here and don't mind driving from where I live in Rehoboth to come to Union Park.
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August 2023 by richard ekelman
This week I bought a new Honda Accord Sport from Mike McDaniel at Union Honda. I usually loath going to a car dealership, but he made the buying process feel easy for me. Mike answered all of my questions. He explained all the bells and whistles of the hybrid model. I could not be happier with my decision to buy my car from Mike at Union Park.
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August 2023 by Amanda Gifford
Union Park Honda in Wilmington Delaware rotated the tires on my 2011 Honda Element on March 31, 2023, and neglected to sufficiently tighten the lug nuts on my front driver side tire. Four months later the front driver side of the car was making thudding sounds, the steering wheel was vibrating, and making rubbing and creaking noises. On August 9, 2023 I cautiously pulled the car into a Meineke for repairs. The lug nuts on the front driver side tire were easily removed by hand. With loose lug nuts, the steering and suspension was under extra pressure for every mile I drove. Eventually, to no surprise, the axel boot broke, greatly destabilizing the suspension and steering of the car and allowing dirt and debris to enter every part of the tire. The front driver side brakes were hardly functional covered in grease, dirt, and debris. So, not only was the stability of the suspension and steering compromised in the front driver side, the front driver brakes were as well, not to mention the tire could have fallen off. Thankfully their mistake did not cost me a car accident; I am probably lucky to get away with $1000 in repairs to make the car safe again.It gets worse. In May of 2022 I took my Element to Union Park Honda in Wilmington Delaware because the front of my car was vibrating back and forth at higher speeds. After calling me and saying that they could find nothing wrong, someone decided to drive it. Then they called me back and let me know that my CV Axel was broken, saying that it should have been replaced 20k miles ago. This means that every time they changed my oil with a Maintenance Minder B for the last 55k miles, they did not check the CV joints.
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August 2023 by Seungho Park
It is too hard to contact them. Their phone system does not work smoothly. At 9am on Friday, answering machine received my call that I can leave a message. Even though I made an appointment a week ago, they do not have the record and let me make another appointment that I need to wait longer almost a month to fix a engine error. how terrible serive it is!!!
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July 2023 by Harry Schneider
I've been impressed with the courteous & professional service provided by the team here at Union Park Honda. From the moment you walk in you become the center of their attention. I've been doing business with this team since 2004. Great job guys keep up the awesome service.
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June 2023 by Mattie Marie Winchester
My Honda CR-V was recalled ...made an appointment...the work was done to replace the defective part...I was in/ out ...no worries.great service
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June 2023 by Raphael Dela Cruz
Scheduled an appointment for a vehicle recall repair, but upon arriving was told that they did not have the parts for it, and would not for a few months. They were already open a few hours prior to my appointment, so I would have appreciated a call or anything of the sort to have known before I made it to the dealership.
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May 2023 by Obaidul Islam
Great experience with Union park Honda . Bought a 2023 Honda CRV HYBRID and my salesperson, Donald was very helpful explain me all about my car, No up-selling or pushy behavior during the sale either. Love my new Crv. Anyone needs help to get a new car please ask for donald.
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May 2023 by Zohaib Ishaq
Horrible customer service with top notch miscommunication skills. They will tell you that their full synthetic oil change costs $59.95 after you give them the make and model of your vehicle but once you bring your vehicle in for service that changes to $100. I mean how can you con people like this. Don’t bring your vehicle for service here instead take to some other reputable dealership.
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February 2023 by Nathan Powell
If you go here, ask for Terrance! He is awesome. He is attentive, inquisitive, and will help you find the right vehicle for you and your family. Thanks for the great customer service! Can't wait until our CRV comes in!
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February 2023 by Vincent Guariglia
Bought 2 cars from here and it’s been great.
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January 2023 by Marina Affo
I bought my car here in 2021 and this year my remote key stopped working. They were awesome. Bob at the parts and service center was kind and explained everything so well. I went in to get a new key and they were again so kind and understanding. They also saved me some money which was great. Really felt well taken care of.
