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August 2023 by Chris Gerpheide
Service is only found in their name. WSFS Bank has the absolute worst banking website and interface I've ever seen. The platform is not set up well, nor is it user-friendly. I'd say you'd be better off calling them, but the customer service agents have not been empowered by the bank to do anything but take payments. The phone tree system is antiquated and archaic. With so many mediocre banks to choose from, do yourself a favor and pick one with more than a 2 star rating. Don't take my word for it, reviews from every platform tell a similar story.The only positive thing to say about WSFS is that they were eager to lend. After the loan closed, the experience has been awful. I dread dealing with them and look forward to finding another bank.1 star because 0 wasn't an option.
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August 2023 by Chris G.
Service is only found in their name. WSFS Bank has the absolute worst banking website and interface I've ever seen. The platform is not set up well, nor is it user-friendly. I'd say you'd be better off calling them, but the customer service agents have not been empowered by the bank to do anything but take payments. The phone tree system is antiquated and archaic. With so many mediocre banks to choose from, do yourself a favor and pick one with more than a 1 star rating. Don't take my word for it, reviews from every platform tell a similar story.The only positive thing to say about WSFS is that they were eager to lend. After the loan closed, the experience has been awful. I dread dealing with them and look forward to finding another bank.1 star because 0 wasn't an option.
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June 2023 by Angel H1403
Been to two locations listed as open. They closed at noon for service day. Would have been nice to have correct time posted online.
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May 2023 by Andrew Farrell
Your online security is complete garbage. It's not supposed keep your customers out. It's infuriating. My wife and I constantly need a code texted and have had multiple issues with passwords. Don't keep me out of my account because the "password is wrong", tell me to reset my password, and then tell me I can't use my current password when I type in the exact same thing again. Let your customers determine how much security they need for their money.
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May 2023 by Sharnay L
Mortgage team was a pleasant to work with especially Hoa Nguyen he was very professional and kind throughout the process. He got me to closing within 29 days. One bank declined me but wsfs approved me they will get the job done. He deserve 10 stars for doing an excellent job and being super supportive.
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May 2023 by Sharnay L
Mortgage team was a pleasant to work with especially Hoa Nguyen he was very professional and kind throughout the process. He got me to closing within 29 days. One bank declined me but wsfs approved me they will get the job done. He deserve 10 stars for doing an excellent job and being super supportive.
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February 2023 by Heather B.
Honestly, WSFS is just the WORST since they've launched this growth campaign. The more banks they buy, the worse service gets. My debit card expires tomorrow, I've yet to receive a replacement. Payments are linked to that card - I'm sure they'll be more than happy to reimburse returned-payment fees as a courtesy. (((eyeroll)))Customer service (who was exceedingly patient and pleasant - my beef is with their bosses) suggested I visit a branch to obtain a replacement. Ugh, what a hassle. Guess I'll be visiting to change banks after 20+ years at WSFS.
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December 2022 by Brenda L
The worst bank in AMERICA. WSFS exhibit callous business practices.
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August 2022 by Nancy H.
Stay AWAY from this bank! They have little to no customer service. At one time WSFS was a good bank but those days are over. They locked my checking account for no good reason and never notified me of it. I found out when the bills I have on autopay didn't get paid and I got hundred of dollars in late fees not to mention the damage they did to my 843 credit score! It's been almost 2 months and they still are giving me the run around. It's been a nightmare dealing with bank. I can't wait until this nightmare is over. I will Never do business with this bank again! Kathy R.
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April 2022 by Shannan T.
Great bank! Took out a bill consolidation loan and it went smoothly. Money in account the next day! Impressive!
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April 2022 by Shannan T.
Great bank! Took out a bill consolidation loan and it went smoothly. Money in account the next day! Impressive!
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August 2021 by INFIDEL 1776
Very professional and caring,especially lourbeth Glynn bank teller,goes above and beyond
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June 2021 by Fred U.
Deposit accounts that I have had for 45 years were taken over by WSFS when they acquired Beneficial Bank. I am now forced to close the account based on ridiculous nuisance fees that I never encountered with the previous 4 owners of the accounts (Beneficial Bank, Conestoga Bank, First Penn Bank, IGA Federal Credit Union). Customer Service is horrible and they really do not care about you or your deposits.
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May 2021 by Jennifer F
I have a car that was lost in a flood. At the time, the loan was under Beneficial Bank. There is 1 disputed payment that was under $300. Beneficial was an awful bank with subpar workers. Now I have a Beneficial Bank delinquent account and the very same account being recorded by WFSF. Instead of writing off the account - you received over $27,000 due to Gap insurance - they record a new late fee of $2-$3 monthly and screw with my credit report. By law, they can't record the account twice. WFSF bought Beneficial - it's the same account. The account was written off in 2018 but each month they record it as written off new and have done so for over 16 months. To say it for the hundredth time you are not getting a car payment for a car that literally touched the bottom of a creek thanks to a flood. Fix my credit report or I'll continue to report this company until somebody pays attention. Corporate, courts, I really don't care.
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February 2021 by Brian E.
This bank purchased my loan from another company and the service was horrible from the start until the end. I ended up paying my loan back early so I no longer had to deal with this bank. I paid off my balance and 2 weeks later got a statement stating my payoff had not been applied and was charged more interest on my account plus early termination fee they disguised as something else. This place is full of crooks and dishonest practices. Avoid it at all cost.
