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September 2025 by Joe Gleason
Brought my weed eater in for repair after one month was told they changed carburetor twice and even though it had good spark and compression they couldn’t get it to run. After being billed $35 It was returned to me with missing fuel lines missing. Called to ask about them and was told they don’t assemble units that are not repaired. But how about returning customers parts? Do yourself a favor and AVOID this repair shop.
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August 2025 by Cap tain Rhan
there help broke a piece on chain saw and said to put on new bar and chain i brought to them. the guy put new bar and put old chain back on. he said he couldnt tighten old chain so torked down bolts to hold new bar. bent hell out of adjusting screw. I took it back and told Jack / Henry to make sure he fixed it himself. I picked it up today for $98 I WILL NEVER GO BACK ...BEWARE....
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August 2025 by ERNEST GONZALEZ
Mark and his team were courteous
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August 2025 by Tina Mendoza
This business was recommended to me, and I brought two front lawnmower tires into the store to be fixed. Both tires were flat and one was off of the rim. I live about 35 minutes one way. We dropped the tires off and they called us the next day stating they put tubes in the tires. We paid $58.50 for the two tires. We picked them up and I mowed on them for about an hour. One tire immediately flattened and came off of the rim. I went back the next day and they replaced the tube again and charged me $29.00. I was a little taken back that they didn't replace it for free, as I felt the tubing may be faulted. I paid and didn't say anything, hoping this would be the last time I had to go there. I went home and mowed for about 15min, and the tire flattened and came off of the rim again. I also noticed the other tire was flat too.
I called them, and they stated the guys probably didn't check inside of the tire, and there could be sticks or other things causing the tube to pop.
I took the two tires in for a third time and they called us at the end of the day stating the tires were dry rot and would need the whole tires replaced. I asked how much and they stated $45 for the tires. I asked the female employee if the new tires would have tubing and she stated they would not. I asked if we could get some credit for the cost, as I have already paid for three tubes, which would not be on the tires. She stated I would have to speak to the owner, once I came in to the store.
I went and picked up the tires and spoke to the owner. I asked if there was tubing in the new tires and they stated there wasn't. I asked why the workers didn't look to see if the tires were dry rot at the first visit. We would have just paid for new tires, but now we have paid for three tubes and labor.
The guy got up and walked away from me saying he didn't understand what I was asking. When he got back, I told him we already spent $87.50 on something that we now don't have, three tubes. He initially stated he would give us a discount for the cost to $146.00. I stated I thought the cost of $87.50 should be taken off. He then stated he was going to give me the cost of the three tubes, not the labor. Now my cost would be $125.00.
I asked the guy what the original cost of the tires were (without the credits) and he kept stating the tires were $45 and the cost was $125. The guy finally gave me a receipt, after I asked, but it didn't have the original cost.
I tried asking again, but he just seemed annoyed. I felt I wasn't going to get any other help, paid and left. I felt I was taken advantage of. It seems they do not have competent workers, but that should not be on the customer. I will not be using this business again and will not be referring anyone to it.
Yes, this is the Jack's Small Engine Repair in Alachua, Florida.
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July 2025 by Woody
Didn't have my part, but we're helpful
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July 2025 by JD McKinney
Very honest business. The work is excellent. Some think the prices are high but quality is worth a little more. Cheap repair shops should scare you 😁
They Repair and sell chain saws, mowers and such.
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June 2025 by Kathleen Steffee
Excellent service and they really know their stuff! Service after the sale is impressive. They have our business for sure.
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May 2025 by Jim Bradt
Even though customer service could be improved. They are reliable and update you on what they find. Completion of the work is pretty quick generally as they are a busy shop. I find them better to work with than the other shops in the area. Reasonable prices. Good work.
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April 2025 by Arne Abrahamsen
Steve in sales at Jack's small engine repair answered all of my questions. All of the regular maintenance parts are available for the Powerhorse wood chipper #115061 through Jack's, and Northern Tool.
My decision to purchase the chipper was aided by Steve who didn't rush me off the phone, and offered insights based on his personal experience. I live in Northern Michigan where a recent ice storm devestated the trees on my 20+ acres of mostly wooded property.
I'll be getting my blades, belts and anything else fromJacks,
including for my generators, snowblowers, power washer and more. Thank you Steve!
A+
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April 2025 by Jo Quint
We have used Jack’s small engine repair for years. Their service is great and the people are wonderful and helpful.
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March 2025 by Johnny Georges
Z-Best
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March 2025 by Curtis Pope
I took my push behind Snapper there 4 years ago he told me he don't have it anymore however he gave me a credit toward the new one I going to get. Thank you jack. W H cook in Alachua. Big CP 💯
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March 2025 by Jared Yeahok
Fast, courteous, friendly service for my u-haul pickup. Truck was waiting outside ready to go, with full tank.
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February 2025 by melissa katz
Answered questions, was very helpful
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February 2025 by Carolyn Jordan
Prompt professional repair. All employees were polite and respectful.. Extremely reasonably priced. Highly recommend.
