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July 2022 by Robert D
Terrible experience dropping off. Told me the fuel was low and truck was dirty. Used one day and cleaned and just filled it. I asked to see it and they wouldn't let me. Tried to charge me extra for little things.
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October 2021 by Marjorie Wilkinson
Great people to help u
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February 2021 by Richard Ordaye
Friendly and easy. In and out with the right truck.
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September 2020 by Debbie Kimlinger
THIS PLACE IS HORRIBLE! THEY ARE LIERS. THEY DIDN'T KNOW WHAT CHEAPER AND WHATS NOT. SAID THAT THERE WAS NO PLACE TO RETURN THE UHAUL IN HAWTHORNE AND MICANOPY. THE MAN WAS A LIER! NO HELP AT ALL! THE WORSE THING I WAS LESS A MILE AWAY THAT I COULD RETURN THE UHUAL AND HAD TO DRIVE 15 MINUTES OUT OF THE WAY . THE WHOLE PROCESS WAS HORRIBLE. I DIDN'T EVEN KNOW TO CHECK OUT THE UHAUL UNTIL I GOT A TEXT MESSAGE HALF WAY DOWN THE ROAD. I DID TAKE PICTURES OF THE UHAUL AND THE TEXT WAS EXPIRED !
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February 2020 by Bill Marinello
Terrible service
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June 2019 by Maria Munoz
They were initially very helpful. The reservation was made and they set up an after hours pick up for me. I logged in online, paid, and picked up the truck the same day. I made a one-way move to another city and that’s where everything went downhill. It was very hard to find a drop off location and when I called the customer service number (after being on hold for 20 mins and transferred four times) they tell me my reservation was CANCELLED and the truck had been reported as STOLEN. I don’t know when or why they cancelled my reservation and supposedly returned my money even though the transaction was still pending in my bank. It was a whole mess. I have no idea why they would cancel my reservation when they had given me the code to the padlock and everything to pick up the keys. Even the customer service lady was confused... I would NOT recommend U-Haul. I am personally never using them again... I will begin renting Penske trucks for any future moves.
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June 2019 by Maria M.
They were initially very helpful. The reservation was made and they set up an after hours pick up for me. I logged in online, paid, and picked up the truck the same day. I made a one-way move to another city and that's where everything went downhill. It was very hard to find a drop off location and when I called the customer service number (after being on hold for 20 mins and transferred four times) they tell me my reservation was CANCELLED and the truck had been reported as STOLEN. I don't know when or why they cancelled my reservation and supposedly returned my money even though the transaction was still pending in my bank. It was a whole mess. I have no idea why they would cancel my reservation when they had given me the code to the padlock and everything to pick up the keys. Even the customer service lady was confused... I would NOT recommend U-Haul. I am personally never using them again... I will begin renting Penske trucks for any future moves.
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December 2018 by 80 kol
Good deal small truck use
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July 2017 by William A Rimmel Jr
Have rented U-Haul trucks, twice here. The guys I have dealt with here are good, kind, polite people. They treat you well, like they want you to feel welcome to come back anytime. Good service here.