-
January 2024 by Gwendolyn Harvey
My VOLVO repair service was a very successful experience and I want to personally mention Service and Parts manager Dave. His response to my concerns was with INTEGRITY and Professional. Also, Corey, D’mere and Seven I would recommend this location to everyone that owns a VOLVO. Your team’s INTEGRITY needs to be known.Thank you all.Mrs Hoffman
-
December 2023 by Zach Hamilton
open until 8pm show up at 5:30pm ready to purchase brand-new car manager walks up to my car telling me they close at 6 and he won't show us the car due to a company Christmas party Manager was extremely rude and condescending. Told us to leave.
-
December 2023 by Vivian
Attempting to reach the sales personnel for any reason is both a challenge and frustrating.I purchased my Volvo XC 60 from Paul in August. it feels like when you call or email them you are bothering them.I have been trying to inquire about a cargo cover.I did speak with cameron who informed me that I could possibly pick this up.However, when I did go to pick up my plates months later she was not available and neither was Paul. They either ignore calls/emails and no response!I would say Volvo /owner should follow up with the Customer Care experience but it is mediocre.Even if I had to purchase the cover, I would do that! just an answer either way would be appreciated and shows good faith.I cannot recommend them.
-
December 2023 by gina poppiti
Claimed I needed new tires then 1 week later after my tire was loosing pressure it was a cracked rim. Not so sure I needed tires and they were just scamming me because I was a female with little knowledge about cars. Disappointing.
-
December 2023 by John Vecere
If you’re in the market for a new or pre owned Volvo this is the place to go! Ask for Camryn or Cam for short she was amazing. She was so knowledgeable and patient as well and very sweet and caring for my situation.
-
September 2023 by Laura Pucillo
Incredibly rude staff. I called to get an update on when my car might be ready just to plan my day and weekend plans and they were so rude. Said “ we never promised you anything it will be done later I’m trying to work.” I was shocked by their lack of self awareness when it comes to customer service. An update is not an unreasonable thing to ask for when you have a job and a family to plan for. Awful service will not be going back.
-
July 2023 by D Blackwell
Went to this dealership a few times over 2 weeks considering a new SUV. During the last time, I had a specific request for a model/trim. They showed me a very similar trim and made an attractive offer, but it was clear I still wanted the other style. The sales manager joined the conversation to tell me what I want doesn’t exist (now it’s clear that was an effort to have me concede to the SUV they had), I declined and the associate said he’d keep contact with me as they got new ones. It’s now 10 days later and no follow up. Not a problem because after I left there, I drove to Stillman Volvo and they tracked down the exact one I asked for, gave me a great deal and went and got it from a dealership in another state. Thanks to them, I got the one I wanted. I tried to make it work at Union Park because the associate was knowledgeable and attentive during my first visit. Unfortunately for Union Park, they had an opportunity to go above and beyond to make the sale and they blew it.
-
June 2023 by Tamara Joseph
Not impressed with the recent service at all. I would recommend doing your due diligence before dropping your car off. They charge high prices for everything and just care about charging high price. I brought my car in for an A/C issue and they did the bare minimum to determine the root cause of the issue before hitting me with a 3k+ bill. They also broke my windshield wiper and never mentioned it to me.
-
May 2023 by Penni Foster
We recently purchased our first Volvo from Union Park and had a very positive experience. Since we were there on a Saturday, we were not able to have our car detailed, however they allowed us to take it home for the weekend. When we brought it back Monday morning, we had a few additional requests that were willingly handled. We were given a very nice loaner car and able to pick up our beautiful vehicle the next day. Everyone was easy to deal with and we would highly recommend this dealership!
-
March 2023 by Julianne S.
The staff here is beyond amazing. I loved that I didn't have to sit there for hours haggling for the best price. Everything went very smoothly and it was nice to see everyone there working as a team. This was a very pleasant experience and I got to walk out with a pretty new car.
-
December 2022 by Beyond Vows
I’ve taken my wife’s Volvo for service several times since we purchased it (mainly for routine servicing). Every time it’s been an A+++ experience. The service staff is excellent. This is our first Volvo and we are so glad to have the relationship with Union Park Volvo. They make owning a Volvo such a joy!Jesse Gove in the service department is exceptional.
-
December 2022 by cigdem Uysaler
This is my second time leasing a Volvo at Union Park! Mark V. helped me both times and was amazing with it all! He answered all of my questions perfectly and helped me feel more comfortable when picking out my car! When it came to signing papers Robert made it easier! Thanks guys!
-
September 2022 by Brian Kelleher
Mark V. made the car buying experience simple, non-stressful, and efficient. This is the 3rd time I’ve shopped at Union Park Volvo and I will keep coming back! One happy customer for sure.
-
June 2022 by Nicole Pierce
I have had 3 encounters with this dealership and every time I have had to wait an incredibly long time. Two service changes were 2-3hours each. Now I scheduled to pick up my new Volvo X60 and am currently waiting an hour and a half. I despise coming here. Next time I will drive to Volvo Annapolis to avoid the frustration.
-
June 2022 by Sean Stewart
This place tries to take advantage of people especially women! Service manger is rude and not helpful! It’s so hard to find a reliable trust worthy mechanic and extremely dissapointed by the level of service we experienced at this shop! I would never suggest anyone go to this shop unless your looking for a surprise bill!
