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March 2024 by Richard P.
what a pleasant experience! we were apprehensive at first with the current ratings this store received...but all the furniture stores suffered this mostly from supply and staffing shortages due to covid. we only waited a week for most of what we ordered, and the rest was delivered 2 weeks later as promised! we only had 1 small issue with one of the recliners in the sectional...and was replaced quickly with another without argument or question. how refreshing is that?! the sales staff and management were professional and courteous, knowledgable about their products and the supply chain. quality of the furniture comparable and in some cases better with great pricing. all items were delivered carefully, respect to our property by professional staff, set up to our satisfaction.
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October 2023 by Vangela P.
I finally got the last pieces of my table set and one of the chairs broke the same day. The manager at the Daytona store named Ana was supposed to discount my account but I can't get anyone on the phone. I will NEVER buy from them again due to poor customer service and poor quality of my furniture. I waited over four months for a crappy product. Thanks for nothing
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October 2023 by Schutz Family Fun!
Tim was my salesman! He was wonderful! He explained everything throughly and was very patient with me and my hubby's pickiness! The manager Cristina was aslo kind, sweet, and patient! I will definitely be back again to buy furniture here! ??
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October 2023 by Amy Reed
Hector was extremely pleasant. He was so helpful in finding the perfect sectional for my home as well as explaining the protection plans and delivery plans. This is the service every place should over, helpful without hovering, knowledgeable and listens instead of pushing particular sets. Thank you Hector for making our shopping experience easy and pleasurable. It did not feel like a chore at all.We just got it delivered today and the delivery men were respectful and courteous and the delivery went off without a hitch. They made sure it was lit together, everything worked and was in showroom condition before they left. This was my first purchase from you and definitely will not be my last!
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October 2023 by Marisa L
Hector was great. He was very helpful and attentive to us and what we were looking for and making it happen. We will definitely be back to see him for future furniture purchases!
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September 2023 by Jamie Hamilton
Hector was absolutely amazing. He was beyond knowledgeable and took his time making sure we knew everything there was to know before making a decision on anything. Kim and Fran were awesome putting together our package and marking sure we were getting the best deal possible!! We couldn’t have asked for a better experience.
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September 2023 by IRIS Hammond
Purchased Mayfair Bdrm set from Lucy. Wonderful store and sales person. Wish we had one in Ocala.
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September 2023 by Luisa Vargas
The sales guy Hector was amazing selling the perfect item for our home. Gary the manager and hector were great at finding the item we were looking for and helping by giving ideas on the perfect color for the decoration of our home.
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August 2023 by joanna natal
Just had a wonderful experience purchasing a mattress. After searching for years Hector was able to find the perfect mattress for us. His knowledge and patience went above and beyond than what we expect, he is truly a mattress expert. We highly recommend you seeing Hector. He put our mind at ease with such an important purchase.
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August 2023 by Courtney Roxby
***Edit Below!!!***On Memorial Day weekend, my husband and I went in looking for couches that could be delivered asap. We walked through several different models and found a couch we loved that was available on June 6. A little more expensive than what we were expecting, but since we could get them quick, it was worth it.3 days later, we get a call confirming delivery for June 6.2 days after that, we get a call saying the order is now being delayed until Aug 2.I was livid but wanted the couches so bad that we decided to wait.Fast forward to July 31, just 2 days before the delivery date, and we found it odd that we haven't received a confirmation for delivery. So we called, and they delayed it another 6 WEEKS to Sept 12!!! No notice or communication at all!I'm livid!!! They're so quick to take my $6000, but I am just expected to sit here for MONTHS waiting??We decided to cancel the order and get a refund because I refused to wait any longer.Don't bother ordering anything from this company if you have any sort of time frame!!!Edited to add: after hearing that my parents had to cancel a $10k order for the same reasons as me, I found out that American Signature DOES NOT HAVE WAREHOUSES!!! They are LYING about delivery dates. They do not know if your furniture will be on the next shipment or not. Do not buy from here or any American Signature location!
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August 2023 by Keren Madriz
Henry was great as our sales person. He helped in every way. Really great service! I would recommend seeking him out when going to make a purchase. 5 Stars!
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July 2023 by Kevin Colgan
Hector was our salesman. He did a fantastic job of showing us all the benefits and features of the furniture. Also gave us some ideas on going home, measuring out our space to see if everything would fit and picture those items in the room then think later about adding an additional furniture pieces as needed.Christina the manager was kind enough to allow us to move a smaller ottoman from a nest area over to the furniture items so we could visually see and feel how well it worked.Ashley was accommodating in helping us close the deal. Everyone was very friendly and we wouldn’t have a problem coming back here for additional items in the future. Very satisfied.
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May 2023 by Ninoshka Garcia
Great couches! Great delivery experience! My 1st shipment (half my order) arrived today! Can’t wait till the 2nd half arrives!**Update** 1st Nest couch didn’t hold up well sadly. American Signature was very understanding about the whole dissatisfaction situation and replaced our Nest couch with foam comfort this time due to the hybrid comfort loosing feathers daily. Our new couches have arrived complete and we sure hope they hold up this time around.
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May 2023 by Jeff Mailhot
First time going to American Signature, and we were looking to furnish our new home with a living room and dining room set. Hector greeted us at the door, explained the current sales and a bit of info about the store in general. He gave us a little space to explore and was available for the couple of questions we had. Overall, he was super friendly, helpful, and not pushy at all. We wound up getting the Burke living room set and Arielle dining room set, which both looked fantastic and felt of good quality. We briefly spoke with the manager, Christina, whom was very friendly and helpful as well. Overall, the experience was great. Thank you both!
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April 2023 by Larissa Vadney
After shopping around for a new couch at multiple stores I am so happy to have found this store. My husband and I were greeted by Henry when we walked in. After learning what we were shopping for he gave us a rundown of the layout of the store so we weren’t wasting time. He gave us our space to shop and test out couches, but was also readily accessible for any questions we had. He was very knowledgeable about the products and the store offered a great 5-yr protection plan that basically covers everything. And not to mention it was a better plan than the other furniture stores we were shopping at previously. We ended up purchasing here and while we were completing paperwork the store manager, Gary, came over to check on us and reiterate everything. Both Henry and Gary provided top notch service and were very pleasant to speak to. I should also add the store was very clean, prices were reasonable, and they had an abundance of options. If they don’t have something you like check back in a week, as Gary said they are always receiving new stock. Needless to say we will be coming here for all our future furniture needs.
