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March 2024 by Faith Stephens
Above and beyond
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February 2024 by Brandon Vr
Amanda was amazing and helped me with a complicated tax year!
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February 2024 by Florida Native
Always a great experience having my taxes done by H & R Block.
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October 2023 by Alice Lindner
I received a letter from the IRS informing me that I owed almost $200 in back taxes from 2020! Amanda Payne, who is the franchisee, called the IRS and resolved the problem. She stayed after hours and didn’t give up or just send me on my way with a phone number to call. I didn’t owe and actually will be receiving a refund from the IRS. I appreciate great customer service. Amanda is knowledgeable and assured me that she would get to the bottom of the problem. She did!
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April 2022 by Gib Height
Tammy was kind, informative, and quick! She helped me out a lot with everything going on in this crazy world! Would recommend to everyone!
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April 2022 by Randy Willingham
very helpful and willing to answer any questions. A very good comfortable experience.
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March 2022 by Jayne Gorup
I've used H&R for decades. It was easy peasy except having to change my address for every 1099 entry as I had moved back in December to another state. But I was in the system so it went smooth. I even like my new tax lady.
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March 2022 by Jamie Lea Thompson
Wonderful experience our tax pro was phenomenal she was quick and accurate.
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March 2022 by Nickolas Miller
Service was friendly and fast. Always use them every year
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March 2022 by Dustin Green
Tammy was perfect. Very nice and personable.
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August 2021 by Lakeesha Jenkins (Tiger)
H&R Block in Alachua, fl. prepared my taxes. After their fees were taking out and I called numerous times to track my check, only to find out that h&r blocks bank sent my check to the wrong address. I was told to be patient after my check arrived to their bank on 3l24 and my check should have been in my hands on 4/2. I kept calling and none returns calls. H&R Block in Alachua wants me to blame the irs for their mishaps when the irs keeps telling me to call h&r blocks bank. Terrible service, not professional at all, lack of tax knowledge and very very rude over the phone. I will take my chances of filing my own taxes next year.UPDATE...As of today, may 11, I still have yet to receive my check. 3 weeks ago, I was told by H & R BLOCK that I would either have to wait on the check to expire (usually 90 days) or wait for who ever receive the check to return it (which I seriously doubt will happen). I know Amanda is getting all of the praise but she's the only person that can help me and never available for me. No one even answers the phone for me. One worker even asked me if one of my friends could help me. No, none of them can. But an H& R BLOCK worker who is being paid to help me and has claimed my tax fees should be required to help me. I've called Emerald, MediBank, cooperate etc only to be send back to h & r block in alachua. I'm being treated like this is my fault. Someone or a few people should be reprimanded for this address error. And for all that they are putting me through. I was told that this is the 1st time that this happened. I just want my money and at least an apology.
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May 2021 by Lakeesha Jenkins
H&R Block in Alachua, fl. prepared my taxes. After their fees were taking out and I called numerous times to track my check, only to find out that h&r blocks bank sent my check to the wrong address. I was told to be patient after my check arrived to their bank on 3l24 and my check should have been in my hands on 4/2. I kept calling and none returns calls. H&R Block in Alachua wants me to blame the irs for their mishaps when the irs keeps telling me to call h&r blocks bank. Terrible service, not professional at all, lack of tax knowledge and very very rude over the phone. I will take my chances of filing my own taxes next year.UPDATE...As of today, may 11, I still have yet to receive my check. 3 weeks ago, I was told by H & R BLOCK that I would either have to wait on the check to expire (usually 90 days) or wait for who ever receive the check to return it (which I seriously doubt will happen). I know Amanda is getting all of the praise but she's the only person that can help me and never available for me. No one even answers the phone for me. One worker even asked me if one of my friends could help me. No, none of them can. But an H& R BLOCK worker who is being paid to help me and has claimed my tax fees should be required to help me. I've called Emerald, MediBank, cooperate etc only to be send back to h & r block in alachua. I'm being treated like this is my fault. Someone or a few people should be reprimanded for this address error. And for all that they are putting me through. I was told that this is the 1st time that this happened. I just want my money and at least an apology.
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April 2021 by Vanessa McGee
My tax professional was very helpful and explained everything to me. I'm a 1st time independent contractor so I definitely needed the wonderful help H&R block provided and bonus it was all done virtually.
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April 2021 by Google user
My tax professional was very helpful and explained everything to me. I'm a 1st time independent contractor so I definitely needed the wonderful help H\\u0026R block provided and bonus it was all done virtually.
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February 2021 by Rodney Guffey
Great customer service