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October 2023 by Brenda Franklin
I GAVE A 1 STAR... DUE TO THE INTERACTION WITH AN EMPLOYEE AT UPJ ON 9/21/2023. HE WAS VERY UNPROFESSION ON A SERIOUS LEVEL. I SAY THAT BECAUSE ANOTHER CUSTOMER CAME TO ME AND THE EMPLOYEE WAS TALKING ABOUT MY SON. I BELIEVE YOU TREAT EVERYONE EQUALLY NO MATTER WHAT THE SITUATION IS AND ALWAYS MAKE SURE YOUR CUSTOMERS LEAVE HAPPY AND SATISFIED WITH THE SERVICE.. YOU GIVE RESPECT AND YOU GET RESPECT. I'M VERY VERY VERY UNHAPPY WITH SERVICE AND COMMUNICATION BETWEEN THE EMPLOYEE AND CUSTOMER.. I WOULD LIKE FOR THE OWNER TO CONTACT ME PERSONALLY PLEASE.
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October 2023 by John Marshall
Great place to buy your jaguar and have it serviced. Awesome sales staff too
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August 2023 by Aman Sharma
If a saint sold cars, that man would be Union Park Jaguar’s Rob Shipley.This F Type R sounds like a Tyrannosaurus rex gargling a bag of hand grenades. I am impress
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May 2023 by Mandy Sim
I just had the very best experience with Joe and the team at Union Park Jaguar. I was college touring the DC area from Boston when my F-Pace broke down in Wilmington. It was over the weekend so I had my car towed to Union Park Jaguar and went back home to Boston. Joe made me feel so at ease, was professional with amazing communication every step of the way even coordinating getting my car back to me fixed and tuned up to date. I’m so grateful and pleased with how this very stressful situation turned out. Thank you Joe and thank you Union Park Jaguar. You truly went above and beyond!
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May 2023 by Shelly Fairchild
Great product!! Sales staff was extremely helpful and did not pressure us any step of the way. Seamless process with great communication. Would strongly recommend.
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April 2023 by Michael Ciabattoni
The best and most painless vehicle purchase I've ever expeienced. Rob Shipley was extremely professional, knowledgable and patient. I truly enjoyable experience and amazing ride.
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April 2023 by Alexander Agapov
I got the F TYPE R exactly how I wanted it.service throughout the process was superb
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April 2023 by Roberta Stewart
The Staff were great! Service is Always wonderful here
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February 2023 by Sherry F.
Rob Shipley and Joe Poppito have always provided me with the most efficient and convenient care for my 2017 Jaguar F-Pace. We have had a few times where communication may have been misunderstood however, for the most part, all of my needs have been provided in a timely manner and at a reasonable price!
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December 2022 by Devin LuRenz Poetry
As always, the team at Union Park Jaguar were courteous, efficient and prompt. The service at the dealership is unrivaled by any I've used. For the past 13 years, I have trusted my auto to none other.Rob Shipley, Joe Poppiti and Thym Smith are my go-to team. At Union Park Jaguar, you're much more than a customer... you're family.
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November 2022 by Katrina Visceglia
I’ve had my Jag for 1.5 years now. The buying experience was relaxed and unstressful. The service by Joe and his team is always excellent (not that my I-Pace needs much) and they address every problem and concern that I have.
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October 2022 by Ivory White
Brought my car in because it was leaking full and oil. The tow placed vehicle in the corner of lot. The service department claimed they had no way of moving the vehicle to the service bay, so I called another tow truck to assist but because we didn't know how to place the car in neutral he left. I went back to service and he told me to lift the hood and look for a wire, now I'm livid because all he had to do was send someone out to take care of a 2 minute fix. This is the worst dealer I ever dealt with. I pray knowone else will have to share my experience. Joe popping is the worst service manager.
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June 2022 by Toni Little
Took my suv here for an oil change and to find out why my engine temp gauge was reading slightly above the halfway point. Found out my oil change and repairs would be complimentary, GREAT. I received a dirty loaner, (I’m sorry I expect more from a Jaguar dealership) they kept my car for 3 days. I was told I needed a new sensor. IDK what they did but I got my car back and my driver side mirror doesn’t point to the ground while I’m reverse… YES, it worked perfectly fine when I dropped it off. Now I’m leaking coolant and the level is low every 2 seconds. CLEARLY they DID NOT fix the issue. They just SLAPPED a bandaid on it for a TEMPORARY fix probably because it was my last complimentary service. I will not be back, and I advise you to STAY AWAY. I don’t see how they have so many great reviews which is what brought me here, that and they had an earlier availability than Jaguar of Willow Grove.
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June 2022 by Lifetraveler718
Respectful and knowledgeable people. Didn't give me the run around and i got exactly what i wanted.
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April 2022 by Ez P
*****Joe the Service Manager, is very helpful, understanding, and patient. He listens to what your vehicle issues are, and does his best to ensure customer satisfaction. Keep up the good work Joe!