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July 2023 by Judy Shaw
How the mighty have fallen! Back in the day it was an experience to buy a bra from VS - you were brought to the dressing room, measured privately and given some recommended samples to try. The staff was dressed to respect the customer.The staff at Concord Mall were dressed poorly and quite disheveled. One had a tank top and shorts that were practically a thong. The other's shirt was dirty, her shorts were bike shorts and she looked like she had been in the heat for hours without cleaning up. I was measured at the front of the store by the register, given 2 wildly different sizes that I could be and pointed to the sale bins.I will not be back.
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May 2023 by Google User
2023-It had been over five years since I had visited this VS location and I was silly enough to think that it would have improved. However, another one of the employees (I think her name was Renae?) was extremely loud and I observed her being flippant with potential customers as well as being disrespectful to them and she even said some inappropriate things about her co-workers which I overheard. I left without buying anything because the tension was palpable.2017 review: (one star then) can’t even begin to describe how awful the staff at this location is. I shop at VS a lot and have reviewed several other locations in this area (we have some really good ones!) but it is really just a shame how poorly run this one is. The staff is pushy, immature, and awkward. I’ll often welcome help from staff when I need it, but sometimes I don’t and I say no thank you. I think one of the young women had designated me as “her” sale and so she repeatedly came up to me asking if I needed anything. I’m not sure if she thought I was taking too long or just wanted to make sure I gave her the commission but she was too abrasive and actually pretty unfriendly (not even a smile) in her approach, so it wasn’t very professional. When I was checking out another staff member asked if anyone helped me, when I said “no”- the pushy woman scoffed loudly nearby. Sorry, if you hadn’t made me so uncomfortable I would have said your name!Hearing them gossip about their personal lives while I’m checking out is also a turn-off.The store itself has a lower amount in stock but not bad.
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May 2023 by erica galiano
I was here for the first time yesterday and I really enjoyed the whole experience especially when I was helped by a saleswoman who was EXTREMELY HELPFUL! Definitely worth the trip ?️?️and will be back again
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September 2022 by Colleen Krautheim
I tried to exchange underwear that I purchased two months ago because it was falling apart already and the store would not exchange them. Victoria's Secret underwear used to last for years and now they don't last two months. The associates at this particular store were unfriendly and unhelpful. Don't waste your money.
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September 2022 by Jake J
Rude & unhelpful especially the big black lady at the register!!
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August 2022 by Patty Stebner Octavio
Love Victoria's Secret!!! For woman and Men. Online (more stuff to buy vs in store). I still shop in Mall store. All woman would love both stores. I spent thousands of $$ yet get HUGE discounts and pay hundreds vs thousands. You will love all material whether under garments, plus robes and blankets (plush and comfortable) ! I ordered 3 blankets and the UGGH closed toe shoes, a candle, fleece shorts & 3 pajama sets (shirts and pants), tank tops, slip ons (pink), shirts, and coosy Lonunge pants (wear on any occasion), even the dad shorts (fleece/cotton) perfumes/body mist I prefer body mist (Love Spell).Anywho check it out. Remember on-line has a lot more stuff and sales are WAY better then in store! Young, older, and Men for their woman. You cant go wrong ?!! ✔️?? #VictoriesSecret #VictoriasSecrert @VictoiaSecret HAVE FUN SHOPPING ?️? Patty Stebner Octavio ?❤️ ✔️??✌️
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July 2022 by Lennie Amores
Sales associates were friendly and didn't push anything. Found some good deals. I hadn't visited in years. I like how there is now more for different body types than there used to be.
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July 2022 by Nik Norzapina Binti Seman
One lady employee in underwear section gives me really bad customer experience today. Would never come back to this store as long as she works here. Stores itself have awesome products. I found really comfy bras and was going to get couple more underwear and she was there telling me don’t touch them because she just folded it, with condescending and arrogant tone. Added more with keep telling us how she wear thongs and stuff, and being nasty and loud voice. Didn’t even feel like buying anything after her encounter. It’s a waste, because Victoria Secret is amazing. Last thing i hope is this one VS store being ruined by lazy employee like her. You work there, it’s your job to fold those clothes throughout your shift. You don’t tell restaurant customer to not spill drinks because you just cleaned the table. Basic common sense. Wasted my hard earned awesome weekend energy. What the heck. Haha
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June 2022 by Ariel Moss
Used my 1st credit card here last week they got some bomb items
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May 2022 by Stephanie Eannone
The staff is unhelpful and lazy. We walked in and browsed around for a good five minutes trying to find an employee. When we finally did see someone it was only because we pulled out a drawer to look at bras and it fell off the track so the sales woman rolled her eyes and told us to just leave it. Then we had to track someone down to ask for a sizing and afterward we told her what we were looking for and she just walked away and didn’t even offer to help us find anything. Go to the Christiana Mall location, the staff there are amazing and extremely polite and helpful.
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April 2022 by Lisa Knox
Poorly stocked store and unhelpful and unattractive staff. I felt that I was inconveniencing them when I tried to purchase something.
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February 2022 by L S
There are 2 girls there with the worst customer service ever. Like extremely disrespectful and bad attitude. I saw another review saying the same thing, it’s surprising bc most of the time the employees here are very sweet.
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February 2022 by Colleen Hennessey
Usually love this store, but very pushy woman followed me around as i was looking at perfumes. Then i had to go find her to pay for my items.
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February 2022 by Teri Massey
They have a young woman of color who is not accustomed to customer service. I was very disappointed with her service. I am, aslo, a woman of color. This young lady should be trained to work with customers on the floor.
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January 2022 by Jenni Rivera
This is my favorite store to shop at for myself!
